This business is not BBB accredited.

Wasatch Summit, LLC

Phone: (800) 866-8068 351 W Washington St, Kearney, MO 64060 View Additional Email Addresses http://www.pmidirect.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wasatch Summit, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 64 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

64 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 5
Problems with Product/Service 36
Total Closed Complaints 64

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wasatch Summit, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 23, 2001 Business started: 04/23/2001 Business started locally: 04/23/2001 Business incorporated 04/23/2001 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Consumer Protection
160 E 300 S, Salt Lake City UT 84111
www.consumerprotection.utah.gov
Phone Number: (801) 530-6601
consumerprotection@utah.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. G. James Christiansen, General Counsel
Contact Information
Principal: Mr. G. James Christiansen, General Counsel
Business Category

Training Programs Exercise & Physical Fitness Programs Health & Fitness Program Consultants Internet Services Real Estate Consultants Telemarketing Services

Alternate Business Names
BLR Dean's Inner Circle Education Center Option Monster Education P M I PMI Coaching Professional Marketing International Think a Little Different YanceyEvents.com Book Lead YourAdvisorSite.com Zach's Personal Coaching
Products & Services

According to information provided by the company they are a direct marketing organization contracted by outside companies to market to client databases. The company markets business opportunity consulting services by telephone as well as other business development products

Industry Tips
Coaching - Training Programs

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    351 W Washington St

    Kearney, MO 64060

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/12/2014 Problems with Product/Service | Complaint Details Unavailable
12/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We were sold on a training program where we would receive one on one training in the real estate market where we needed none of our own money. I am writing complaint to request a refund of the funds I paid totaling $11,425 to be a member of this "inner circle" program I enrolled in during the month of January 2014. To date none of the benefits that I was promised have lived up to what I was told. I have not even had contact with my "mentor" or anyone at all from your organization since February 2014. I was promised that I would have mentoring and that your organization would help us "fulfill our dream" of being in the real estate industry. I have come to find out that this was all just a spiel of false promises and expectations to get my money and disappear. How can it be that I was assigned a mentor that has not bothered to call me or even send me an email message in more than six months? Is this person not supposed to be mentoring me? In addition to this fact I submitted an online survey disclosing my dissatisfaction and a young lady was supposed to give me a follow up call. It has been more than 4 weeks and I am still waiting for that phone call which never came. When we joined this group after attending the initial class in December we were told that we would have access to funding and that we needed no money to make deals. This was absolutely false. Money is needed and the process to get funding through your organization is more complicated and unrealistic than getting conventional bank financing. It is nothing but false information and obstacles that I have encountered and I am totally dissatisfied with your organization. I was given a list of sites to get lender pre approval letters to buy properties "cash" only to find out that I am not actually allowed to use any of these companies if I do find a property. I spoke to one of these lenders and he informed me that they could not lend on any of my deals, that all they could do was provide letters saying I could get the private money funds. This was the most ridiculous thing I had heard and I received no reasonable explanation to why this was done and why I was not told about this beforehand. This made me look like a liar on the only offer I put on a property because I provided a letter for a lender that I would not even be able to use. My interaction with my mentor was always very limited. We would schedule phone conferences and he always sounded like he was running in a marathon spitting out information faster than I could write it down. The calls almost always lasted less than 30 minutes. It made me feel like I was being a nuisance and he had other things to do than to be on the phone MENTORING me. When we initially enrolled in the Inner Circle Group and took the classes in December the staff insistently pressured me to join their groups and even told me to max out my credit cards and to get the money any way possible even if it meant taking money from my retirement accounts. I used a credit card to pay for all the different things I did and I am currently carrying more than $15,000 of debt and have not made one single deal to pay this money down. The Inner Circle group alone was $11,425. When we joined we were told that guaranteed we would close 5 deals within 1 year. We have closed no deals thanks to the Inner Circle but my mentor and your organization would not even know this because no one bothers to check in, call or even follow up to see what I have been doing. There are no emails no newsletters and no information coming from this group. After the last contact I had with the mentor assigned to me everyone just disappeared and I have heard nothing from anyone. All the things that were promised to us were false and full of intense pressure to get us to buy these products, which have done absolutely nothing to help us. I have read multiple complaints on different websites and even read somewhere that there is a state investigating your organization. The promises that were made when I joined this group were false and misleading and I want my money refunded back to me. If this cannot come to a succes

Desired Settlement: I want to be refunded my investment of $11,425 since this program provided nothing of what was promised. I no longer want anything to do with this company.

Business Response: Contact Name and Title: **** ************
Contact Phone: ************
Contact Email: *************@pmidirect.com
Thank you for allowing me to respond to Ms. *********'s complaint.

Late in 2013, Ms. ********* attended a live training event regarding real estate investing. At the event she was taught specific strategies utilized by real estate professionals. In January 2014, Wasatch Summit, LLC dba Professional Marketing International (PMI) called Ms. ********* and offered her additional one-on-one training sessions.

Ms. ********* was told that effort was required and that there were risks involved in real estate training. Notwithstanding these disclosures, she decided to purchase the education.

In total Ms. ********* purchased ten (10) telephone one-on-one training sessions, twenty (20) interactive training sessions, a two year subscription to the Real Estate Tool Bar software, InvestorPipeline software, and access to customer support.

Between January 10 and March 28, 2014, PMI provided 11 out of 10 one on one training meetings. Ms. ********* provided her specific work assignments at each meeting. Ms. ********* only completed a fraction of what she was asked to do.

Ms. ********* complains she has not spoken to her trainer since March of this year. First, she only purchased 10 sessions, which she received 11. Second, nothing prohibited her from calling her training and asking for additional advice.

PMI is disappointed that Ms. ********* is upset. It wants all of its clients to be satisfied. It is not a "speil of false promises and expectations." Rather the company has been in business for over 20 years and cares about its clients.

Ms. ********* is also incorrect in her recitation of the 5 deal warranty. PMI agrees, if the client will make the effort and at minimum 5 offers a month, it will continue to work with the client to complete 5 deals in a year. Ms. ********* failed to make the offers.

PMI is still committed to Ms. *********. It is willing to provide ten (10) additional training sessions to assist her with her endeavors. It will provide its best trainers to give her the most up to date strategies. I believe this is a fair offer.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I am in receipt of Mr. ************'s response to my complaint against PMI. I do not agree with what he alleges and with the resolution he has offered. I stand behind my request for a refund not to lengthen this matter any further. To begin I have never heard of Mr. ************ and have never had any contact with him prior to his response to my BBB complaint and to date no one from PMI/Wasatch has even bothered to contact me to address my complaint directly. Mr. ************ alleges that I did not do a "fraction" of what was I was asked to do. I respectfully request that he provide his proof of this allegation as I am more than happy to provide proof of the things I did do per what I was instructed. Mr. ************ does not point out that after the initial conference in which Mr. ***** ****** was supposed to be present and was not we were pressured to purchase the classes in which I participated in December. I was never informed that after these classes I would have to purchase yet more "classes" and "training". Mr. ************ fails to mention that at these said classes I was severely pressured to purchase the additional training that amounted to tens of thousands of dollars. I was told to max out credit cards, take out loans, pull from retirement accounts among other things because they guaranteed results, regardless of what Mr. ************ alleges about the company not making guarantees. I was there and spoke to these people at the conference and he was not involved in our conversation. He has no direct knowledge of what transpired or what was said. After the classes in December since we did not enroll in further education I was called repeatedly by phone trying to convince me to buy more "training" and that I would not "make it" in real estate without this training. I finally purchased the training after much pressure. And even though Mr. ************ alleges that I was never guaranteed that I would close five deals in a year he is wrong. If Mr. ************ stands behind the training then why deny the claims of closing 5 deals in a year like I was guaranteed? I was made this guarantee by the man on the phone, which may have been recorded. Mr. ************ alleges nothing prevented me from calling my "mentor" but my mentor did not pay me more than 11k for my services. I paid their company and I think if they pride themselves on keeping clients happy and touting their "training" then my mentor should have felt the need and obligation to reach out to me. I did pay for their services and this was not a favor I was asking of them. Mr. ************ did not mention my dissatisfied survey which the company should have a copy of or the fact that the young lady who called me never bothered to follow up with me. Yet another demonstration of their lack of professionalism and lack of care for their customers.
In addition to my issues, as the BBB should be aware, PMI/Wasatch has logged more than 160 complaints and the Utah Consumer Advocate has more than 50 logged complaints against these businesses, many of them for similar claims like mine. I have also come to find out that the state of Indiana Attorney General has also placed a warning about doing businesses with PMI/Wasatch and if I am not mistaken actually had come to a settlement against PMI which is noted on the BBB website.
Again I stand behind my request for a refund and to end this relationship with these companies. I respectfully decline Mr. ************'s offer for 10 more training classes. Thank you.
********** *********

Business Response: It appears we are at in impasse. I suggest we arbitrate this issue with via the BBB arbitration service. I suggest Ms. ********* start the paperwork and we will join.

Thank you

****

11/26/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
10/2/2014 Advertising/Sales Issues
9/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a call regarding a signing up for their service. When I told the rep that I had cancelled the ***** ****** service, he cursed at me. I received a call regarding a signing up for their service. When I told the rep that I had cancelled the ***** ****** service, he said why. I said, that I just didn't want to do it. He than cursed at me. When I asked to speak with his supervisor he said why would you want to do that and then went on to try and pitch his product. I asked to have my name and number removed from his calling list and he said good luck with that. I hung up.

Desired Settlement: removal of my name and number from their list and an apology.

Business Response: Initial Business Response /* (1000, 5, 2014/09/02) */ Contact Name and Title: ** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. ****'s complaint. I have reviewed the audio of the telephone call and have found Mr. ****'s allegations to be correct. I am extremely disappointed in the individual who spoke to Mr. ****, and am in the process of addressing the issue personally with the sales representative. On behalf of the company I apologize for any inconvenience this conversation caused to him. I will ensure his number is put on the do not call list and ensure he is not contacted again. Thank you, **** Initial Consumer Rebuttal /* (2000, 7, 2014/09/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Charged for a training course I did not use nor had access to. No contracts sent by mail. Account went to collections. Amount owed is unsubstantiated. After purchasing a book from an infomercial. PMI reps used high pressure sales tactics to convince me that their real estate training course were top of the line. I was coerced into clicking a button through email allowing me to view the material. The material was not as advertised; the material was outdated. Afterwards, I never looked at the materials again. The rep stated I would be receiving something in the mail. I never received mail from PMI regarding a service contract. Then my account went into collections. I never took the 1 year training course, I allegedly paid for, or owed. I will not pay for something I never used.

Desired Settlement: Please review your files, and resolve the issue accordingly. My info was sent to Duvera financial.

Business Response: Initial Business Response /* (1000, 5, 2014/08/04) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. *******'s complaint. In December 2011, almost three (3) years ago, Mr. ******* paid $500.00 for ten (10) one-on-one educational sessions on how to invest in real estate. Contrary to Mr. *******'s allegations he both entered into a contract with PMI, and received services from the company. On December 21 & 23 PMI provided Mr. ******* two (2) of the ten (10) training sessions. Mr. ******* informed his trainers he had already started investing in real estate but had made mistakes, such as buying properties without air conditioning units. In summary, PMI only collected $500.00 of the entire contract amount, while providing Mr. ******* with services. PMI will not provide a refund, but will cease its collections against Mr. *******. Thank you, **** Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Calling a 15 minute conversation " a training session" is rather misleading. Using the word, "services", implies you have helped me in some manner, which is also misleading... Thank you for ceasing collections, but this is not good enough. I will need your response written on an official letterhead, and mailed to my address. I also need the negative collections data erased from my credit report. Thank you for your time and prompt response.

