BBB Business Review

BBB Accredited Business since 11/01/1995

VGI Gutters Ltd.

Phone: (250) 727-3042Fax: (250) 727-7827#3 - 755 Vanalman Avenue, VictoriaBC V8Z 3B8 Send email to VGI Gutters Ltd.

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BBB Accreditation

A BBB Accredited Business since 11/01/1995

BBB has determined that VGI Gutters Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised VGI Gutters Ltd.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on VGI Gutters Ltd.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/05/2015Problems with Product / Service | Read Complaint Details

The issues started when they left on Friday at about 3 PM without completing the job. Then returned Monday to complete it in less than 1 1/2 hours. The real issue with leaving it over the weekend was that it rained heavily and the down spouts were not attached , also it was left messy until they returned on Monday. Second issue on one of the existing down spouts was a device to catch rain water in a barrel. This was removed and not replaced. When the sales rep, was contacted he claimed he does many job and could not remember this one. Yet later in the conversation he went on to claim that it was removed and thrown away because it was cracked.

Desired Settlement
Seeking $***.00. This represents a new device approx. $ **.00, we have now purchased and the labour $**.00, to install it.

Business Response
The details are not quite as related by the customer. Mrs. ****** did not say who she was or give the job address before beginning her complaint. We usually have a number of jobs on the go and **** needed to ask which job it was. **** felt that the issue had been resolved and we received payment around March 26th. No mention of a problem was made when the payment was made. It is typical for us to do the work in one visit. Unfortunately the installer had a family issue and had to leave it to be completed on the Monday. He let Mrs. ****** know that he had to leave and would be back on Monday. The device for redirecting the water to the rain barrel was very old and cracked, and not a size that could be used with the new downpipe. There was no rain barrel at the location to indicate that a device was still required. It would have been useful if **** or the installer had pointed this out to Mrs. ******, and the installer could have let her know that it could not be reinstalled. We will be reimbursing Mrs. ****** for her inconvenience.

Industry Comparison| Chart

Gutters & Downspouts, Siding Contractors

Additional Information

BBB file opened: 07/20/2005Business started: 01/01/1993
Business Management
Stephanie (Manager)
Contact Information
Principal: Ban Tran (Owner)
Business Category

Gutters & Downspouts, Siding Contractors

Products & Services

VGI Gutters specializes in the supply and installation of gutters and downspouts. They also supply and install soffets and siding.

Alternate Business Names
Victoria Gutter Installation, Victoria Gutters

Customer Review Rating plus BBB Rating Summary

VGI Gutters Ltd. has received 4.3 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for VGI Gutters Ltd.

#3 - 755 Vanalman Avenue

Victoria, BC V8Z 3B8

To | From


1 Locations

  • #3 - 755 Vanalman Avenue 

    Victoria, BC V8Z 3B8(250) 727-3042
    Fax: (250) 727-7827

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Vancouver Island. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*VGI Gutters Ltd. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Gutters & Downspouts


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.