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Utah

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BBB Accredited Business since 03/31/2000

VacationRoost Inc.

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Phone: (800) 754-9378Fax: (435) 655-9024View Additional Phone Numbers2795 E Cottonwood Pkwy Ste 300, Salt Lake CityUT 84121-6928 Send email to VacationRoost Inc.View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 03/31/2000

BBB has determined that VacationRoost Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised VacationRoost Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service3
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on VacationRoost Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 04/04/2000Business started: 03/01/1999New Owner Date: 03/01/1999
Type of Entity

Corporation

Incorporated: October 2001, UT

Contact Information
Principal: Mr. Michael Thorwegen (Director of Sales) Julian Castelli (CEO)Mr. Jeremy Griggs (Controller) Sunny Hunt (Dir Mktg & Cust Exp)Mr. Thomas Raudorf (Senior Operations Manager)Ms. Jill Thorwegen (Customer Service Mgr)Mr. George Trevino (CFO)Mr. Patrick Young (Company Contact)
Business Category

Travel Agencies & Bureaus, Resorts, Computers - Sys Designers & Consult

Products & Services

Airfare, lodging, rental cars, ground transportation, ancillary services.

Alternate Business Names
Overstock.com Travel, Mountain Reservations
Industry Tips
BBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Small Businesses are Urged to Protect their Data
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.