Business ProfileforProline Management Ltd.

If I could give less than one star I would! I am an owner in a condo build that Proline manages, I have an intermittent leak from the unit above me. Proline had two companies come an investigate the issue. One company could not find the cause of the leak. But the second company was able to find the leak and recreate the leak. I saw with my own eyes water pouring through the hole in my ceiling coming from the unit above mine. This company sent a report to Proline with the cause of the leak. Two weeks after I had Proline send me an email to state that there is no cause for the leak and that leaks happen in a condos time to time. I work in the construction industry and this is a total false statement. I’ve tried to follow up with Proline regarding this issue but they have ghosted me. I’ve emailed multiple times with zero responses. If you are looking for a management company do not use Proline. There is zero accountability and customer service. I’ve owned this unit for about 8 years and during that time I have had nothing but negative experiences with proline. This negligence mismanagement of this issue is unacceptable. I feel they are just stealing my money monthly to build themselves a brand-new office down the street.

We understand your frustration and apologize for the delay in our response. While we called you back initially and didn't receive a call back, we didn't promptly respond to your subsequent emails about the hole in your drywall. We understand how frustrating a leak in your home can be. We've dealt with these issues often and as home owners, we've experienced them ourselves. We get it. However, we can't make decisions on strata issues and only take direction from council. The strata council was actively investigating the leak and received two different results. With recent information provided, it is now able to move forward. We had a good discussion with you today and understand there was only the one leak and will let you know once the preventative repairs for future leaks has been made. We understand that will resolve this issue for you. Also, to clarify, we rent the building we are in, and are grateful for the opportunity to work in such a great location and welcoming space.