BBB Business Review
This Business is not BBB Accredited
Smile Bright
Find a Location(877) 218-1420View Additional Phone Numbers51 W Center St # 201 PMB, Orem, UT 84057-4605http://www.sparkle-white.comView Additional Web Addresses! There is an alert for this business !
BBB Accreditation
Smile Bright is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Smile Bright's rating include:
- BBB concerns with the industry in which this business operates.
- 662 complaints filed against business
- Failure to respond to 408 complaints filed against business.
- 90 complaints filed against business that were not resolved.
- Overall complaint history with BBB.
- Government action(s) against business.
- BBB does not have sufficient information to determine how long this business has been operating. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
- BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
- BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification.
Consumers allege that upon ordering a 'free' trial (for several dollars to pay for shipping)of teeth whitening products, they were further charged a monthly fee of more than $60.
The BBB reminds consumers to read the terms and conditions as posted (many times in small print or through a link) before giving a credit card number.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 215 |
| Billing / Collection Issues | 191 |
| Delivery Issues | 10 |
| Guarantee / Warranty Issues | 4 |
| Problems with Product / Service | 242 |
| Total Closed Complaints | 662 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topBBB has been unable to locate a physical address for this company in Utah. The addresses are Post Mail Boxes in Orem and Spanish Fork Utah.
BBB file opened: 06/18/2009Contact Information
Primary Contact: Randon J. Morris (Manager)Business Category
Untested Medical Product Providers, Online Shopping Sites
Alternate Business Names
Denta White, Dental White, First Support Solutions, Nutrient, Q13 Wie Natural Products LLC, Smile Brite, Smile Image, Sparkle White, T89 Wie Vita Systems LLC, 405 Natural Health Systems, Aquawhite, Acai-delightIndustry Tips
Nutritional Supplement CompanyFree or Low-Cost Prescription Drug Offers Are Not So Free
New Medical Miracles Not so Miraculous
Use Caution When Ordering Prescription Drugs Abroad
LocationsX
2 Locations
32 W Loockerman St Apt 201
Dover, DE 19904-7313Directions
51 W Center St # 201 PMB
Orem, UT 84057-4605(877) 604-2117
(888) 457-2102
(866) 217-9993
(866) 217-9993
(866) 982-4941Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Utah. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Smile Bright is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (877) 604-2117
- (866) 982-5126
- (888) 457-2102
- (888) 681-4353
- (877) 269-4919
- (866) 217-9993
- (877) 804-3670
- (866) 217-9993
- (866) 982-4941
- (888) 757-0715
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Untested Medical Product Providers
Nutritional Supplement CompanyFree or Low-Cost Prescription Drug Offers Are Not So Free
New Medical Miracles Not so Miraculous
Use Caution When Ordering Prescription Drugs Abroad
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
There is a government action involving this business.