BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 12/22/2009

City Green Solutions

Phone: (250) 381-9995Fax: (250) 381-9997View Additional Phone Numbers#214 - 620 View Street, VictoriaBC V8W 1J6 Send email to City Green Solutions

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

City Green Solutions is an enterprising, non-profit organization with a mission to excite, inspire and lead British Columbians in finding energy efficiency solutions for homes and businesses. We are the only BC non-profit offering the LiveSmart BC and ecoENERGY programs.

BBB Accreditation

A BBB Accredited Business since 12/22/2009

BBB has determined that City Green Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised City Green Solutions' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Additional Information

top
BBB file opened: 07/20/2005Business started: 09/01/1991
Licensing

ecoENERGY Retrofit - Homes
Office of Energy Efficiency
Natural Resources Canada
580 Booth St., 18th Floor
Ottawa ON K1A 0E4

1 800 O-Canada (1 800 622-6232)

Contact Information
Principal: Peter Sundberg (Executive Director)Customer Contact: Amanda Broad (Program Manager)
Business Category

Energy Management & Conservation Const

Products & Services

We offer:

- Home Energy Assessments and access to grants for home retrofits
- EnerGuide Rating Service for new homes
- ENERGY STAR® for New Homes
- Thermal Imaging
- Sustainability Assessments for Businesses
- Research, Evaluation and Training Services.

Hours of Operation
Mon: 09:00 AM to 05:00 PMTue: 09:00 AM to 05:00 PMWed: 09:00 AM to 05:00 PMThu: 09:00 AM to 05:00 PMFri: 09:00 AM to 05:00 PM
Service Area

We serve the Lower Mainland, Vancouver Island, the Okanagan, and the Kootenays. See www.citygreen.ca for details.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.