We Handle Most Complaints - But These We Don't

March 29, 2010

The BBB recently advertised online for a part-time position.  We received more than 300 applications and almost a month after our hire we’re still receiving submissions for the job. 


Working for the BBB isn’t as easy or glamorous as it sounds.  Handling complaints (we get 21,000 annually) can be a very stressful job.  Each day this BBB receives about 80 complaints which have to be read by a live person to make sure we can handle the complaint. 


There are certain issues we don’t handle, such as:

  • Employee/Employer disputes
  • Complaints that have already been to court or have a court date assigned
  • Quality of service of doctors, CPAs, veterinarians and lawyers (they have agencies that deal with these issues)
  • Discrimination or harassment
  • Asking for an apology only

We send all complaints to the company complained about and ask the company to respond, but don’t follow up with complaints that are listed above.  Referral agencies are usually suggested to the consumer, if there is one that could help them.