BBB Business Review

BBB Accredited Business since

VacationRoost Inc.

Additional Locations

Phone: (800) 754-9378 Fax: (435) 655-9024 View Additional Phone Numbers 2795 E Cottonwood Pkwy Ste 300, Salt Lake City, UT 84121 http://www.mountainreservations.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that VacationRoost Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for VacationRoost Inc. include:

  • 4 complaint(s) filed against business

Factors that raised the rating for VacationRoost Inc. include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on VacationRoost Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: April 04, 2000 Business started: 03/01/1999 Business started locally: 03/01/1999 Business incorporated: 10/01/2001 in UT
Type of Entity

Corporation

Business Management
Mr. Michael Thorwegen, Director of Sales Julian Castelli, CEO Mr. Jeremy Griggs, Controller Sunny Hunt, Dir Mktg & Cust Exp Mr. Thomas Raudorf, Senior Operations Manager Ms. Jill Thorwegen, Customer Service Mgr Mr. George Trevino, CFO Mr. Patrick Young, Company Contact
Contact Information
Principal: Mr. Michael Thorwegen, Director of Sales
Business Category

Travel Agencies & Bureaus Computers - Sys Designers & Consult Resorts

Alternate Business Names
Mountain Reservations Overstock.com Travel
Products & Services

Airfare, lodging, rental cars, ground transportation, ancillary services.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations