BBB Business Review

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This business is not BBB accredited.

Storesonline, Inc.

Phone: (801) 227-0004 Fax: (801) 426-6712 View Additional Phone Numbers 51 W Center Ste #355, Orem, UT 84057 View Additional Email Addresses http://www.storesonline.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Storesonline, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Storesonline, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 57 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 8
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 32
Total Closed Complaints 57

Additional Complaint Information

Complaints filed with the BBB allege that high pressure sales tactics were used during seminars to entice consumers to purchase programs to help set up their own online business along with help of creating and running several websites. Some consumers found that once purchased, services promised were not fulfilled and items they were told were included in the package were only available for an additional fee or through another company.

StoresOnline customers are urged to carefully read all contracts and materials received prior to purchase. Products and services sold by StoresOnline are set up to help existing business owners build a web presence and are not intended for starting a new business.



Customer Reviews Summary Read customer reviews

1 Customer Review on Storesonline, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 07, 1996 Business started: 06/07/1996 Business started locally: 06/07/1996 Business incorporated 04/26/2002 in DE
Type of Entity

Corporation

Business Management
Mr. Jeffrey G. Korn, Chief Legal Officer Mr. David Krietzberg, Senior VP and CAO Mr. Steven Mihaylo, CEO
Contact Information
Principal: Mr. Jeffrey G. Korn, Chief Legal Officer
Business Category

Web Design Training Programs Internet Marketing Services

Alternate Business Names
Imergent Inc.
Additional Information

The Federal Trade Commission Cooling-Off Rule (commonly known as the Three day Cooling-Off Rule)states that the rule applies to sales at facilities rented by the seller on a temporary or short-term basis, such as a hotel or motel. The sales must be more than $25.

To cancel consumers must sign and date one copy of the cancellation form (as provided by the company). The copy must be mailed to the address given for cancellation, making sure the envelope is post-marked before midnight of the third business day after the contract date. Saturday is considered a business day, but Sunday and federal holidays are not.

Consumers should consider sending the notice certified, so they have proof of delivery. If no form was given out by the seller you can write your own cancellation letter. You do not have to give a reason for canceling.

The seller has ten days to cancel and return any promissory note or other negotiable instruments you signed and refund all your money and tell you whether any product you still have will be picked up.

Within 20 days the seller must either pick up the items left with you, or reimburse you for mailing expenses, if you agree to send back the items. If you received any goods from the seller, you must make them available to the seller in as good condition as when you received them. If you do not make the items available to the seller - or if you agree to return the items but fail to - you remain obligated under the contract.

Additional Information

The history of StoresOnline, Inc. includes a number of name changes mergers and acquisitions. The BBB of Utah first became aware of a company called Galaxy Mall in 1996. In December of 1996 the company became, "Galaxy Enterprises." In 1999 Galaxy Enterprises was purchased by NetGateway, a technology company, and combined with a company from Canada known as StoresOnline, which had a proprietary e-commerce web site creation tool.

In 2002 at the request of Gateway Computers, the combined company changed its name from NetGateway to Imergent, to reflect the company's goal of bringing technology solutions to emerging businesses. In 2002, the company's StoresOnline Division began using the Galaxy Mall's marketing and training workshops as a way to train people regarding opportunities on the Internet, and selling the StoresOnline website technology. In August 2011 (SEC filing - see www.sec.gov), the company stated restructuring will be taking place which includes the suspension of the company's direct mail marketing campaigns and sales of our products and services through the StoresOnline seminar channel.

Business Management

Jeffrey Korn and Steve Mihaylo are also listed as principals of Crexendo Business Solutions which is based out of Tempe Arizona. A separate report is available here: click here .

Products & Services

This company markets "e-services" to business owners and those who intend to do business on the Internet. The primary method of marketing is a free 90 minute preview presentation, followed by a one-day workshop which requires a registration fee.

Internet training workshop attendees are provided a written workshop guarantee and agreement which outlines the terms and conditions for attending the workshop. Participants should carefully read these terms. At the end of the workshop, attendees are offered a special offer to buy the services and products offered. The offer contains a 3-day right to cancel.

Industry Tips
Coaching - Training Programs

Customer Review Rating plus BBB Rating Summary

Storesonline, Inc. has received 3.55 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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