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BBB Accredited Business since 22/12/2009
City Green Solutions
(250) 381-9995View Additional Phone Numbers#220 - 620 View Street, Victoria, BC V8W 1J6 Send email to City Green Solutionswww.citygreen.ca
Description
City Green Solutions is an enterprising, non-profit organization with a mission to excite, inspire and lead British Columbians in finding energy efficiency solutions for homes and businesses. We are the only BC non-profit offering the LiveSmart BC and ecoENERGY programs.
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BBB Accreditation
A BBB Accredited Business since 22/12/2009
BBB has determined that City Green Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised City Green Solutions' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
ecoENERGY Retrofit - Homes
Office of Energy Efficiency
Natural Resources Canada
580 Booth St., 18th Floor
Ottawa ON K1A 0E4
1 800 O-Canada (1 800 622-6232)
Contact Information
Primary Contact: Peter Sundberg (Executive Director)Complaint Contact: Amanda Broad (Program Manager)Business Category
Energy Management & Conservation Const
Products & Services
We offer:
- Home Energy Assessments and access to grants for home retrofits
- EnerGuide Rating Service for new homes
- ENERGY STAR® for New Homes
- Thermal Imaging
- Sustainability Assessments for Businesses
- Research, Evaluation and Training Services.
Hours of Operation
Mon: 09:00 AM to 05:00 PMTue: 09:00 AM to 05:00 PMWed: 09:00 AM to 05:00 PMThu: 09:00 AM to 05:00 PMFri: 09:00 AM to 05:00 PMService Area
We serve the Lower Mainland, Vancouver Island, the Okanagan, and the Kootenays. See www.citygreen.ca for details.
LocationsX
1 Locations
-
#220 - 620 View Street
Victoria, BC V8W 1J6Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Vancouver Island. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*City Green Solutions is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Energy Management & Conservation Const
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.