BBB Business Review

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This business is not BBB accredited.

CB-1 Weight Gainer

Phone: (888) 528-5551

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for CB-1 Weight Gainer include:

  • 11 complaint(s) filed against business

Factors that raised the rating for CB-1 Weight Gainer include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CB-1 Weight Gainer
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 26, 2011 Business started: 09/27/2010 in UT Business started locally: 09/27/2010 Business incorporated 09/27/2010 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Stacy A. Pay, Operations Manager
Contact Information
Customer Contact: Ms. Stacy A. Pay, Operations Manager
Business Category

Vitamins & Food Supplements

Products & Services

CB-1 Weight Gainer sells the following brand(s): CB-1 Weight Gainer

CB-1 Weight Gainer offers the following product(s): CB-1 Weight Gainer Maximum Strength, Weight Gain Shake, Weight Gain Support Multivitamin

Method(s) of Payment
Credit Card, Debit Card, Pre-Paid Card, Money Order
Refund and Exchange Policy
Unopened product may be returned within 30 days of receiving your order. Simply contact our customer service at 888-528-5551 and we will be glad to help you start the return process.  Empty Bottle Guarantee: CB-1® Weight Gainer only. Bottles must be returned within 30 days of receiving your order. Bottles from the first order/shipment may be opened or empty. Bottles from subsequent orders/shipments must be sealed and unused for refund eligibility. Simply contact our customer service and we will be glad to help you start the return process.  We recommend using a shipping method that has tracking or delivery confirmation. We are not responsible for return packages lost in the mail. Upon receipt of your return, we will issue a prompt refund of the full product price less shipping to the same credit card used to place the order.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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