BBB Business Review

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BBB Accredited Business since 05/02/1996

VI Fitness

Phone: (250) 595-3354Fax: (250) 595-32282040 Oak Bay Avenue, VictoriaBC V8R 1E4 Send email to VI Fitness



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BBB Accreditation

A BBB Accredited Business since 05/02/1996

BBB has determined that VI Fitness meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised VI Fitness' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on VI Fitness

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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When you purchase gym memberships,you are most likely entering a type of contract called a "continuing services contract". By law in BC, these contracts must disclose certain information to you, such as your cancellation rights.

Here are some things you should know about these contracts:
* You have 10 days to cancel your contract, no matter what.
* If you decide to cancel, make sure to cancel the way the contract requires you to which is usually in person, by registered mail, or by fax.
* You can't be locked into a membership that is longer than 2 years although it may roll over month to month automatically so make sure you know when your agreement ends.
* You have the ability to cancel under very specific circumstances such as for medical reasons or if you move more than 30km away from the facility and are not offered services in the area you have moved to.

There is a lot to know about these types of contracts. If you have any questions, don't hesitate to contact Consumer Protection for more information at 1-888-564-9963.

BBB file opened: 09/03/2009Business started: 04/01/1993
Contact Information
Principal: Lisa (Manager)
Business Category

Fitness Centers, Health & Fitness Program Consultants, Exercise & Physical Fitness Programs

Industry Tips
Fitness or Health Club Members

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.