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Consumer Complaints

BBB Accredited Business since 11/15/2011

Enex Fuels Ltd.

Phone: (250) 384-3639Fax: (250) 384-1446

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/29/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
A statement was sent to our accounting department indicating overdue amounts. When we contacted the company asking for copies of invoices for the overdue amounts; they told us they were "interest charges", even though there is no indication of this on the statement. In fact they are referenced as "Administration charges". There also seems to be interest charges on the interest charges.


Desired Settlement
provide invoices for these interest charges at the very least.


Business Response
There are "finance charges" that are charged on this account. On Oct XX XXXX invoice XXXXXX was created and delivered and as of Nov XX XXXX the invoice became outstanding and was charged interest of $**.05 Then on Nov XX XXXX invoice XXXXXX was created and delivered and as of Dec XX XXXX the invoice became outstanding and was charged interest of $**.35. Both of these invoices weren't paid until Jan XX XXXX with reference ****. Interest was charged on interest as the invoices weren't paid within our terms. Invoices are emailed to theis customer so they receive them when we create an invoice, even before it is delivered. We ************ don't create an invoice for 'interest charges'.

If you don't pay the amount owning before the due date, interest is charged.We have a signed credit application which shows that the customer will pay 2% interest per month if not paid by the due date.Looking at the history on the account, this company has been charged interest on almost every invoice dating back to Sep 2009. This customer hasn't been paying to terms.

Industry Comparison| Chart

Oils-Lubricating, Furnace Sales & Service, Oil Tank Installation, Lubricants, Hydraulic Equipment & Supplies, Heating Equipment, Water Heaters-Dealers, Oil Tank Installation, Oils-Fuel, Fuel - Marine, Fuel - Gasoline, Diesel Fuel, Heating Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.