BBB Top Ten Complaint and Inquiry Industries

  
     
More Than 2.4 Million Instances of Service in 2016
January 12, 2017

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BBB Utah receives more than 34,000 calls and 1,300 live chats annually. 

But, that isn’t how most our services are accessed by the public.  Our website, bbb.org, receives the majority of the traffic, with our BBB business profiles being accessed more than 2.4 million times.

 

Top 10 types of businesses receiving inquiries (accesses to BBB Business Profiles):

 

Industry*

Total Inquiries

Rank by number of inquiries

Burglar Alarm Companies

127,381

1

Credit Repair Services – No Advance Fee

86,263

2

Mortgage Brokers

53,478

3

Oils – Essential

51,689

4

Solar Energy Contractors

45,167

5

Financial Services

44,330

6

Consumer Finance & Loan Companies

43,839

7

Health & Diet Products – Retail

38,796

8

General Contractors

32,822

9

Training Programs

32,176

10

 

*Rank is out of 3,947 industries categories.

 

Consumers submitted more than 270 scams to BBB Scam Tracker, 8,600 customer reviews and 12,000 complaints

 

Top 10 types of businesses receiving complaints at BBB Utah:

 

Industry*

Total Complaints

Rank by number of complaints

Burglar Alarm Companies

2,067

1

Exercise Equipment & Machines – Sales

330

2

Health & Diet Products - Retail

289

3

Solar Energy Contractors

252

4

Auto Dealers – New Cars

250

5

Genealogists

209

6

Credit Repair Services – No Advance Fee

202

7

Internet Shopping

200

8

Hotels

174

9

Airlines

168

10

 

*Rank is out of 3,947 industries categories.

 

More than one hundred businesses were denied BBB accreditation and a dozen businesses had their accreditation revoked because they did not maintain standards in 2016.

 

For more information on how consumers can protect themselves against scams, or to find reputable businesses visit bbb.org/Utah, like us on FaceBook UtahBBB or follow us on Twitter, @UtahBBB.