8/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The fraudulent impropriety representation of investor services that never meet the exuberant cost charged by PMI, **** ********, Insiders Financial. Dear BBB representative. I attended the first free real estate(RE) meeting advertised by **** ********, 05/20/13 in Towson MD. I was hoping to learn more or possible different approaches to RE investing as I took a hard financial loose when the market declined. The meeting talked of different strategies like Wholesaling, Tax Leans, Fix n Flip to Buy n Hold. This would be covered in a 3 day work shop and stated that deal funding up $500k was available to only those that attended for $2000.00 That is what an investor wants to hear..a funding source that doesn't take all the profits in costs. I paid the 2000.00 on my American Express card, recieved a receipt couple of ****'s audio CD's. The training in Baltimore 06/02/13 was put on by Insider's Financial Education LLC. I take it this was one of ****'s companies. The main speaker,******* *******, support by ******** *******, **** ********'s card board silhouette and their team. There were about a 100 people in attendance. It touched on different RE strategies and reviewed a software, Proptrend they offer. The $500k funding is for wholesale A B C transactional funding only. Not rehab's. No private lending is offered. I was mislead there. ******* talked about and made the audience sympathize with his own hardships. The presentation did a good job of "building pain" showing how great our lives would be and **** ********' team had the answers. "What IF?" It was hard not to agree with this hype in today's economy especially when you are holding what's left of your finances together with a string. One thing I HAD left was good credit. They said "to boost our credit scores, call our credit card companies demanding higher lines of credit. We then posting our available credit amounts,savings and IRA's we could pull. Money for RE?..This was a double edged sword. Basically we were being set up. I was blind to the scam. I was under the impression I was working with a RE investment group that had felt the same pains as an investor trying to start over and was willing to go that extra step in helping. Now I and others were made to feel you were not a serious investor unless you purchased more training from ****'s Insiders Financial. We were broken in to groups, then taken one by one and pressured to buy. My team leader ****** ****** "the Setter", tried for over an hour to convince me the Diamond training $39,997.00 was cheap compared to the money I would make with the support I would have being in **** "Advanced Training" in the first 3 months. The price was ONLY good for today! Or pay another 2000.00 at a later date for another event if you didn't purchase now. Then ******** ******* "the Closer" takes over from ****** and she is relentless using all the stops to sell me the Platinum package,$24,997.00 on Amex.I folded. She stated she would hold the Diamond position open if I decided to get serious. I received a receipt and two CD packs and workbooks. Welcome to ****s"Advanced Training"."Boots on the Ground" led by **** *.06/25/13 His presentation followed the book with some personal insights. Finding and USING RE agents with the 25-1 strategy. **** stated he buys his properties from **** ******, ****'s partner ALREADY rehabbed as part of the deal. He is teaching us how to value and rehab.? When he told us about finding deals and cash buyers at auctions, I was extremely surprised when he stated he had NEVER been to an Auction.I have. Now a month into the materials struggling to put any new methods to any use I received a call from **** ********'s affiliate Professional Marketing International. I have been selected "only a few have been" to be in ****s "Inner Circle" How are your finances, how much credit do you have, how much debt? I would receive weekly calls by my personal mentor, a guaranteed assistance on completing 5 deal(that never happen)and will continue to work with me for 2yrs.$20,000.00 Well it worked the same as before with a setter and closer but the number came down to $8474.95

Desired Settlement: On 07/11/2013 the $8474.95 was paid to PMI with my AMEX credit card out of desperation, pressure and the thought that I was going to be part of the exclusive "****'s Inner Circle". Well I know now that **** has no Idea I exist other then padding in his wallet. I still get emails asking me to join his Elite group for $29.87 a month! Wow I got scammed big time! No receipt was sent but credit card statement list PMI as recipient. PMI was also listed on the first email to confirm my attendance of the 3 day training in Baltimore by Insiders Financial. The mentor **** ****** the mentor assign to me on the first call was professional. We introduced our selves and after I gave him my back ground information on what I have been doing in the real estate. His response was "well how am I going to help". Well I was hoping he could tell me! We made the weekly call that lasted an average 20 min where I would tell him what I have been trying to accomplish to move forward and the obstacles I would come across. I was informed to complete another couple assignment on the website work books and put in more offers. This was a reoccurring statement. Find another Realtor. The 25-1 strategy is known through out the Agent community so we are not supposed to tell them what we are up to. Letters of intent are no longer used in Maryland only full contracts. So agent burn out is often. Again Putt in more offers. No lending information or help provided. Then he missed a few calls at our scheduled time or was late. Once was my fault, I missed the call then texted back to the PMI secured phone number he called on so he never got the message. The last time he called for our appointment he was 45 min. late. Stating he would not count this call as he was so late. That was the last time we spoke and I heard from my mentor. Period. Never did we complete or close a deal let alone 5! I have called the customer service line and was passed off to a voice mail box. I emailed back the customer survey they sent to me with detailed unsatisfied entries. I have sent emails to **** ******** address and web site many times in November and posted on his site or tried to. It was not posted. I received a survey for there service and had a message from **** that would be out of town and to call him later. I have called many times leaving messages/call back number for a "****" in his voice mail box with not one response. I talked with the customer service line and faxed them a copy of my letter to you while they were on the phone and asked that it be forwarded to the manager in charge. Still no response! **** ******** I can no longer support your "System of Operation" through Insiders Financial Education or Professional Marketing International. For what you sell under your name it seems as though you keep your distance. You have failed me as a contractor in your real estate training / mentoring and your "****'s Inner Circle" mentoring program. I now have $35,000.00 in credit card debt for your generic system information that is almost given away on your/****s other Site. I have been scammed! I will make it my duty to inform all of those attending any of your training in this MD/PA area as to what you are really about if need be. I have emails that have a PMI's return address before taking the 3 day training by Insiders Financial that has **** ********'s info on the back of the receipt. So I know that they are all associated. I feel that the Better Business Bureau is the last out reach before further legal action is taken. I request a refund for the misrepresentation, poor services and service not received by your companies. As I have used some of the web content I will return all the items I have in my possession including Proptrend software when I receive a check for $31,000.00 by certified mail. Thank you for your understanding in this matter. ***** ******* ******

Business Response: Initial Business Response /* (1000, 5, 2014/07/16) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. ******'s complaint. In May 2013, Mr. ****** attended a free presentation on how to invest in real estate. Mr. ****** was not coerced to attend the event but voluntarily attended. A that presentation, Mr. ****** desired to receive additional training. Consequently, he purchased access to a three (3) day real estate training event held in June 2013. In June 2013, Mr. ****** attended the three day event. Desiring to obtain more education and resources to assist him in real estate investing, Mr. ****** purchased these services from Insider's Financial. All of these services are in a many to one setting. In July 2013, Professional Marketing International with permission, contacted Mr. ****** regarding obtaining one-on-one assistance. Mr. ****** decided he wanted to participate in this training and paid PMI $8,350.00 for these services. Between July 12, 2013, and October 17, 2013, PMI conducted ten (10) one-on-one training sessions with Mr. ******. He missed four additional sessions, not included in the ten (10) referenced. In addition to the one-on-one sessions, Mr. ****** accessed PMI's hotline and education center on several occasions. Unfortunately, Mr. ****** would not complete many of the "homework" assignments given to him. Now a year later, Mr. ****** desires his money back. The problem is PMI has incurred hard costs associated with providing him services. There is no doubt that PMI provided services. Furthermore, there is no question that PMI informed Mr. ****** of the risks associated with purchasing training, i.e., not all individuals are successful. PMI desires to resolve this situation. For that reason, PMI offers Mr. ****** a *** refund, or ********* PMI will reach out to Mr. ****** in attempt to resolve this matter. Thank you, **** Initial Consumer Rebuttal /* (3000, 7, 2014/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) **** ************, Thank you for your recollection of my experience with PMI and Insider Financial. For the most part you are correct and in others not so much. My billing from PMI per statement was 8425.00 The four training sessions were either rescheduled prior to the meeting once by myself, once by **** or were unable to complete due to the private line used by PMI. The call made to your "HOTLINE" for a question was responded to with a worthless generic answer. After describing the call to **** his response was that those type of detailed question would be best saved for him to answer. NOW eight(8) months after contacting ****, His affiliates and filling out the customer satisfaction survey. I have had to resort to the BBB to get any type of response for my refund request. Not "One year later" as you stated. I understand that there were services that I used that in fact would have caused you hard cost. The hard cost to me was $8425.00 plus interest lets not forget that. The cost of the use of the Realflow website that is the supplier of Investor Pipeline is stated at current price of $1400.00 I will accept the cost of this and a minimum refund of $7000.00 from PMI. I will continue to try and contact ****** ***** in the matter of settling this refund due. Thank you. ******* ****** Final Business Response /* (4000, 9, 2014/08/14) */ Mr. ******, Thank you for your reply. I understand your frustration with the process, but it is not wholly PMI's responsibility. My last offer was over ******* You have countered with $7,000.00. I am willing to meet you more than half way and offer ********** The hard costs PMI incurred in your case is more than the cost of the Investor Pipeline. I believe ********* is more than an adequate offer. Thank you, **** Final Consumer Response /* (2000, 11, 2014/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mr. ************, Thank you for the offer and I accept. After speaking with ****** it was brought to my attention that there were over cost associated with my account that I was not aware of. A annual subscription to ForSaleByOwner being one of them. I have received a partial refund of ******** from PMI and accept the additional ******** as a full refund as authorized by you. In receipt of the total ******** refunded by PMI I will waver all further responsibility or liability of PMI relating to my purchase of the program. Thank you very much for you understanding and efficient handling of this matter. ******* ******

8/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I feel like I'am doing all the work and there not doing anything to help my business make money. Product_Or_Service: Trainning service

Desired Settlement: DesiredSettlementID: Refund I would like this matter resolved as soon as possible because I feel like I'am wasting my time with PMI.

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. *******'s complaint. Contrary to Mr. *******'s complaint, PMI has provided service to him for several years and has fulfilled its contract with him. Almost 3 years ago, in August 2011, Mr. ******* purchased thirty (30) internet APH lessons, with twelve (12) one-on-one sessions. Between August 9, 2011 and December 6, 2011, PMI provided all one-on-one sessions to Mr. *******. In addition, between January 2012 to March 10, 2014, PMI provided an additional 14 hotline sessions. About six (6) months ago, Mr. ******* contacted PMI because he wanted a cheaper hosting option for his services. His concerns had nothing to do with the service, because in actuality, Mr. ******* knows he received the benefit of PMI's services. The record on his account is clear. When Mr. ******* wanted something from PMI, PMI immediately responded. At the time of purchase, PMI gave Mr. ******* a seven (7) business day right of rescission. Mr. *******, did not exercise this right. Rather, he used the services which PMI provided. Because he received the services he is not entitled to a refund. Thank you, ****

7/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a year money back guarantee if i did not make my $4205.00 back in that time.Ive done assignments coaches told me to do. July 12,2013 i decided to call PMI LLC to get my refund of $4205.00 in refund window.Spoke to a man named *** ******* who gave me a 1 year money back guarantee if i did not make back my $4205.00.In a year ive $28 and cannot even get that money cause its below the threshold to request payment.Having made only $28 they expect to keep spending money out of my own pocket to make my investment back.They say you pay for an education but honestly its paying for nothing but pdfs and a couple months of coaching wich is an hour a week.That kind of money should of payed for more than videos and an hour a week.I called their help line for help once and was told to watch the video for what i was calling for instead of the person doing their job.Look last July12,2013 i gave them the benefit of the doubt and kept on with cause of money back guarantee and spent money on campaigns a business entity i didnt need cause i only made $28 i never recieved cause of amount.All i want is my refund so i can forget about this experience and move on and it seems like they are playing.I refuse to eat $4205.00 like crow.If they say i am only have way done then i expect half my $4205.00 back to me.I do expect my entire refund though.Thank You.

