BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

BBB Accredited Business since 06/01/1986

Alpine Auto Repair & TireCraft

Phone: (250) 474-3777Fax: (250) 474-2348#110 - 721 Station Road, VictoriaBC V9B 2S1 Send email to Alpine Auto Repair & TireCraft

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 06/01/1986

BBB has determined that Alpine Auto Repair & TireCraft meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Alpine Auto Repair & TireCraft's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Industry Comparison| Chart

Auto Repair & Service, Wheel Alignment, Fr & Axle Service-Auto, Transmissions-Automobile, Recreational Vehicles-Repair & Service, Auto Repairing-Foreign, Auto Repair & Service - Diesel, Auto Inspection Stations, Auto Diagnostic Service, Auto Air Conditioning, Tire Dealers

Additional Information

top
BBB file opened: 07/20/2005Business started: 01/01/1980
Type of Entity

Corporation

Incorporated: January 1980, BC

Business Management
Principal: Dale Erb (Owner)
Contact Information
Jessica Erb
Business Category

Auto Repair & Service, Wheel Alignment, Fr & Axle Service-Auto, Transmissions-Automobile, Recreational Vehicles-Repair & Service, Auto Repairing-Foreign, Auto Repair & Service - Diesel, Auto Inspection Stations, Auto Diagnostic Service, Auto Air Conditioning, Tire Dealers

Products & Services

Alpine Auto Repair & Tirecraft is a locally owned and operated business. They are a Tirecraft dealer, and sell all major brands of tires. They specialize in the repair and maintenance of all types of vehicles: RV repair maintenance, small bus, auto and truck repair, as well as complete transmission maintenance & repair. They also install lift kits, front level kits for all domestic and import trucks. Their large capacity lift system gives them the ability to perform all necessary repairs on heavy duty vehicles. They are an ICBC designated inspection facility, which includes out of province inspections or semi annual or annual provincial commercial vehicle inspections.


Hours of Operation

Hours of operation are Monday to Friday 8-5 and Saturday 8-4:30.

Alternate Business Names
Alpine Transmission & Auto Repairs Ltd.
Industry Tips
The Hail Season is Here

Map & Directions

Map & Directions

Address for Alpine Auto Repair & TireCraft

#110 - 721 Station Road

Victoria, BC V9B 2S1

To | From

LocationsX

1 Locations

  • #110 - 721 Station Road 

    Victoria, BC V9B 2S1(250) 474-3777

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Vancouver Island. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Alpine Auto Repair & TireCraft is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Auto Repair & Service

The Hail Season is Here
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.