BBB Business Review

BBB Accredited Business since 08/28/2007

Victoria Drain Services Ltd.

Phone: (250) 818-1609Fax: (250) 388-648431 Regina Avenue, VictoriaBC V8Z 1H8 Send email to Victoria Drain Services Ltd.

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Description

This business is a Drainage and Plumbing Service.

BBB Accreditation

A BBB Accredited Business since 08/28/2007

BBB has determined that Victoria Drain Services Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Victoria Drain Services Ltd.'s rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Victoria Drain Services Ltd.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Drainage Contractors, Water Pressure Cleaning, Asphalt, Waterproofing Contractors, Plumbing Drains & Sewer Cleaning, Plumbing Contractors, Gutters & Downspouts, Basement & Foundation Contractors, Contractors-General, Concrete Contractors

Additional Information

top
BBB file opened: 08/23/2007Business started: 06/20/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Industry Training Authority-BC
800-8100 Granville Avenue
Richmond, BCV6Y 3T6
http://www.itabc.ca

Business Management
Principal: Mr. Dave Lloyd (Business Owner)

BBB was advised December 12, 2013 by the sales manager, Dave Sinclair, that Victoria Drain Services Ltd. which also owns Quality Plumbing and Heating will now go under the name of Victoria Drain Services only and will continue to offer plumbing services.

Contact Information
Sarah Johnston (Office Manager)
Business Category

Drainage Contractors, Water Pressure Cleaning, Asphalt, Waterproofing Contractors, Plumbing Drains & Sewer Cleaning, Plumbing Contractors, Gutters & Downspouts, Basement & Foundation Contractors, Contractors-General, Concrete Contractors

Products & Services

Victoria Drain Services offers a wide range of services, including:

- Perimeter Drain Replacement
- Damp Proofing
- Camera Inspections
- Drain Cleaning
- Sewer Line Replacements
- Water Line Replacements
- Pipe Bursting
- plus other Maintenance Programs and Plumbing Services

Hours of Operation
Mon: 12:00 AM to 12:00 PMTue: 12:00 AM to 12:00 PMWed: 12:00 AM to 12:00 PMThu: 12:00 AM to 12:00 PMFri: 12:00 AM to 12:00 PMSat: 12:00 AM to 12:00 PMSun: 12:00 AM to 12:00 PM
Service Area

This business serves the Greater Victoria area.

Alternate Business Names
Victoria Drains

Map & Directions

Map & Directions

Address for Victoria Drain Services Ltd.

31 Regina Avenue

Victoria, BC V8Z 1H8

To | From

LocationsX

1 Locations

  • 31 Regina Avenue 

    Victoria, BC V8Z 1H8(250) 818-1609

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Vancouver Island. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Victoria Drain Services Ltd. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Drainage Contractors

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.