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BBB Accredited Business since
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BBB Business Reviews may not be reproduced for sales or promotional purposes.
Steals.com is a Daily Deal website for Women, Baby and Kids, that shares meaningful hand-picked products at a discount supported by sincere customer service and friendly shipping.
A BBB Accredited Business since
BBB has determined that Steals.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Steals.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Rett Clevenger, Partner
Womens Apparel - Retail Scrapbooking Childrens & Infants Wear - Retail Maternity Clothes
Products & Services
Steals.com sells the following brand(s): American Crafts, Authentique, Bo Bunny, Cloud B, Dapper Snapper, DC, Doodlebug Designs, Echo Park, Fancy Pants, Fun Bites, Gucci, Hampton Art, Jefferies Socks, Joybay, ju-ju-be, Livie & Luca, Monkey Balm, Muk Luks, My Minds Eye, Ogo Sport, Petunia Pickle Bottom, Quicksilver, Roxy, Sketchers, Smitten Baby, Stride Rite, Teresa Collins, Tim Holtz, We R Memory Keepers
Steals.com offers the following product(s): Baby Apparel, Baby Shoes, Bags, Blankets, Home Decor, Jewelry, Kids Apparel , Kids Shoes, kitchen supplies, Nursery , toys, travel
Method(s) of PaymentVisa, Mastercard, American Express, Discover and PayPal.
Refund and Exchange PolicyIn order to continue to provide the discounts, we can not accept returns or exchanges. The good news is that our steals make great gifts! We guarantee all items to be first quality. If there is an issue, email us within 3 days of receiving your order and we'll be sure to help you out.
Alternate Business NamesSteal Network LLC
2181 California Ave Ste 400
Salt Lake City, UT 84104 (801) 210-0304 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (435) 602-9666(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Was sold jeans that were NOT as described, and terrible quality. Inappropriate customer service response to complaint when contacted direct. Tummy trimmer denim purchased from Babysteals, by Lilac Clothing. They claimed on the website that they were jeans with compressive band that would trim the tummy 1". This was not true. The band is not compressive at all. They are maternity jeans, but that is not how they were advertised. Also, they claimed to not lose there shape. The jeans stretched out almost a full size in one wearing. When washed just one time, the seams unravelled attaching the band to the jeans and now there are huge holes in them. I want a refund and Babysteals to pay for the shipping back to their office. They offered me a refund, but only if I covered shipping, which from Canada would be half the price of the jeans. Doesn't seem fair considering I already paid for shipping to me and they lied about the jeans AND they are terrible quality.
Desired Settlement: Full refund, with babysteals paying for shipping.
Business Response: Final Consumer Response /* (2000, 5, 2013/12/30) */ The business has responded and resolved the complaint. I am satisfied and the case can be closed thanks.