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Consumer Complaints

BBB Accredited Business since 02/11/2011

Island Highway Automotive

Phone: (250) 474-6611

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
10/28/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior service

Complaint: Several safety and expensive issues missed in pre purchased inspection. Including but not limited to:
Brakes: reported to have 8 mm of lining left. When in actuallity were to the bare metal.
Differential: Fluid not checked. Fluid was empty.
Tires: Reported to have 8mm left on one rie and 5 on another. But in reality the bare cords were exposed.
4:Unreported emergency brake was seized.

Initial Business Response
************ This is a 1 hour inspection which cost $**.00 and covers 63 points.
This vehicle according to our inspection was in very poorly maintained and was in overall very poor condition.It had high mileage for the age. It failed in 10 categories on the inspection.
Brakes needed complete overhaul ( $***.00+) Made note that the differential was making noise and that a replacement would cost well over a $*****.00 depending on what was wrong with it.
******
I did a estimate for Mr.******** on some of the major components that failed and they totaled over $*****.00. We pointed out the many faults on the inspection report and in know feel we have failed in our report and are not obligated to pay *** ******** any compensation.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

07/29/2013Advertising / Sales Issues

Industry Comparison| Chart

Auto Repair & Service, Referral - Auto Repair, Auto Repair & Service-Equipment & Supplies, Auto Boosting Services, Auto Perform, Race & Sport Equipment, Auto Services - Oil & Lube, Wheel Alignment, Fr & Axle Service-Auto, Differentials - Automobile, Transmissions-Automobile, Recreational Vehicles-Repair & Service, Mufflers & Exhaust Systems, Consultants - Auto Repair, Brake Service, Auto Repair - Steering & Suspension, Auto Repair - Suspension, Auto Repair-Mobile, Auto - Emissions Testing, Auto Repairing-Foreign, Auto Repair & Service - Airbags, Auto Inspection Stations, Auto Diagnostic Service, Auto Detailing, Auto Accessories, Auto Customizing, Alternators & Generators-Auto Repair, Auto Air Conditioning, Tire Dealers, Auto Alarms & Security Systems, Alternators & Generators-Auto, Small engine repair

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.