Desired Settlement: I am expecting to get my initial investment back which is $4205.00

Business Response: Initial Business Response /* (1000, 6, 2014/06/26) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. **********'s complaint. Professional Marketing International was already in the process of resolving this matter prior to Mr. ********** filing a complaint with your office. In fact, a full refund was already promised. PMI received his signed release yesterday and is in the process of refunding the money. Please let me know if you have any questions. Thank you, **** Initial Consumer Rebuttal /* (3000, 8, 2014/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) At the time it was filed the process was not under way.As i see it they did start a couple days prior to their response.However they did say they deposited it back to the account i orinally used but its a little strange to me that the back has seen nothing in their system to back that up.They alledgedly refunded funds to a closed account which i told them was closed July1,2014 and my bank(TD Bank)has not seen anything in their system indicating they did.Today is July7,2014 and my bank checked a day ahead to see if it was going to post to my closed account and they have nothing at all trying to post to it.To me thats unacceptable!!They insist bank accepted it but my bank does not see anything from them.Regardless i first agreed to have them overnight my refund at my expense and they went and changed that.They told me to prevent credit card fraud but its one checking account i used last year to pay them with and all my info matches so i dont see any type of fraud that could be going on.Bottom line is they said they sent it to closed account and my bank has nothing from them today or for tomorrow July8,2014 and kinda annoyed with run around they are giving me. Final Business Response /* (4000, 10, 2014/07/08) */ Thank you for allowing me to respond to Mr. **********'s additional comments. I show the funds were returned to the credit card he used for the purchase ending **** on July 1, 2014. Typically the credit card company will forward the funds to the client. If that does not happen within thirty days, we can request the money be sent back to us and we can issue a check. The problem with PMI issuing a check when a credit card is used, is the client, whether the account is closed or not, can request a chargeback for the funds from the credit card company and receive a check from PMI. The result is double payment. I understand, Mr. **********'s urgency to receive his money back, however, he has to allow this course to run. It is not PMI's fault he is no longer using the account he paid with. The company will do everything it can to ensure the refund is made, but it must allow the process to work. Thank you, ****

7/14/2014 Advertising/Sales Issues
6/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: FALSE AND UNSUBSTANCIAL CLAIM IN ADV. REAL ESTATE EDUCATION BY ***** ****** EVENTSHOW TO BUY WITH NO MONEY DOWN/WITHOUT USING ANY OF OUR FUNDS! WE ATTENDED A 4HR CLASS ON 12/12/2013 AT FREDERICKSBURG,VA AT CENTRAL PARK-SHERATON. THE SEMINAR WAS TOTALLY MISREPRESENTEDWE WERE TO LEARN HOW TO BUY/RENT PROPERTIES WITH NO MONEY DOWN AND NOT USING OUR FUNDS. INSTEAD WE NEVER RECEIVED THAT INFOINSTRUCTOR SAID IT WOULD COME LATERHOWEVER THEY INTRODUCED US 2 PEOPLE WHO WERE STUDENTS UNDER THEMOF COURSE THEY SAID THEY PAID THEM FOR SHOWING UP. AFTER THAT YOU WERE TO ENROLL IN 3 DAY SEMINAR WHERE WE WOULD GET EVERYTHING WE NEEDED TO KNOW AND PROSPOUR. THE CATCH WAS A $3000 UPFRONT CHARGE-COST $1997 FOR CLASSES AND $997 FOR TAX LIEN PROGRAM. I 0NLY HAD $1500 SO THEY FINANCED THE REST-WORKSHOP WAS DEC 20-21-22 2013. SO THE FIRST DAY AGAIN NO ***** ******OTHER INSTRUCTORS AND MENTORS ASSIGNED TO AN INDIVIDUAL. WE WERE INSTRUCTED THAT DAY TO: CALL OUR CREDIT CARDS FOR INCREASE LIMITS,CASH OUT YOUR IRA,BONDS,SAVINGS,401K ETC. ASK FRIENDS AND FAMILY FOR CAPITALNEVER ANYTHING ABOUT HOW TO BUT WITHOUT USING YOUR MONEY OR NO MONEY DOWN. RETURNING FROM LUNCH SHE MET HER MENTOR (*****)SO HE LOOKED AT MY QUESTIONAIRE TO SEE BEST PLAN OF ACTION. HE CLAIMED WE WOULD MEET NEXT DAYALSO YOU COULD NOT ASK QUESTIONS TO THE INSTRUCTORS.HOMEWORK WAS TO READ A BOOK CALLED "WHO MOVED THE CHEESE" WHICH ASK WHO ARE YOU-LEADER/FOLLOWER. 2ND DAY-BROUGHT MY HUSBAND AND WE WENT OVER THE HOMEWORK FOR FIRST 4 HRS. AND BROKE INTO GROUPS DISCUSSING THE BOOKSTILL NO ***** ****** OR EDUCATION ON HOW TO BUY/NO MONEY DOWN. NOW PEOPLE WERE TAKEN OUT OF CLASS TO MEET THIER MENTORS-AND TO FIND OUT ABOUT BEING SCAMMED. WE SAW OUR MENTOR (*****)AT NOON AND HE SHOWED US THE GAMEPLAN, BUT AT THIS TIME HE WANTED ME TO JOIN A PROGRAMAVG 20,000 TO 60,000-BOOTS ON THE GROUND HE CALLED IT. MY HUSBAND TOLD ***** HE HAD NO PROBLEM PAYING FOR MORE EDUCATIONHOWEVER MY HUSBAND ASK TO GET STARTED FIRST ON BUYING/RENTING TO GENERATE THE MONEY FOR EXTRA BOOT CAMP TRAINING.***** LOOKED AT MY HUSBAND AND TOLD HIM HE WANTED TO DO THINGS BACKWARDSSO ***** TURN TO ME AND SAID WE DON,T NEED HIMYOUR THE ONE WITH THE MONEY.HE WANTED ME TO INVEST $20,000 SO HE COULD GET STARTED. MY HUSBAND ASK ***** AGAIN, IF WE DON,T PAY THE BOOT CAMP PRICE OF $20,000 WERE NOT GETTING ANY HELPHE REPLIEDI CANNOT HELP ANY ONE WHO DOES NOT WANT IT. MY HUSBAND AT THAT POINT ASK *****WE WOULD LIKE OUR MONEY BACKAND A REFUND FOR THE AMOUNT FINANCED. ***** SAIDNO WAY! GOT UP AND LEFTWHEN WE WENT BACK TO CLASSROOM WAS NOT MANY PEOPLE LEFT AND THE ONES THAT WERE WAS IN SAME STATUS AS US. THIRD DAYDID NOT ATTENDWAS TOLD WITHOUT THE BOOT CAMP FEE THERE WAS NO USE. TOTAL MISREPRESENTATION OF ***** ****** EVENTS AND OTHER COMPANIES INVOLVEDITS NOT JUST ONE.***** ****** USES DUVERA FINANCIAL,PMI, AND OTHERS. THIS WAS A VERY CLEVER SCAMMOSTLY HURTING THE ELDERLY.I HAVE CALLED MY BANK TO HELP BUT THEY SAID THE WOULD SEE WHAT COULD BE DONE(NOTHING YET)

Desired Settlement: ALL I WANT IS WHAT I ORIGINALLY ASK FOR: MY $1500 ORIGINAL PAYMENT AND DUVERA FINANCIAL TO REFUND MY BANKING ACCT THE MONTHLY PAYMENTS THEY HAVE TAKEN FROM 1-2014 TO PRESENT. 2 DIFFERENT ACCTS1 FOR TAX LIEN AND 1 FOR WORKSHOP. I BELIEVE SOME AGENCY SHOULD LOOK INTO YANCEY EVENTS AND ASSOCIATED COMPANIES, THEY ARE SCAMMING ALOT OF RETIRED AND HARD WORKING PEOPLE. IF REFUND IS NOT RETURNED I WILL NOT HESITATE TO USE ALL RESOURCES AVAILABLE TO GET INFO TO THE PUBLICINTERNET IS A POWERFUL TOOL ALONG WITH LIVING IN METRO VA/MD/DC AREA WE CAN COVER ALOT. HOPEFULLY WE CAN SETTLE THIS PEACEFULLY!

Business Response: Initial Business Response /* (1000, 5, 2014/06/09) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Ms. *****'s complaint. First off, Ms. ***** is not a customer of Wasatch Summit dba Professional Marketing International ("PMI"). As she explains in her complaint she attended a live event for Yancey Events. There she purchased products and services. PMI provides outsourced customer service for Yancey Events. I believe that is where the confusion arose. Ms. ***** attended a free three (3) hour event on how to invest in real estate. After attending the event she decided to purchase access to a three (3) day real estate conference. Access to the conference gives great education regarding real estate investing. It is not, however, a complete education. For that reason other services are offered. Some individuals purchase the additional services and some do not. In this case the ****** did not. Now they request their money back by evoking defamatory terms such as "scam" and "false and unsubstantial claims" in an attempt to receive their money back. PMI on the client's behalf will request a full refund from Yancey Events. Thanks, ****

6/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceptive & Fraudulent Marketing Strategy On April 17, 2013, I received a phone call from ***** ******** from Professional Marketing International (PMI-a real estate coaching business)and later the call was transferred to ****** **** (who made the final deal). Both ***** and ****** have a high pressure tactics where I had to make an on the spot decision. That according to ***** as long as I commit 7-10 hours of my time a week, I will succeed. And in 2 months' time I will be able to recover the money that I will pay according to ****** ****. ***** never mentioned in our conversation that the hours that I have to commit most of those hours involve phone calls to prospective real estate buyers/sellers. Although, I put in the work and commit 2-3 hours of my time a day in the evening and at night to do the online work but unable to commit during the day to call the prospective real estate buyers/sellers because I have a full time job. I made many attempts to call real estate buyers/sellers during my break time at work and left them voice mail messages; unfortunately, when they return my call I'm unable to accommodate the call at work. Since this type of business doesn't work for me, I have requested for a refund 1/2 of the amount I paid since my 1st month in the program to compensate the coaching they have provided to me and I'm willing the return the materials I've received. Unfortunately, they won't refund the money I paid. I'm living paycheck to paycheck and trying to pay the $7500 from credit card company I owe to pay PMI. There is not enough money for food and for other miscellaneous expenses. I joined PMI in a hope to be able to help my family but I was put in a more distress situation. This company is out to make a buck for themselves and does bot really care for the average people like me. I'm filing this complain to be able to recover some of the money so I could pay back my credit card company and for this company to be straightforward with their marketing strategy. PLEASE PLEASE PLEASE HELP ME!

Desired Settlement: I'm seeking $3750 1/2 of the amount if they are not willing to refund the entire $7500 amount I paid. Thank you!

