Mother's Day is right around the corner- Sunday, May 12. Whether you are ordering flowers, shopping for custom jewelry, or arranging a special spa day appointments for the wonderful women in your life, be a smart consumer. BBB is warning consumers to proceed with caution before falling victim to a Mother’s Day vendor scam, especially when shopping online.
When finalizing gifts and shopping online, BBB recommends adhering to the following:
- Do your homework. Before ordering flowers, jewelry or any other gifts for Mother’s Day, check out the company’s BBB Business Review at www.bbb.org. This is a great way to help prevent disappointment with the product or customer service.
- Allow time for shipping and delivery. Check with the retailer or website to be certain that you have allowed enough time for delivery. Make sure that this date is specified clearly and guaranteed when you order.
- Have a back-up plan. Make sure you understand the store's guarantee. Find out how customer complaints are handled and what recourse you will have if the arrangement is not satisfactory. It’s best to use a credit card when ordering online, because you can dispute charges if the vendor doesn’t come through.
- Make sure the business has your information. When it comes to flower delivery, there are times when delivery instructions need to be confirmed or a delivery driver needs additional directions. Making sure the florist has a call-back phone number or your cell phone to help them make sure your mom gets what you expect.
For additional advice you can trust, start with bbb.org or call 801-892-6009 or 1-800-456-3907.