Business ProfileforCulligan Water Conditioning Company

Hey Culligan Man, thanks for nothing! They are refusing to help with water damages caused by faulty equipment and/or installation. We had a water softener installed in our new construction home on 12/15/22 by the Culligan company based in Ogden,Ut. ***************, manager and salesman oversaw and arranged transaction. On 3/21/23, just over 3 months in our home, the connector to the unit began leaking. The leak was discovered around 8pm after I noticed water pouring from my garage ceiling. The water damage is extensive and we are concerned about unseen damage in the walls and ceiling. We contacted the on call person twice and left voicemails without success. I was able to turn the water off to our home and bypass the softener to stop the leak. The next morning at 8:40 I called the Ogden office again and left another voicemail. The on call person ***** called me back and came out to the home a few hours later. He admitted it looked like the connection wasnt secure and that it was an installation issue. He said they may just cut us a check for damages but hed have to clear it through *** the manager. *** called back, offered to send some acquaintances out to dry out our carpet and look at drywall. He said it could be faulty connections they used that have been known to leak. We insisted on having it looked at by professionals so they could guarantee work. *** said he would not file a claim through Culligan. He then told us we had to go through our insurance and assume all costs. It was their problem. He said its not like it was installed 3 hours ago So unless your water softener has issue within 3 hours of installation, Culligan will do nothing for you. DONT call Culligan.