Business Response: Initial Business Response /* (1000, 5, 2014/06/09) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Ms. *******'s complaint. In April, 2013, over a year a go, Ms. ******* purchased twenty (20) interactive lessons, and ten (10) live one-on-one sessions from PMI. Now over a year later, Ms. ******* is seeking a 50% refund. I have listened to the sales call, and neither Mr. **** nor Mr. ******** told Ms. ******* that she would make a certain amount of money in any given time. Rather, they focused on the effort it would require to succeed. Between April 24, 2013, and March 18, 2014, PMI provided Ms. ******* 17 one-on-one training sessions. The problem with Ms. ******* is she is unwilling to perform the assignments as given. She does not want to do the follow through. I find no bad actions on behalf of PMI. With that said, PMI desires all clients satisfaction. PMI will provide Ms. ******* ****** to resolve this case. Thank you **** Initial Consumer Rebuttal /* (2000, 7, 2014/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I disagree with Mr. ************ response that I'm unwilling to perform the assignments as given and said that I did not want to do the follow through. Much as I wanted to do the job; however, it conflicts with my full time day job. At any rate, I would like to accept the ****** refund so I could pay the Credit Card Co. at least half of the amount I owe and to avoid paying the huge interest. Thank you so much for your help!

6/6/2014 Advertising/Sales Issues
5/30/2014 Problems with Product/Service
5/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: after cancelling and returning the materials, this group will not refund the $ 1,977 paid through a credit card...their seminar forces a further $20,000to $60,000 investment to receive all the benefits promised at a seminar ...plus I am a senior citizen, 67 years... they offered a partial refund of $1,000 but this was not accepted...thank you Product_Or_Service: real estate workshop

Desired Settlement: DesiredSettlementID: Refund full refund...the was a scam on senior citizens

Business Response: Initial Business Response /* (1000, 5, 2014/05/09) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to this complaint. There is some confusion with the client. Mr. ***** did not purchase anything from Wasatch Summit dba Professional Marketing International ("PMI"). PMI does do some outsourced customer service for the company Mr. ***** purchased from. Thus, the potential confusion. Looking at the customer file, it looks like he purchased services on the 14th of April. At the time of purchase he was given a three (3) business day right of rescission. Mr. *****, however, did not request cancellation until April 21st, well outside his cancellation period. In an attempt to resolve the situation, Yancey Events offered a $1,000 refund. To address Mr. *****'s contention that this is a inappropriate offer directed at senior citizens, nothing could be further from the truth. Yancey Events are not an inappropriate offer. Rather, it consists of legitimate real estate training aimed to assist individuals of all ages. To resolve this matter, I am authorized on behalf of Yancey Events to offer a full refund. Thank you, ****

5/15/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Signed for these classes thru **** ********* paid over $16,000. I asked and have written for my money back more than once and was brushed off again 12/03-04/10 $1,997 for Real Estate Workshop package & $997 for the Tax Lien Program all were on my credit card, $10,000 for boot on the ground(invoice#******) wire transfer to Zion's Bank *** **** ***** **** ******** ***** **** XXXXX Act # XXXXX Routing# XXXXXX. 07/12/12 $3,349 Duvera Financial act# ********* From the beginning I asked for my money back and was told to" hold on and keep trying" stated ****** and another statement by *** ******** was" other people have paid a lot more money than you" when I told him that was all my savings. PMI would not return my phone calls after all my money was gone and the time ran out for the online classes. I did obtain a property and sent in the details to PMI and thought I would get the $1000 refund as promised on the class website, but that did not happen either. I received a message from **** ****** stating that he would call back and discuss the details of the program and the refund but that never happened. I have called several times and left messages for him and no response from anyone. I wrote a letter to **** ******** stating the same thing with the names of all the people I had contacted about my refund and no response from him either, he just sent the letter over to PMI and this is the reason for contacting you. Please help me get my refund back. It seems as thought this company is out too get all your money and after that they are done with you. I am sure that I am not the only person who has been taken advantage of by this company. A class action suit would be the next step.

Desired Settlement: I want my entire amount refunded and no further contact with anyone. I reached out to **** and he directed my complaint to PMI and they brushed me off as well. Just refund my money and I will remove this company from my memory.

Business Response: Initial Business Response /* (1000, 5, 2014/03/13) */ Contact Name and Title: **** ************, General Counsel Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Ms. ********* complaint. In July 2012, almost two years ago, she purchased 20 one-on-one training sessions, access to PMI's education center, and access to an all access hot line for questions. In total, Ms. ********* paid PMI $419.00 which included shipping and handling for products and materials. Between the time of purchase and now, PMI made several attempts to proactively encourage Ms. ******* to use its products and services. Ms. *******, however, missed several appointments, failed to return calls, and would not use the services PMI provides. At the time of purchase Ms. ******* received a 7 business day right to cancel. Ms. ******* did not use this right. Rather, now 2 years later she wants a refund. Contrary to Ms. ********* complaint, PMI did not charge Ms. ******* $16,000. Rather, it charged $399.00 (excluding tax and shipping). Due tot he length of time, and the attempts PMI made to satisfy this complaint, PMI believes it has adequately provided services to Ms. *******. I would be more than happy to talk to Ms. ******* if she would like to further discuss, but i believe her requests are outside the scope of her purchase from PMI. Thank you, **** Initial Consumer Rebuttal /* (3000, 13, 2014/04/28) */ Please give the names and dates of these appointments when someone on staff called and talked with me. That's not true. I have receipts of the monies paid for this scam of a company. Shame on all of you including ***** He was the reason for my enrollment in the first place. Final Business Response /* (4000, 15, 2014/04/29) */ To Whom it May concern, Looking at our accounts Ms. ******* paid PMI $419.00 for her purchase back in July 2012. Digging into the matter more, it appears Ms. ******* paid a separate group, Duvera Financial $2,859.00. I have reached out to Duvera and they are willing to issue a full refund to Ms. *******. the total amount of the refund is ********** A representative from PMI will contact her today. Thank you, ****

4/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My wife, **** ****** and I purchased and internet marketing course from PMI just over one year ago for $5,375. About one month into the course, I expressed dissatisfaction with the content of the course, and I asked for a refund of the $5,375. The company responded with a contract that stipulated that if I put forth the proper effort, and I had not achieved $5,375 in sales by the end of one year, the full amount of the course would be refunded. Over one year has passed, and I have much more than complied with their contract, and I am asking for a refund. The company is ignoring me. Product_Or_Service: Internet Marketing Course.

Desired Settlement: DesiredSettlementID: Refund Give me my $5,375 back.

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to address Ms. ******'s complaint. In February 2013, the ******' purchased twelve (12) one-on-one training sessions along with six months of hosting, the completion of four (4) landing pages, and a marketing accelerator tool for ********** Between February 25 and June 17, 2013, PMI provided fourteen (14) training sessions, two more than purchased. These sessions lasted between thirty and sixty minutes in duration. \ ON May 14, 2013, PMI provided the ******' with the four (4) promised landing pages, constructed at under their direction. In July 2013, the customer also accessed PMI's advisory line. Between July 10, 2013, and March 26, 2014, however, the customer did not contact PMI once. On the 26th of March, the customer called in to cancel and get their money back. On March 28, the company left several messages for clients to contact them back to discuss. It is evident that PMI fulfilled its promises in this contract. It provided all of the training sessions, provided the software, and built the landing pages. PMI's products are educational in value. There are no promises of making a certain return, or any return at all. The tools are only good, if the customer uses them. The account shows, that there was little to no use of the tools or customer support after July 2013. PMI desires its customers satisfaction. In order to resolve this case, PMI is willing to offer a *** refund. I believe this is a fair middle ground. Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) One month into their program, I expressed dissatisfaction with the content ant pace of the program, and I asked for my money back at this time. The company responded by providing me with a contract signed by *** ******* that said if I could not earn the amount of the course within one year, the company would complete refund. I did not access the website in the second half of the year because I had already watched all of their videos multiple times, and the content was out of date and too elementary to be of any value. I tried to log in several times after the initial six months, and my log in no longer worked. I assumed that this was retaliation by the company for my request. Their help desk is non existent. On several occasions during the first six months I tried to get help and it would be days later before they responded if at all. Their coaching is a waste of time. I had two coaches during the period, and 50% of the thirty minute period was just small talk. I disagree that the calls ever lasted beyond thirty minutes. I have collected less than $200.00 in sales in trying seven days per week. The contract signed by *** ******* on 04/18/2013 said I would get my money refunded if I had not collected $200.00 in sales after one year. I have met all of their requirements by a factor of at least 10 times. I have learned a lot outside of PMI since then, and their courses are too elementary. The do teach you how to wastefully spend money, but not how to make money. I have documentation showing every sale I made during the year. I will be happy to provide it. I have assumed that they are not going to honor their contract with me, so I am taking a position of equally shared pain. The four steps I am currently planning are: 1. File a complaint with the Better Business Bureau. 2. Make a You Tube Video titled "Professional Marketing International does not honor its contract" 3.File a complaint in small claims court in Tarrant County, Texas to see if I can get a judgement against them. 4. Re-request from my credit card company to reverse the initial transaction. of ********* Final Business Response /* (4000, 9, 2014/04/18) */ Thank you for allowing me to respond to Mr. ****** complaint. The ******' purchased services from PMI on February 22, 2013. These services included thirty (30) interactive training sessions with twelve (12) one-on-one training sessions. Contrary to his allegations, at the time of purchase PMI did not give Mr. ****** a guarantee that PMI would give him his money if he did not make his money back. PMI gave Mr. ****** a Warranty, that if he participated in all of the training and was not satisfied after a year, PMI would give him his money back. Mr. ****** states he completed everything in order to receive his money back. The warranty requires the customers to complete at least 80% of their training. Looking at his account, he only completed 39% of his training. He was given access to 5 learning plans. Of those here's how much he got done in terms of watching the lessons and completing the study guides. Lesson Plan 1 - 93% Complete Lesson Plan 2 - 57% Complete Lesson Plan 3 - 9% Complete Lesson Plan 4 - 21% Complete Lesson Plan 5 - 19% Complete Total = 39% Complete Yes, Mr. ****** attended the one-on-one training sessions, but he left a majority of the assignments from those training incomplete. This is like attending class and not doing the homework. There is little chance for retention or success. Mr. ****** paid ********* for the services. PMI spent considerable amount of time providing access and services to him. I can see, Mr. ****** made some effort in attending the training sessions and building his landing pages. However, without doing his assignments he had little chance to succeed. For this reason, I am willing to offer Mr. ****** a refund of ********** This will allow PMI to recoup the expense it paid for the services, and provide some consideration back to Mr. ******. Mr. ****** may either contact me directly or through the BBB to accept this offer. Thank you, **** Final Consumer Response /* (2000, 11, 2014/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I disagree about the content of the materials. Their online courses do not record correctly when I finished a session. It recorded as incomplete. My logon also would not work for the 2nd half of the course. I tried to contact the help desk, but they ignored me. However, I will accept the offer of a ********* refund. I have hundreds of hours of effort in their courses and suggestions, and I maintain that I more than satisfied the requirements of the course.

4/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The representative gave me directions to follow on the website, then when completed, they told me to do more and more before I can even get started with the program. There is lack of communication now than when I first signed up. I was mislead information when I started the program.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I have not been using the program for a couple of months and have been charged continuous for the past months. They do not send emails or any helpful information to help my progression anymore. I am being charged when I am not even using the program and like a refund. I feel like I have been mislead and do not want to continue of being charged for the remainder of the amount due.

