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Consumer Complaints

BBB Accredited Business since 01/30/2013

Mr. Electric of Victoria

Phone: (250) 294-9423

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/13/2014Billing / Collection Issues | Read Complaint Details
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Complaint
I would like to see a breakdown of cost. Accepted a 1yr plan offered by Mr. Electric for $**.95, he told her it was $** a yr.


Desired Settlement
I would like a refund on the x 1 yr plan for $**.95 which he verbally told was $** a yr.

Business Response
Mr. Electric is a flat-rate pricing company. We use our Menu Pricing Guide as a tool to help ensure that all customers get a price based on years of benchmarks related to each individual task. This ensures that all customers get the same rates on similar work performed assuming there are no extraordinary circumstances which might either increase or decrease the price as necessary.

A signed copy of the work order is available if required and a copy has been emailed to the customer. The $**.95 1 year plan from Mr Electric is a customer loyalty/membership program that offers our customers discounts on service and repairs for 1 year from purchase and is effective immediately upon purchase and can be used for same day repairs. This plan was explained to the sister and provided the customer with a discount of $**.20 on the Feb 6th invoice. the complainant emailed our office on Feb 11 at 12:06pm with a complaint regarding the invoice and lack of break down. The flat rate pricing structure was explained to the complainant in an email the same day at 12:38pm, but also asked for time to look into the invoice and discuss the circumstances with the technician.

At approx 2-3pm the sister called our office and requested her 1 year advantage plan be cancelled, and she asked to be refunded the $**.94 which was the $**.95 less the discount of $**.20 for work provided. She informed the office staff she did not want the plan and instead wanted to pay full price. The office staff credited her **** $**.94 and cancelled her plan as requested. A copy of this refund was sent to her by email to the address she provided.

This was the last contact we had with either person from this account.

Industry Comparison| Chart

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.