Business ProfileforLansdowne Appliance Gallery

Dec 21/2022, I ordered a dishwasher from Landsdowne Appliance Gallery and paid a deposit of $420 at that time. ********** ****** *********** ******** **********  Salesperson R. told me it would take 3 to 4 weeks. Price on the invoice was $840. Jan 28/2023, I received voicemail letting me know that the dishwasher had arrived in the store. Jan 31/2023, I paid Landsdowne Appliance Gallery the balance owing over the phone and arranged for pick up. The delivery fee was removed, as requested, but the dishwasher turned out to be a more expensive model than the one I ordered and I was charged a significantly higher price for it $1,132.80, which I did not realize until after I had paid and the invoice showing the higher priced dishwasher was emailed to me. ****** *********** ******** ********** I immediately phoned Landsdowne Appliance Gallery and explained the price discrepancy to the woman who answered. She told me the manager would call me back in a few minutes. Two hours later I still had not heard back, so I phoned again and the same woman told me that I needed to speak with R., the original salesperson, and that he would be in the following day. I emailed R. and received a reply from him saying he would look into it the following day. Feb 2/2023, two days later, I still had not heard back from R., so I phoned him at the store. He stated that he did not know why a different dishwasher model had been ordered and offered that it could be returned if it had not been installed yet. This is not an acceptable resolution. I waited over a month for a dishwasher and chose the one that I did because it was affordable. I received no communication that it was not available or that a different, more expensive model was being ordered instead. In my opinion, Landsdowne Appliance should own their mistake and refund the difference in price, which is $328.