Business Response: Initial Business Response /* (1000, 5, 2014/03/10) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. ****'s complaint. In June 2013, Mr. **** purchased twenty (20) one-on-one sessions from PMI. At the time of purchase, Mr. **** financed his training, agreeing to pay PMI $499.00, and to make monthly payments for the remainder of his balance. Immediately after purchasing the service from PMI, PMI scheduled the first training session for June 21, 2013. A session, Mr. **** attended. PMI attempted to schedule other trainings for Mr. ****, but he did not respond. On August 12, 2013, he spoke with ****** ****, one of PMI's trainers. **** took the opportunity to conduct a training session during this call. Mr. **** was to call PMI back, but never did. Mr. **** never paid anything after his initial payment. What I propose, is PMI will cancel his remaining obligations releasing him from any unpaid amounts. Thank you, **** Initial Consumer Rebuttal /* (2000, 7, 2014/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) It meets my standard reply, thank you. Final Consumer Response /* (2562, 13, 2014/03/26) */ After the agreement of stopping the payment, they have charge me this month. Final Business Response /* (1000, 19, 2014/04/03) */ As far as I can tell, PMI has not charged Mr. **** any additional amounts. PMI has not attempted to collect a debt since my last correspondence. I have also requested Duvera, a company who buy's PMI's bad debt to cease all collections as well. Thank you, ****

4/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I recieved a high pressure call. promised me 1 on 1 to create pop up ads for big profits and more. Empty promises is what I received. no call backs. I had purchased a book over the phone on 3-11-13 Social Media by ****** ********* I received a call from PMI on April 13-13 which they stated was ****** ******** and stated they had a special course that they would walk you through each step so you could be up and running right away. He implied that I could be making thousands of dollars a month very quickly. They asked me how much available credit I had available on my credit cards. He placed me on hold several times saying he was trying to get me into a special training class if he could find an opening. Finally he came back and told me for 6345.00 he could get me into a mentoring class 1 on 1 with a personal instructor. I asked several question about the way it worked. His response was that I'm not supposed to tell you this; but everybody that I have recruited was successful, that I brought on. He said that if you didn't like the program I could get a complete refund within 3-5 days, They also promised 10 completely finished landing pages, Six months of hosting the web pages and other items which I have no idea what they are because when I asked my Coach, he informed me that I need to concentrate on the courses online and when I finish, then they will go ahead and set up the landing pages etc.. I went through the course quickly as the first session was how to set up a business, which I have set up Corporations before. I was more confused after going through the first course as it had no info on how and where to go to set up a business. I had an unsettling feeling in my gut about this program, so I called to cancel within the 3 days. I was told to try it for 60 days and at that time, if I wasn't happy with the course I could cancel for a full refund. I went on to the next lesson; it has no context on how to do anything and just kind of touches on the topics before moving on to the next step. I talked to my coach for maybe 5 minutes as he was no help as I asked him about how to set up landing pages etc. He informed me to skip to the last course and don't worry about the courses in the middle which I thought was odd. So I did. I was more confused than ever, again they just introduce topics but don't explain anything. It's kind of like a rat in a maze; they lead you in a circle but never give any answers or solutions. By the time most people realize what happened the cancellation has expired. My husband had a weird feeling about this being a scam so he googled it. After looking he found all kind of complaints and then went to the BBB and there were 100's of complaints. The next morning April 29th I received a call from Bank of America fraud dept. and asked me about the charge. I was told that this was the 2nd call she took that morning about the same company PMI. This case then proceeded to the fraud dept. I believed and still believe this is a fraud case as the company misled me to believe this was associated with ****** ******** and promised me all the tools I needed to make money. Also I never received anything that was promised to me. I don't know how the company can charge me for something I never received even when I asked.

Desired Settlement: This is the Cost per item that I was promised that I never received; 10 Landing Pages $1890.00 30 interactive lessons $1845.00 which I had 1. My coach called earlier than the appt. was, I missed his call but I had called back and left a message. 6 month hosting fees for landing pages $180.00 which I had no landing pages Ad2Action Create Landing Pages) $995.00 My Ebiz Social Media Blitz $995.00 I don't even know what this is. Pmi internet toolbar $395.00 I don't know what this is either I never received any of these things listed. I was charged for these items but the company wouldn't supply the info and tools which they stated that I paid for. If that's not fraud I don't know what is. I thought I could only be charged for services and/or product I received. I received an introduction letter from the company. Which also included a piece of paper stating, I could start creating landing pages, which my coach told me I needed to go through the course first. More importantly they were supposed to create 10 landing pages for me and show me how to do it. Also I had noticed on PMI's paperwork that was sent to me that I had completed 85% of the course which isn't true as I completed the intro on How to start a business LLC, S corp ect. The first lesson and skipped to the last as I was told by my coach. BA reversed the charges back on my cc on July 12th. I received a call after this from BA stating this wasn't a fraud case but rather a dispute. I proceeded with the dispute. I called several times to get updates as to where we were with the case. On November 7th I received the news from BA. I believe I was wrongly charged as I never received product. I called PMI to try to work this out and the gal I talked to said there was nothing they could do. Since then I have called several times and I just get the run around. I can't even get the products I paid for from them. How can I be charged for something when I never received it even when I asked for it. At this point I just want to be done with this company and put this whole bad experience behind me. I hope you can help me. Even when my cc company bank of America called them with me on the phone they were always in a meeting. I can't believe companies can get away with. This company is a fraud and should be shut down. Thank you for your time.

Business Response: Initial Business Response /* (1000, 5, 2014/01/16) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Ms. *******'s complaint. PMI's records indicate Ms. ******* entered into a contract for services on April 13, 2013. Specifically, Ms. ******* contracted for ten (10) one-on-one training sessions, thirty (30) interactive lessons, six (6) months of free hosting, and unlimited access to PMI's product library. I have conducted a careful review of Ms. *******'s account since receiving her complaint. In her complaint, Ms. ******* alleges she attempted to cancel within the rescission period. PMI gives each client seven (7) business days to cancel their transaction. Contrary to her allegations, Ms. ******* did not contact PMI within this period to cancel her contract. Rather, on May 13, 2013, Ms. ******* attempted to obtain her purchase price via a charge back with Bank of America. As standard practice, most banks, including Bank of America will suspend the funds while it conducts an internal investigation and allow companies to respond to the request for charge back. After allowing PMI to respond to the investigation, Bank of America reversed the suspension and awarded the funds back to PMI. Furthermore, Ms. ******* claims the sales representative told her that "she could be making thousands of dollars a month very quickly." I have listened to the sales call, and verified that the sales rep did not make any such statement and did not make any inference of any earnings. In fact the sales rep specifically told Ms. ******* PMI's services were "not a business in a box a get rich quick scheme anything like that you know education on both of our ends it's going to take us some time and it's going to take us some effort I mean we're not going to get rich overnight you know what I mean" Of which, Ms. ******* stated she understood. Later in the call the sales representative reiterated this by stating "We've been running businesses for you know over 10 years and there's nothing out there...there's not get rich quick scheme I mean it takes money to make money and we totally know that and time and effort you know so that's the other big part of it you gotta put the time and the effort into it if you don't you aren't going to get anything out of it" Looking at Ms. *******'s notes she did not put in the effort required. After attending the first introductory training sessions, Ms. ******* failed to attend the next two sessions scheduled. In fact on the 22nd of April, 2013, and May 1, 2013, PMI made several calls to Ms. ******* to attend the training sessions set for those dates, but Ms. ******* did not take PMI's calls. In short, she stood them up, not even showing the courtesy of canceling the appointments. Reviewing this cae, i find very little truth behind Ms. *******'s accusations. If anything it indicates a case of buyer's remorse nothing more. PMI desires the satisfaction of all its customers. Since it is evident Ms. ******* is unsatisfied, the company is willing to settle this matter with a ********* refund. I believe this is more than adequate given the fact Ms. ******* has done little to nothing with the services she purchased from PMI, and has made material misrepresentations to your office regarding her experience with PMI. As always I am free to further discuss. Initial Consumer Rebuttal /* (2000, 7, 2014/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will except only because I feel I have no choice. I did go through their little bogus online course and found it to be a joke and filled with nothing of use. If the company really wanted to teach people how to create ads and ad banners, ect. They actually would offer the tools and the one on ones with employees that know what their talking about. I was charged for a service I never received. When the instructor told me to jump to the last course in the program I knew something was up. In the end I feel I was taken. Thank you BBB for helping me to resolve this matter to the best of your ability. Final Consumer Response /* (3000, 12, 2014/03/11) */ The company agreed on a settlement. I haven't seen a credit or heard from them. What can I or should I do? Thank you in advanced. ****** Final Business Response /* (4000, 14, 2014/03/13) */ ******, I will immediately have accounting process the refund. I was just waiting to hear back from you. Thanks, ****

3/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Failure to deliver goods or services. Will not refund my money. Coaching program is a fraud. Enrolled October 7th, 2013. Coach lost me an additional $420 claiming he was an expert in online marketing, which is he not. Got 6 out 10 coaching sessions provided. No landing pages as promised, got 50 interactive sessions most of which are outdated in educational value or did little to deliver value. I made a total of $26.00 in return on my investment. No value for my investment provided beyond 6 phone calls. Then PMI fraudulently ued my personal information and submitted that to various telemarketing companies, which harrassed me for a month, around 10-35 calls per day disrupting my career and personal life. They rrefused to refund my money. I also got legal advice. Mastercard did send half my money back which was good ($2300 USD), but i want the rest back now that i know this is fraud what PMI was and the kind of business pratice they were doing. Contact ****** ***** at Mastercard for all the dispute details XXX-XXX-XXXX. ****** has been very good at disputing this and has all the nessecary paperwork i submitted to him. This is a legitimate claim, PMI is a fraud, i want the rest of my money back. Everything in my complaint is accurate and true, Thank-you.

Desired Settlement: 4600 USD all of my money. BMO Mastercard refunded $2300 USD so far. I want another $2300 USD refunded to my account for a total of 4600 USD. Contact *** ***** at BMO Mastercard at: XXX-XXX-XXXX his direct line.

Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. **********'s complaint. On October 7, 2013, Mr. ********** purchased ten (10) one-on-one training sessions, access to PMI's online tutorials and training materials. Between October 9th and December 11, 2013, Mr. ********** attended nine (9) of the ten (10) purchased training sessions. Mr. ********** noted a lot of personal tragedy going on in his life including his pending divorce. At the time of purchase, PMI provided Mr. ********** a seven (7) business day right to cancel. Mr. ********** did not cancel within this period. Rather, he used the services. In stead of using his right to cancel, Mr. ********** has initiated a chargeback on his credit card. Contrary to his allegations the $2,700.00 returned to his account is still contested. While this amount remains contested, we are unable to offer a refund of any amount. Once the chargeback process is resolved, we will respond with more information. Thanks, **** Initial Consumer Rebuttal /* (3000, 7, 2014/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is a scam outright, personal circumstances are a excuse to rip someone off, and i won't be giving any of my money back EVER. 2,400 USD was returned. It's my money period, not yous. Once the charge back is resolved is stays exactly as it is. Did PMI lose anything? no, instead they got a free $2300 USD. Posting someone's personal divorce to this to drag into this case is outrageous, shows PMI is trying to manipulate and con someone even further. Final Consumer Response /* (3000, 8, 2014/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Furthermore, BBB should do a search on Bing, Facebook or Google. See the responses?..Unreal, where theres smoke theres fire, and PMI's reputation is a joke. I can't believe how many complaints there is. Does the Attorney General know of PMI scam activities? He should. It's a scam and thats pretty much end of discussion. PMI's realestate coaching? there's another scam. People have lost thousands of dollars to your scams Mr.****. And then throw in a dig about my marriage is pretty low, what can you expect though, you got no legs to stand on. Now you got my response...now i want the rest of my money back too...even if the Attorney General has to step in...ALL OF IT! EVERY SINGLE PENNY ****!

