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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Culligan Water Conditioning Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Culligan Water Conditioning Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Culligan Water Conditioning Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 1979 Business started: 01/01/1938 Business started locally: 01/01/1938 Business incorporated 12/09/1960 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Agriculture
350 N Redwood Rd, Salt Lake City UT 84116
Phone Number: (801) 538-7100

Type of Entity


Business Management
Mr. Mike Miller, General Manager Mr. John H. Firmage, President Mr. Noah Hawkes, General Manager Mr. Bryan Vigos, Household Sales Manager
Contact Information
Customer Contact: Mr. Noah Hawkes, General Manager
Principal: Mr. Mike Miller, General Manager
Business Category

Water Softening & Conditioning Equipment Service & Supplies Water Companies - Bottled, Bulk Water Filtration & Purification Equipment

Alternate Business Names
Cullco Water Conditioning Company, Inc. Culligan Bottled Water Culligan Soft Water Service of Utah County Culligan Water Conditioning Company of Ogden Culligan Water Conditioning Company of Salt Lake City Culligan Water Conditioning Company of Utah Firmage Water Conditioning Company of Salt Lake City, Utah, Inc.

Additional Locations

  • 1388 W Center St

    Orem, UT 84057 (801) 426-5586

  • 1595 W 2550 S

    Ogden, UT 84401 (801) 627-2440

  • 2770 S 600 W

    Salt Lake City, UT 84115 (801) 908-7000

  • 2812 S 600 W

    Salt Lake City, UT 84115 (800) 734-7638 (800) 894-7528 (801) 364-0590 (801) 377-9066 (801) 489-5696 (801) 624-6284 (801) 954-9283


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/15/2013 Billing/Collection Issues