BBB Accredited Business since 04/08/2009
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A BBB Accredited Business since 04/08/2009
BBB has determined that RevenueWire Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised RevenueWire Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 180 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||23|
|Billing / Collection Issues||66|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||85|
|Total Closed Complaints||180|
RevenueWire handles the sales and distribution of software and digital products for many developers and publishers worldwide.
If you are having technical issues with a specific product, please contact the publisher directly for assistance. Or, to request a refund on any product purchased using RevenueWire's SafeCart, please contact Customer Care at 1-855-430-0727. Due to differences in processing times by the major credit card issuing banks, refund times may extend to 15 business days.
Some of their products are sold with an automatic renewal service. This helps ensure that your software stays current with the latest updates and enhancements by automatically renewing your software license before it expires. This renewal service automatically charges an amount equal or less than the current price of the software (plus applicable taxes), prior to the expiration of your software license, to prevent any interruptions in service. If you wish to cancel the automatic renewal service, you may cancel your enrollment at any time by logging in to your SafeCart account at www.safecart.com/new-login. Or, by contacting Customer Care at 1-855-430-0727.
Sometimes when installing a product, you will be offered a free software download, or trial version to download, at no cost. If you decide to open and use that software, you will be prompted to buy the full version. However, you will not be charged unless you purchase. If you decide not to purchase, you can delete the software with no cost or obligation.
Type of Entity
Incorporated: November 2004, BC
RevenueWire Inc. is a stand alone company, but has the same owners as Paretologic BID 1090269 which is also an accredited business.
Contact InformationPrincipal: Jennifer Tucker (Team Lead) Kim Krenzler (Director of Human Resources) Roberta Leach (CEO) Chantelle Nicoletti (Customer Support) Adrian Pereira (Board Member / Founder) Elton Pereira (Board Member / Founder) Cindy Webster (Finance Administrator) Don Wharton (Board Member / Founder)
Computers Software & Services, Payment Processing Service
Products & Services
Founded in 2007, RevenueWire entered the growing affiliate-fueled e-commerce arena as a new platform for digital product merchants and affiliate marketers. RevenueWire's payment processing system, SafeCart, combined with highly accurate sales referral tracking and analytics tools, provide affiliate marketers and merchants with highly profitable digital product promotion and sales.
Alternate Business NamesSafecart, Safecart.com
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