2/27/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: These people use extremely high-pressure tactics, appealing to the hopes & dreams of innocents, convincing us that we must BUY NOW to secure a future! I echo EVERY ONE of other writers' comments! And isn't it funny how PMI/Dean Graziosi had an "A" rating when I bought into this program, but now they're called Wasatch Summit, with no rating! BEWARE companies that keep changing names! I suspected this company from the get-go, but could find insufficient information at the time to warrant my concerns - I HAVE LEARNED TO TRUST MY INSTINCT SINCE THEN! What a bunch of cons! I can honestly say I was intrigued enuf with the free seminar to purchase the 3-day workshop, where the speaker seemed very knowledgeable and very encouraging in that ANYONE can buy/sell real estate for profit. That was $1997 I do not begrudge having spent - and they even covered travel expense! WOW, talk about getting on your good side! Yes, I "bought in" for $40K for the "Diamond Pkg" - they play your emotions to the max! After all, they said, many people pay MUCH MORE for college yet never do anything with it! This would be different - "If not real estate now, what when?" I'd always been interested in buying real estate for investment & these folks made it look simple, if not easy. What a scam! I came home with a set of training DVDs & got right on it - I was READY to make my fortune! But once I got away from the intense training, where NO ONE can even begin to think due to info overload, I realized what I'd done - we were also told why we should NOT give in to "buyer's remorse". I called my "trainer" and said I wanted to downgrade to a "Platinum Pkg" for $25K ($15K had been to fly someone out to work with me for 3 days). He'd never had that request, but checked into it & said I'd get the refund. I have all the details, but would have to look them up - long story short: after a GREAT DEAL OF AGGRAVATION & STRESS!!! (msgs not answered or returned, promises not kept, etc) I finally got my refund a month later. I was content at that point and got involved in the DVDs & lessons. Just as I got momentum, I rec'd another call from PMI with the offer to sign up for MORE training with the Inner Circle - $11K. After 3hrs on the phone, I finally agreed, convinced that I would be getting something even more valuable. After reviewing the material, I felt I'd been scammed, spoke to my credit card company to get their "take" on it, & ultimately sent a certified letter within the alloted time to cancel the upgrade. Guess what? Another call wondering WHY I didn't want the plan! I said NO repeatedly - NO! - and when the price kept coming down (to $7K), I made the mistake of saying "You make it hard to say no." That of course gave them leverage to KEEP my money. After all, I "don't know the right questions to ask, they do!" As suspected, all but a few of the "more than 30" lessons were duplicates of what I already had on DVDs, "PropTrend on steroids" was nothing more than a toolbar with freebie applications I could have bookmarked myself (and done a better job), the hotline was a joke ("talk to your coach" - and apparently free thru the DG website), and as others have said, the coaching calls were little more than a "Hi, how are you?" (I did not finish them). Ultimately, I became completely discouraged as a result of the interaction I had with PMI, and getting any "business" done with them is aggravating and stressful, at best. The program was billed as win-win "wholesaling" when I bought into it (YES, a year ago! I've been HOPING something would prove worthwhile). That was how we were supposed to make money, but just 6mos later, the strategy was "buy and hold". And wholesaling would NEVER EVER have worked in my area as they assured me it would - but I "have the wrong mindset" & insufficient motivation! I've NO desire to CON people to line MY pockets! I'm "disabled", so you can imagine what I had to do to even fund this pie-in-sky scam to begin with. Unfortunately, I met MANY others in similar situations when I went to the Buying Summit - these people are nothing short of VULTURES and need to be STOPPED!

Desired Settlement: I want a refund of $13K of the $32K I "invested" - $19K should more than cover any costs incurred. These people must learn to NOT prey on the hopes & dreams of those who have struggled so hard just to survive. "Buyer beware" should NOT apply to the slick maneuvers of these con-artists! and others like them. Following is an itemization of what I supposedly paid for and why I feel I should not have to pay for a particular item. Platinum Pkg (paid $25K) -PropTrend software & 1yr free access (It was worthless to me, I've NOT used it! Their "tech" people could NOT even answer a simple question. Much of this is available FREE online! I'll even return the CD!) -Four on-demand training videos (I've not even watched them-probably duplicate info anyway) -Edge Buying Summit (funny, this is FREE to DG members, except for trans/hotel - they want you to SPEND even more!) -"Boots on Ground" training, 3days -Real Estate Investor Series DVDs -Financing Options DVDs -Mentor support hotline, unlimited for 6mos (never used) Inner Circle (paid $7K) -30 Interactive on-demand lessons (mostly duplicate info I paid for in Platinum Pkg) -12 Strategy sessions (used 7 - mostly "keep doing the lessons") -Unlimited advisory line (called MAYBE 6 times - I was told "talk to your coach" on 2 occasions) -Phone seminars (duplicate info & worth little) -FSBO home bargains (worthless to me, cancelled after 6mos with MUCH AGGRAVATION! just to do so) -PMI real estate toolbar (worthless) -Investor pipeline (worthless) I was going to list what I felt was a VERY fair price for each item used, but they'd probably come back with something different. Suffice it to say that I had trouble even reaching $19K, which was being very generous on my part.

Business Response: Initial Business Response /* (1000, 9, 2014/01/03) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Ms. ***'s complaint. As a preliminary matter allow me to clarify Ms. ***'s comment about the name Wasatch Summit, LLC. All of Wasatch Summit's business is conducted under Professional Marketing International its licensed dba. The BBB has long known the companies are the same, and its use is in no way intended to confuse or misdirect customers. In fact, I would surmise in her dealings with PMI, Ms. *** never heard the name PMI. Ms. *** attended a free 90 minute presentation about real estate conducted by Insider's Financial in September 2012. Insider's Financial is not owned by PMI, and thus I will not address anything other than Ms. ***'s PMI purchase. Rather, PMI offers additional one-on-one training services to Insider's Financials clients. On October 16, 2012, Ms. ***, purchased thirty (30) interactive webinar training sessions, and twelve (12) live one-on-one telephone training sessions from PMI. These sessions and source materials relate to real estate investing. Between October 18, 2012, and April 30, 2013, Ms. *** attended six (6) of these training sessions. In actuality 11 sessions were scheduled for Ms. *** to attend during this time period, however, Ms. *** failed to attend the session. This means, the session was scheduled, and Ms. *** did not notify PMI that she was not going to attend. The trainer made attempts each of these missed dates to contact Ms. *** but she did not take his call. Now, 18 months after her purchase, she wants to cancel. PMI has attempted in every way to provide Ms. *** the services requested. Her total purchase price with PMI equaled $10,994.00. PMI lost time and money in providing the services it did provide. I believe a $5,000.00 refund is more than adequate in this situation. If Ms. ***, agrees to this amount, PMI will send her a release, which upon PMI's receipt it will issue the refund. Final Consumer Response /* (2000, 11, 2014/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate Mr ************ responding to my complaint, which was at least partially misdirected. In reviewing my documentation, I realize that he is correct: the free 90-minute presentation on real estate and subsequent purchases, including that of $39,502 on 9-16-12, was through Insider's Financial. However, the purchase I made on XX-XX-XX from PMI is listed on my credit card as "Inner Circle" with phone number 877/XXX-XXXX. This very same number is listed for Insider's Financial Customer Service, and every time I have attempted to reach them, I was connected to PMI personnel. Additionally, all training materials obtained through Insider's Financial contain PMI's copyright information - so one can see the confusion! My overall experience with PMI has been frustrating, manipulative and disrespectful. And unfortunately, Mr ************'s attempt to malign my character only lends credibility to this view. Although the number of training sessions I attended may vary somewhat from what Mr ************ states, the fact is that I NEVER missed a scheduled meeting, whereas the trainer failed to call on two occasions and was often 10+ minutes late the rest of the time, effectively reducing my 30-minute timeslot to whatever remained due to his tardiness. While I cannot prove that the trainer did not try to call, I CAN state that there was absolutely nothing wrong with my phone on either of those days. And if Mr ************ would like copies of the emails I sent in response to these missed sessions (11-28-12 and 3-11-13), I would be happy to provide them. So the fault here lies with PMI, not with me. Further, I'd like to point out that I was never "scheduled" for 11 sessions, nor did I fail to inform the trainer if something came up and I was unable to make our appt. Again, I would be happy to provide Mr ************ with copies of emails, ALL sent several days in advance, to reschedule meetings originally set for 1-8-13, 2-21-13 and 4-29-13. And prior to being "talked into" purchasing this program, I stipulated that I be allowed to schedule training sessions on a session-by-session basis, because my disability can often vary greatly from one day or week to another. So once again, any shortcoming here was not mine. And finally, Mr ************'s claim that I am requesting a cancellation 18 months after purchase is also false. Do the math! From the date of my purchase on 10-16-12 to the date of his response on 1-3-14, not quite 15 months had passed. In fact, I began this process with the BBB on 9-5-13, not quite 11 months after purchase, which of course is not within Mr ************'s control, nor mine. I'd also like to question how "PMI has attempted in every way to provide ... the services requested." No one has ever bothered to follow up with issues I might have had, nor adequately responded to my questions or concerns. That said, I will now accept Mr ************'s offer for a $5000 refund, with the understanding that this settlement ONLY applies to my PMI/Inner Circle purchase dated 10-16-12, and that any release I sign will document this fact. I'd also like to request that Mr ************ forward the remainder of my complaint to the appropriate individual at Insider's Financial, as he has apparently done before. As (he) indicates in a BBB complaint filed on 9-12-13, "PMI provides customer support for Insider's Financial," which is a "strategic partner." As such, it seems that PMI is the only way to reach them, yet my previous attempts were effectively dismissed. A little courteous conversation goes a long way with me, of which I have been repeatedly denied. I am willing to wait a reasonable amount of time for contact. Thank you.

2/12/2014 Problems with Product/Service | Read Complaint Details
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Complaint: *** ******** and ******* gave a hard sale that promised success plus if not happy could get a refund.They made it out that this was a no brainier. 12/07/2013 *** ******** XXX XXXXXXX of PMI gave me a scenario of 6-9 months being debt free, as an Affiliate Marketer, and work the system for 10 hours a week, that i wouldn't have to sell and could be on automatic pilot, the charge would be $4,205.00 and would include everything however as i got more information there were other costs, like the website, web hosting and other internet items that would be needed.Also i became confused who i was working with, the names were changing, it first started with ******* ********* then ******* XXX XXX XXXX another pressure salesman. as time went on i made an internet search of this company and found many complaints such as i had about the company where many were saying this is a scam.i purchased this system via my master card, there was another charge of a few hundred dollars on the card as well that i want refunded.

Desired Settlement: There are two charges on my card totaling almost $4500 that i want refunded, can't see my self working with a company that has so many complaints against it, plus with all the company names that are located at the same address it is crazy making to know who is who.

