Business ProfileforShabby Apple, LLC

I bought a dress on sale for about $75. It arrived quickly, but it was the wrong size. I emailed the company immediately and asked for an exchange or my money back. I said I would be happy to send the dress back but since they sent the wrong size, I asked them to pay for the return shipping. About a week later, they asked if I wanted a large size, I said yes. I never heard from them again. I emailed & sent messages through PayPal 2 or3 more times over the next few weeks asking for a refund and an address to send the dress back to. No reply. At this point, it had been almost a month since I had sent the first email. Finally, because the case would be automatically closed by PayPal in a week, I emailed and told them I would like a response from the company within 2 days or I would escalate the issue to PayPal. I received a response wishing a few hours from the company. They said, “sorry about the delay. We will refund your money minus the shipping.” That’s all that was said. I replied, thank you and do you have an address you would like me to send the dress back too? I was annoyed that I had to pay for shipping when I didn’t have anything to do with Their error. No response. A week later, Paypal closed the case as scheduled yesterday (a holiday, so the banks were closed), but I still haven’t received a refund from Shabby Apple. This is the absolute worst costumer service I have ever experienced. NEVER buy a dress from this company. If there is a problem, they will take your money and run. Thieves.