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BBB Business Review

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BBB Accredited Business since

The Flood Company

Phone: (801) 294-7452 Fax: (801) 294-8024 View Additional Phone Numbers 1164 W 850 N, Centerville, UT 84014 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


A full service disaster cleanup company servicing northern Utah. Services include: water damage restoration, drying services, rental of drying equipment, mold inspection, mold removal, smoke & fire damage restoration. Emergency service available 24Hr

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Flood Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Flood Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

11 Customer Reviews on The Flood Company
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 11

Additional Information

BBB file opened: November 21, 2006 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 05/04/2001 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Business Management
Mr. Daryl Olsen, President
Contact Information
Principal: Mr. Daryl Olsen, President
Business Category

Water Damage Restoration Fire & Smoke & Water Clean Up Furniture Cleaning Mold & Mildew Inspection Mold & Mildew Remediation Fire Mitigation Smoke Odor Counteracting Service Mold & Mildew Inspection/Removal/Remediation Mold Consulting & Testing Cleaning Services Crime Scene/Trauma Clean Up Upholstery and Rug Cleaning Upholstery & Carpet Cleaning Flood assistance Fire & Flood Emergency Service Carpet & Rug Cleaners Deodorizing & Disinfecting Fire & Water Damage Restoration Fire Damage Restoration

Products & Services

The Flood Company offers the following product(s): Bio Hazard Cleanup, Fire & Smoke Damage Restoration, Mold Inspection & Testing, Mold Removal, Water Damage Cleanup & Restoration

Hours of Operation
Available 24 hours for emergency water damage services, sewage cleanup services, smoke & fire damage and board-up. Please call during normal business hours for inquires about mold inspections, mold testing, and mold removal.
Method(s) of Payment
Cash, Checks, Credit Cards, Insurance Payments
Refund and Exchange Policy
Warranty includes: water damage services, water damage cleanup, sewage cleanup, water extraction, drying services, smoke and fire damage restoration, deodorizing, and repairs.
Service Area
Northern Utah, Including: Salt Lake City, Ogden, Utah County, Provo, Park City, Tooele, and surrounding areas
Alternate Business Names
The Flood Co.
Business Management

Daryl Olsen is also listed as an officer of Mr. Chem-Dry. A separate BBB report is available for Mr. Chem-Dry.

Products & Services

Water extraction for wet carpets, flooded basements, etc. Water damage cleanup, water damage restoration, drying services, mold inspecting, mold testing, mold removal and cleanup, smoke & fire damage restoration, & crime scene cleaning. Service 24 Hr

Customer Review Rating plus BBB Rating Summary

The Flood Company has received 5 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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