Business Response: Initial Business Response /* (1000, 5, 2014/01/24) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for responding to Mr. ******'s complaint. I have had a chance to review the telephone conversations between Mr. ****** and the sales representatives. I disagree that either *** or ******* used "sales pressure" to complete the sale. Reviewing the call, I believe *** attempted to clarify that there is effort and education necessary to make money on the Internet. I do see where Mr. ****** and *** might not have been on the same page in this regard. While I do not believe it was intentional, I would like to lean on the side of caution and PMI will issue Mr. ****** a full refund. Mr. ****** may contact me if he has any questions. Thanks, ****

2/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On 01/25/2012, I was sold an E-Commerce business opportunity in the form of a website from Professional Marketing International. *** ******** or Mr ********(XXX) XXX-XXXX or (XXX) XXX-XXXX Ext **** and claimed they were the marketing for PMI. They ask how much money I made at this present time.I was unemployed and just making enough earnings to get by. The salesman asked me what my yearly income was before I was unemployed. They ran my credit and asked how much money I had. (This was to figure out how much they could feasibly charge me.)On this day I had to make my mind quickly because the price would go up if I didnt buy that day.He then asked how much yearly income I needed to live comfortably. I stated that I need to make 72,000.00 per year.There were 3 offers. Aggressive,moderate,conservative. All meaning the more money I spent the faster I would make money. So I chose the aggressive approach after the salesman explained to me how I would start making enough money to achieve my financial goals and profit within 6 months of coaching, with 1 hour a week of coaching for 12 weeks and 7-10 hours per week doing assignments.I was told I would make money quickly.During the sales call, he also stated to me that my monthly payments on my credit cards would only cost me 1% of $15,145.00 per month and that I would make enough money per month to cover all my costs. I dont remember signing a credit card authorization form or any kind of contract for their services.They also said their expenses could be deducted as an Education Expense.I was not provided w/1098-T form.To receive deductions based on education expenses, the educational institutions must supply each student with a 1098-T form.They didnt do this because they arent a legitimate educational institution.After PMI charged my credit card for $15,145.00, they sent me the educational software program over the internet to download and begin my work. I did not receive the 2 day coaching class as stated on the contract because I would have to fly to Utah at my own expense. That was not mentioned during the sales pitch. The 30 INT APH e-Commerce PLAT Int Less w/12 Strategy was not received either. This was PMIs statement to me sent by email upon downloading the software. To help you stay on track as you launch your internet business, over the next two months you will have a series of strategy sessions with your consultant on the Internet Success Team. These strategy sessions coincide with specific lessons and will give you additional support along the way.*** ********* Conference Team Consultant for the coaching department of PMI began coaching me by phone on 2-2-2012, only to say you need to watch the videos and do your assignments. If you have any questions, please feel free to call our coaching dept. So once a week, for 10 weeks my coach would spend approximately half an hour with me by phone just to ask me if I had any questions from the prior assignments that he gave me to do. Then he would assign more videos to watch on the PMI Education Center. These lessons were very time consuming for a beginner that never knew anything about building a website. I would get confused on these lessons and continually call the PMI coaching office. I treated this program as a full time job because I had to spend at least 8-10 hr days to figure out step per step on how to make money in a short period of time like they told me I would. As the time went on, I would get stuck on some of these programs and have to call the coaching team to get answers. I would follow their directive and then call back again for the same problems and another coach would tell me a total opposite way of doing the same thing. I replied that they should have a coaching meeting with their staff to teach their students the same way of doing things so I dont have to waste my time on correcting their misleading mistakes. A lot of these education videos didnt make sense but the coach would just tell me to press on and not worry about it. They seemed like they didnt care if I succeeded or not. What frustrated me about PMI is that they never would take the time to get into the back of my website and review what I was doing and check for errors. As the time went on with my education, I asked a few of the coaches if they had their own websites and they replied that they did but never would tell me how much money they made. I assumed that they didnt make enough money due to the fact that they were employed by PMI.I know that Professional Marketing International (PMI) did not live up to my expectations due to the fact that I did not make money from their programs, coaching, or their company. This company sold guarantees over the phone and none of them happened.Along with this company and several other companies that followed, caused me financial ruin and destroyed my credit because they guaranteed I would make the money in such a short period of time to cover all my expenses. Product_Or_Service: PMI-WAM Fast Cash Commission - Platinum Order_Number: XXXXXX

Desired Settlement: DesiredSettlementID: Refund I am requesting a full refund of $15,145.00 along with all the fees that I had to maintain in credit card transactions to keep my monthly interest fee to 0% in the amount of $605.80.

Business Response: Initial Business Response /* (1000, 5, 2014/01/20) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Ms. ********** complaint. Ms. ******* purchased additional training on internet marketing almost two (2) years ago. Her purchase included ten (10) one-on-one training sessions, programing, and unlimited access to PMI's advisory lines and customer support. Looking at Ms. ********** account it appears PMI fulfilled on all of its training sessions, programing, and access. PMI does not guarantee a return in investment but is quite clear there are risks associated with the purchase. It is unfortunate, Ms. ******* has not succeeded with her internet marketing. It is clear, however, PMI provided the services requested. In an attempt to resolve Ms. ******** PMI believes a compromise may be reached. There are a few items in Ms. ********** purchase which she has not utilized. Furthermore, PMI does not want any of its students to have a bad experience. For this purpose, PMI is willing to offer Ms. ******* a ************* ***** refund, or ********** If Ms. ******* will accept this offer, I will ensure she receives her refund. Thank you, **** Initial Consumer Rebuttal /* (2000, 7, 2014/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept this offer of ********** I truly believe that PMI does over charge for their services and they should consider taking another look at their cost to build a business for new clients.

1/23/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I was pressured into a online course with this company for a website. Professional marketing international I paid for a course thru this company and felt like I was taken advantage of the cost of the online course with interest was $3,287.34 it is a course for self-taught marketing on the web for a website. I did call when I needed help or had questions about the course, every time I called I got someone different, If I wanted my own coach for the course that would cost extra, so I would like a refund from PMI. I did some research on PMI and do see several complaints out of the web on them.

Desired Settlement: Very simple I want my money back.

Business Response: Initial Business Response /* (1000, 5, 2014/01/20) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. *****'s complaint. Looking at his account, it looks as if Mr. ***** has not done anything on his account since the date of his purchase. He has not utilized any of the training sessions, accessed any of the accounts, or used any of the products. It does not appear PMI prevented Mr. ***** from accessing any of this data and training. Notwithstanding, PMI is willing to resolve this case by offering Mr. ***** a full refund. If he agrees, we will immediately start the process of investigating his amount of payment and making the refund. Thank you, **** Initial Consumer Rebuttal /* (2000, 7, 2014/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I gladly accept the refund offer from PMI.Thanks a lot.

12/18/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Deceptive practice to include continuous and persistent marketing of real estate and tax tutoring program to elderly financially strapped couple. Account#XXXXXX - On March 2013 we paid $999.00 to purchase a program on the belief that money would be made to help with retirement. On April 2013 we paid $137.15 monthly installment while being told that we needed "tutor" to assist with maximizing the program. On April 2013 we were still unable to log in and understand or use the program so a refund was requested. We were advised by company that I must pay $200.00 to cancel the program. We have tried unsuccessfully numerous times to contact the company for refund. The company states that I attended twelve (12)one-on-one sessions and that is untrue. I was able to log in on the site but was unable to understand or complete any of the lessons or the sessions. The complexity of the lessons were way above my level of understanding. I feel this is very unfair and deceptive as we are senior citizens living on a fixed income and now we are struggling to pay off a credit card balance that is well above our means.

Desired Settlement: We would like to receive a refund of the program charge, monthly installation fee and the cancellation fee that was charged to our credit card as we are unable to afford these expenses on our fixed income. We were persuaded to purchase a program on the belief that it would help us to make money to supplement our income so that we could afford our bills. We are now saddled with an additional expense on top of all our other expenses. As senior citizens, living on a fixed income I feel we were targeted because of our need for additional income for living. We never used the program because we could never understand the program therefore it served us no purpose. We should be given a refund because we did not do any of the lessons or the sessions. Since we never actually got a chance to put the program to use we could not make any income from it yet it is costing us monthly.

Business Response: Initial Business Response /* (1000, 5, 2013/11/05) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. ******'s complaint. PMI's records indicate on March 1, 2013, Mr. ****** purchased twenty (20) e-commerce training sessions with one (1) one-on-one training session. On March 1, 2013, Mr. ****** received access On March 5, 2013, your client attended the twelve (12) one-on-one sessions. These sessions were at least thirty (30) minutes or longer. At the time of purchase Mr. ****** paid $1,199.00. He was giving seven (7) business days to cancel his contract if he so desired. Mr. ******, however, did not cancel within the allowed period. Rather almost two months after his purchase he called in to cancel. At that time, the company agreed to cancel his remaining financial obligations. Mr. ****** agreed. At this point PMI believes its obligations to Mr. ****** are fulfilled. Let me know if you have any questions. Initial Consumer Rebuttal /* (3000, 13, 2013/11/26) */ I ****** ****** read P.M.I. response to my claim .I and they send that same letter to Pre-Paid Legal Service Inc.months ago before I informed the B.B.B. and I have a copy.My wife and I never did attended training sessions or lessons as they (P.M.I.)stated that part of their letter is not true. 11/26/2013 They should give us some of our money back. Final Business Response /* (4000, 15, 2013/12/02) */ Thank you again for allowing me to respond to Mr. ******'s complaint. As he is aware, PMI made special arrangements and forgave his purchase in lieu of additional consideration. In agreeing to PMI eliminating any additional obligation, Mr. ****** agreed to settle his concerns with PMI. Now, he attempts to go back on his agreement to resolve this case by again requesting a refund. PMI is willing to provide Mr. ****** ******* to resolve this case. If he declines this offer, PMI is willing to arbitrate this matter with the BBB arbitration. Thank you, ****

12/16/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Convinced to buy the product using "other people's money" that would pay for itself. Everything they taught goes directly against google policy. On 6/12/2013 I was contacted by PMI. They asked my financial situation and goals and promised to be able to help me build an online business using "other people's money" to start up. They said as long as I could make enough off the business to cover the minimum payment it wouldn't cost me anything. I bought the program for $4600. I was then given 10 "coaching" sessions with ***** **** of PMI/Ebiz. He taught me how to post ads (at a cost to me) and "create" a website through an outfit called "ad2action." All I did was hemorrhage money for 2 months. In the meantime an outfit called Tax Sentury contacted me claiming to be with PMI that convinced me to pay $995 for them to set up an LLC. That was paid on 07/18/2013. Since then I found out that everything they have done and showed me how to do is in direct contrast to what google policies recommend. That can be referenced here: https://support.google.com/webmasters/answer/66361 I was told I'd be making money on google by affiliate marketing - and everything I've been shown or taught is in complete contradiction to what this google guideline says. In fact - it says google will take action against such sites. I called to register my complaint on 9/16/2013. At this point I have not made any money above what I am paying for ads, and am losing a good amount paying for the ads. I was told a "quality control person" would call me within 48 hours. A man named **** called me 3 days later and said I couldn't get a refund but they guarantee me to make my money back and a new "coach" would call me within 2 days. I never heard from them and have called back three times now. The first time I was told I must deal with ******** and should leave him a voice mail. I've left him 2 voice mail messages since and am concerned that I may not hear back. I feel as though I have been scammed.

Desired Settlement: I would be happy with a refund of the course cost ($4600) and the difference in what a local Attorney would charge to set up an LLC vs the $995 I was charged. ********* and ******** charge $250 for LLC - $125 of which is the Georgia filing fee. I can document the cost of ads to me(hundreds of dollars), but a simple refund of $5345 is what I feel is fair. I do see that the company has already settled with the State of Indiana for the same issues.

