Business ProfileforOne Stop Furniture & Mattress Inc.

I wanted to support a local, small-town business and purchased an expensive ($3700 incl. tax) leather power recliner chair from One Stop Furniture in Sidney, just before leaving out of country for the Christmas holidays. I was hesitant about the purchase but felt I could consider and deal with it further after the Christmas holiday when I came back in a couple of weeks. Although I thought it would grow on me, the chair was a bad choice on my part and does not match my style or decor. Though only weeks since the purchase, when I returned home, I approached One Stop about a return, but they would not sway from their 7-day return (20% restocking) policy, as I was now beyond 7 days. I have offered to accept a refund for even just their "cost" of the chair, or return it on consignment, or even just an in-store credit. The chair is only weeks since purchased and their response is "nothing we can do for you". So, try to sell such an expensive item on-line for anywhere near my cost. I am hoping to recoup on-line possibly 1/2 the price I paid but doesn't seem so. Will be an extreme loss for me. I am disappointed that One Stop would give me no consideration or no possible options beyond their 7-day return "nothing we can do for you" policy. I am very disappointed with One Stop giving no concession at all for return of an expensive "new" item and will never shop there again. Tony in Sidney.

Tony, I am sincerely sorry we were unable to help you in this situation.  Our return policy is in writing, and always explained to the customer prior to completing every purchase.  We explained our policy to you, and had you initial and sign the agreement.  We are very upfront about our return policy.

At the time of your purchase, we offered you the ability to return the product within 24 hours for a full refund (without charging the restocking fee).  You purchased a small recliner and ended up exchanging it for a larger size, which we did at no charge.  At the end of the day, we followed up with you regarding your purchase and you confirmed that you were happy with your recliner.

When you contacted us about returning your recliner it had been over three weeks since the date of purchase.  Our return policy states returns will only be considered within 7 days.  You admitted the choice was your misjudgment and asked us if we would “break” our sales agreement by accepting the return of your chair and ordering you a chair from Amazon that you had found and preferred.  Unfortunately, we only order directly from our suppliers.

We make sure to treat all of our customers fairly and equally by not making exceptions for some and not all.   As a result, we ensure that our policy is clear and understood by the customer prior to completing the purchase.  We feel this is the best and most fair practice.  Again, it is unfortunate that this chain of events happened and we wish it had worked out differently.