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Find a Location

EDP Automotive has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEDP Automotive

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 15/12/2023

    Years in Business: 58

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    General auto repair. Suspension, wheel alignments, engine/drivetrain troubleshooting and repair. Auto electrical/electronic repair. Tires, brakes, service. 

    Products & Services

    EDP Automotive Service Ltd. offers wheel alignment & suspension and general auto repair.

    Business Details

    Location of This Business
    400 Burnside Rd E, Victoria, BC V9A 1A8
    BBB File Opened:
    20/7/2005
    Years in Business:
    58
    Business Started:
    1/1/1966
    Date of New Ownership:
    24/8/2022
    Business Incorporated:
    4/8/2022
    Accredited Since:
    15/12/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 200994479 for this business, issued by WorkSafe BC

    These agencies may include:

    WorkSafe BC

    4514 Chatterton Way

    Victoria BC V8X 5H2

    250-9675377

    http://www.worksafebc.com

    Type of Entity:
    Corporation
    Business Management
    • Sean Rumball, President
    Contact Information

    Principal

    • Sean Rumball, President

    Customer Contact

    • Sean Rumball, President
    Additional Contact Information

    Fax Numbers

    • (250) 383-5421
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I WENT TO EDP MECHANICS ON JULY 27TH LIKE I ALWAYS DO WHEN HAVE A CAR PROBLEMS BUT THEY CHANGED OWNERS NOW SO THINGS WERE DIFFERENT I TOLD THEM MY CAR PROBLEM AND THEY SAID THEY COULD FIX IT AND THEN CHARGED ME **** ** AFTER WORK WAS DONE I PAID AND THOUGHT I WAS ON MY WAY. THEN AS SOON AS I LEFT THE CAR PROBLEM WAS HAPPING AGAIN SO I DROVE IT BACK RIGHT AWAY AND TOLD THEM YOU DIDN'T FIX IT, THEY SAID OH LEAVE IT WITH US WILL SEE WHAT'S WRONG. THE NEXT DAY THEY PHONED AND SAID MY CAR COULD NOT GO ON ROAD , I SAID WHY? THEY SAID BECAUSE THE WHOLE FRONT END NEEDS TO BE DONE THEY SAID IT WAS AROUND *******?? I SAID BUT YOU JUST LOOKED AND TRIED TO FIX IT YESTERDAY SAID YOU DID FIX IT CHARGED ME ****** AND RELEASED IT TO FOR ME TO DRIVE ON ROAD WHATS CHANGED IN 24 HOURS? BESIDES YOU HOLDING MY TRUCK HOSTAGE . THEY SAID THEY MADE A MISTAKE AND FIRST-TIME MECHANIC DIDN'T OBVIOUSLY SEE THAT COULDNT BE ON ROAD BEFORE CHARING ME INITIALLY THE **** AND NOW LEGALLY THEY SAID MY TRUCK COULD NOT LEAVE UNLESS I PAID ANOTHER **** OR HAD IT TOWED.....AT THIS POINT IM *** IN THE HOLE AND THEY STILL DIDNT FIX IT SO I SAID GO AHEAD FIX FRONT END I DONT REALLY HAVE A CHOICE BUT I WANTED ORIGINAL PROBLEM FIXED STILL I PAID *** FOR. SO THEY CHARGED ME TOTAL NOW **** RELEASED MY TRUCK BACK TO ME WITH SAME PROBLEM. I BOUGHT IT BACK AGAIN THEY WERE FRUSTRATED IM SURE BUT IM THE ONE OUT MONEY PAYING FOR A SERVICE NOT BEING DONE, THEY WORKED ON IT PUT IN A FREE THROTTLE THEY SAID?? AND RELEASED IT WITH SAME PROBLEM A 4TH TIME, I CALLED THEM AND SAID ITS STILL NOT FIXED IM OUT ****.00 THEY SAID THEY CANT FIX IT DONT BRING IT BACK THEIR EXHUSTED ON WORKING ON IT ITS 1986 AND THEY CANT HOOK A COMPUTER UP ITS TO0 HARD OF A PROBLEM LITTERIALLY THEY SAID A GHOST PROBLEM , WHAT KIND OF MECHANIC KEEPS TAKING YOUR MONEY ***** SAYING THEY FIXED IT WHEN THEY DIDNT I WANT MY *** DOLLARS BACK FOR ORGINAL FIX. I HAVE HAD THIS PROBLEM FIX BY THEIR LAST OWNER FOR UNDER ** A FEW YEARS AGO iM VERY UPSET AND FEEL TAKEN ADVANTAGE OF PLEASE HELP ME RECOVER SOME OF MY UNJUST UNFAIR LOSSES.**** * ****** ******* ******** **** **** ** **** *** ******* ** ****** ****** ** *** ***** *** ******* *** *** **** **** **** * ****** ***** ****** *** *** ***** ***** * *** *** ****** **** ********* *
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dwayne P

    5 stars

    11/11/2023

    Great service. I continue to have my vehicle serviced by EDP Automotive without any concerns. If situations arise such as intermittent panel indicator light are activated, EDP has assessed the situation without a charge or provided a prompt reply on any work that needs to be completed.

    EDP Automotive Response

    14/11/2023

    Thank you for taking the time to leave us a positive review! We always welcome feedback.

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