Business Response: Initial Business Response /* (1000, 5, 2013/10/08) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond to Mr. ******'s complaint. PMI's records indicate Mr. ****** purchased fifty (50) interactive lessons, with ten (10) one-on-one live training sessions conducted over the telephone on June 5, 2013. Between June 6 and July 30, 2013, Mr. ****** attended all of the sessions. Each session lasted almost an hour in duration. In his complaint, Mr. ****** alleges the information taught in the training session was useless because it contradicted strategies taught by Google. His take on Google advertising is his own misunderstanding. PMI agrees with what Google teaches. Google does not like simple landing pages that direct to affiliate offers which is why PMI tells clients not to promote them in Google. Rather, PMI informs clients to promote on Facebook and other search engines that do not have the same policies as Google. Mr. ****** talks like our program is about how to make money with Google which couldn't be farther from the truth. PMI's training is about smartly advertizing on the Internet and PMI doesn't encourage people to promote offers on Google unless they read Google's policies and change their landing pages to meet their guidelines. Lastly, Mr. ******'s contention that no one has contacted him after his conversation with Mr. ******** about a refund. PMI's records indicate ****** ***** made multiple attempts to reach him and gave him his direct line on the 19th. In short, Mr. ****** has benefited from the bargain in this situation. He attended all live training sessions, and was provided good quality material. Only, to resolve this complaint, does PMI offer $1,000.00. Thank you, **** Initial Consumer Rebuttal /* (3000, 7, 2013/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) With all due respect, none of the sessions lasted longer than 30 minutes, and much of that time was spent logging into and out of joinme.com - further, the logging out of joinme.com was necessary when going through bing/yahoo to "learn" how to apply what they were teaching me because bing/yahoo would close down my accounts as they monitor whether joinme.com is used while visiting their site. I spent over $350 on ads in Bing at the direction of my coach. At no point was there any opportunity to even get close to returning what was being spent. The coaching sessions, while very pleasant, were basically spent taking direct instruction from the coach - and I have email exchanges with him showing this as well - having me make a website that looks unique via a domain (which I had to buy) but actually just serves as a pass through to a product sale from a different vendor. He also directed me to run pop-up ads that cost money which were also a pass through to another product site. In essence I feel as though the coaching sessions were set up to complete as quickly as possible so that they could move on to the next target. As far as the contention that a ****** **** reached out multiple times - I will be happy to provide my phone records showing 1 missed call from their number with no voicemail. The only other contacts were voicemail messages I left with their "quality control" department. I had one conversation and received 1 return voicemail from that department also stating that a ****** had reached out multiple times and left me information. Again with all due respect, this is simply not true. I would expect that he may have tried to call me once and documented it in their system stating that he left me a message, but I never received a message from a ******* Based on the number and nature of complaints I would also expect PMI has come up with a system or practice to deal with people wanting a refund due to the program not living up to what was sold. I also have the settlement that PMI made with the state of Indiana with PMI being represented by ******* ** ************ which ended up costing PMI more than just the refunds - also legal expenses paid to the state of Indiana consumer protection fund and office of General counsel $14,000 on top of the refunds. I am simply asking for a reasonable refund. The information was misrepresented to me, and if PMI is not willing to make me happy as a consumer I will turn to my legal representation. I have kept all docs and emails and phone records and can prepare whatever my attorney would need for a case. I will also notify the Georgia Governor's Office of Consumer Protection so they may be aware and take any appropriate action they deem necessary.I was hoping to resolve this directly with PMI but that did not result in any possible resolution. Now, I am hoping to resolve this through the BBB and not have to waste more time and money (mine and theirs) in a legal battle when the fact of the matter is I was sold on a product and idea that has not turned out to be anything close to what was represented. What I am proposing is that PMI, as well as Safegauard (a company that represented themselves as being a part of the PMI team and recommended to me by my coach)do the right thing and refund me the requested amount of $5345 which I feel is fair. I was charged $4600 for the program - once again strongly encouraged to pay with a credit card - pitched to me as using other people's money to do this, and $995 to set up an LLC. There was then a further attempt to be hard sell me on using Tax Sentry (once again representing themselves as part of the PMI team) as a tax preparing rep. They wanted thousands more dollars as well as a hefty monthly fee to be my tax preparer/adviser. I believe any reasonable person would see that had I paid this it is very likely another predatory attempt would follow. I later learned a local attorney could set up the LLC for $250 including state filing fees. I am not asking for the interest incurred from the credit card use I was encouraged to do, nor am I asking to be reimbursed for the costs of running these "ads" - which together is significant. If PMI can't do what I feel any reasonable person would see as the right thing and honor my request then I will direct my attorney to recoup all of my costs as well as his expenses incurred to do so. I do not intend this as a threat in any manner, only a summary of my position and why I feel this way. Let us please resolve this here and both move on with our respective lives. Sincerely, ***** ****** Final Consumer Response /* (4200, 11, 2013/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello ****, With all due respect, I am not asking for more than I put into the program. Are you saying that Safeguard/Tax Sentry is not part of your organization? I was definitely led to believe that they were when convinced to pay $995 to set up an LLC. In fact I asked ***** **** - the coach assigned to me if they were legit and he stated yes. In no way am I trying to harm PMI or recover any more than I am out, and I understand you're position that I utilized the live calls and online information. The problem is the entire operation continued to cost me significant money over and above what was paid to PMI and Safeguard (acting as part of PMI). If that is a different organization you should direct them to not represent that they are part of PMI. All of the live sessions were basically work being done for me, and zero content addition to the websites I was linking ads to. It was simply not sustainable or reasonable to expect to ever see positive cash flow. Not to mention the recommended partners were going to start charging monthly fees after a certain period of time. I want to be fair as well, and appreciate your frankness. If you can respond to the Safeguard piece it would be much appreciated and we can decide at that point if we can agree on a resolution. Please remember I was directed by the coach to spend the monies on the ads, domain names, and networks that produced a significant negative cash flow for the entire time. I will look forward to your reply. Best, ***** ****** Final Business Response /* (2600, 29, 2013/12/09) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Thank you for allowing me to respond. I did not see where Mr. ****** had accepted our offer. As he has, I have notified accounting and they will initiate the *** refund process today. It can take a week or so for PMI to issue a check. In any case, Mr. ****** should have his refund by the 20th of December. Thank you, ****

10/21/2013 Delivery Issues
9/12/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: ADVERSTISEMENT SUGGESTED EDUCATION WOULD BE PROVIDED BY SCOTT YANCEY. HOW TO BUY AND SELL WITH NO MONEY DOWN LURED IN WITH MISREPRESENTATION The advertisement suggested you attend a 4 hour meeting for FREE, and they would teach you how to buy properties with none of your own money down. I attended this FREE seminar on 4/27/2013 at the Embassy Suites in Las Vegas, NV. They never give you the info at this meeting as promised in the infomercial, but advise you to sign up for a $2000.00 seminar and guaranteed you would receive all the info you will need. You were pressured to sign up immediately to get this "Bargain" and no time to research. They are very convincing, needless to say, so I signed up for it, attended it on May 3,4 & 5, 2013 and there was no sign of any of this education coming from ***** ******* just his poster. COMPLETE FRAUD. A 3 day seminar, 8 hours per day, I basically learned they want you to have your own credit cards to take money off of, Cash out your IRA, Bonds, Savings, 401K, etc.. ask friends for money all to go and attend another seminar "BOOT CAMP" that is originally $80,000.00 but you will get the deal of a lifetime if you sign up today for $40,000.00! If I had 40K I wouldn't have been in the seminar. They promised at the first FREE meeting they would teach us how to buy properties without our own money, that of course never happened. The only thing they offer is a company called Insiders Cash, that for ONE YEAR you can call and see if you qualify to borrow hard money loan for 3 days to buy and sell and then repay them their money back with over a $5000.00 transaction fee, but you have to prove you have a seller and buyer to close within 3 days before they loan you any money. I feel this is all such a scam. PMI uses the names of people I felt were credible such as ***** & *** ****** to hide behind to lure in people who are interested but have no money for investing. This is a big SCAM. At the FREE meeting they convince you that paying this $2000.00 for the seminar is all you will need to learn how to invest in homes, buy and sell properties without any money down and directly from banks. Not only did this not happen, but during the 3 days all they did was push this boot camp "Boots on the Ground". Basically making everyone feel that the $2000.00 we each just spent to get all the great education was a waste of money. UNBELIEVEABLE! Later, after I had time to research this SCAM, I discover the entire BOOT CAMP they are selling has nothing to do with any one particular company. It's a cluster of multiple scams that are pieced together to take your money. NONE OF IT WORKS HAND IN HAND. PMI, INSIDERS CASH, BOOTS ON THE GROUND, THE EDGE EVENTS, PROPERTY DIRECT, these are apparently all the SO CALLED resources they make available to you, but later to find out, they're available to anyone at anytime for little to no money. I have wanted to file a complaint to try and get my money back ever since I got out of the class, but did not know where to go. After further research to see what other people that complained did, I see they came here and got results and their money back. Please, HELP ME! I am requesting a full refund of the $2000.00 which I have the receipt and I will go away. If I do not receive my refund I WILL NOT HESITATE TO CONTACT LOCAL MEDIA to assist and get the word out what a fraud and SCAM PMI, ***** ****** and other company's affiliated in the advertisement are and have them look in to these company's much deeper exposing them to the world.

Desired Settlement: Full Refund $2000.00 for the cost of the FRAUDULENT SEMINAR on May 3-5, 2013 @ Embassy Suites, Las Vegas, NV.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/26) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com To whom it may concern, Professional Marketing International does not have any record of Ms. ****** as a client. Doing some digging, it appears she did attend a live training event hosted by Insider's Financial, a strategic partner's of PMI. PMI provides customer support for Insider's Financial, and assists in some registrations for their events. I am not sure why the confusion as to who Ms. ****** purchased from since PMI's name is not listed on the marketing material or contracts she signed. Nevertheless, PMI has reached out to Insider's Financial regarding Ms. ******. Insider's Financial does not find any wrong doing or "fraud" as Ms. ****** alleges. Rather, it appears with full and fair disclosure Ms. ****** decided to purchase access to their three (3) day training. Insider's Financial has informed me they want Ms. ****** satisfied so they are issuing a refund of $1,997.00 which equals the amount she paid. Although, PMI is not involved in the transaction it is glad to be of assistance to resolve Ms. ******'s complaint. Thanks ****

8/30/2013 Problems with Product/Service | Read Complaint Details
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Complaint: PMI, and Dean Grazios's Foreclosure Real Estate educational products were sold to me under false pretenses, false advertising, and false methods. When the PMI, and Dean Graziosi's representatives came to Minnesota and sold their products and promises to us they actually distorted the meaning of "misrepresentation", "misdirection", and "fraud". This was a very expensive lesson to all that attended and spent their good money. But, I for one can not continues to take it from these whores who call them selves a honest american business. Nothing I have received from them has had any value at all. I want my money back, and I would like these people shut down. I was among a couple hundred, or so individuals in the audience who were thrilled with what they were promised. And, sadly I am aware of quite a few others who were taken for quite a bit more money than I was. Some of whom are now in much worse shape financially than I.

Desired Settlement: I received cd's, and workbooks from the company which are of very little use and value. I have told them that I would return these items when my money is returned. Since May of 2013 I have been attempting to get my money returned,and have them respond. They have not been willing to return my funds in full. As a matter of fact they have only allowed $8010.00 of the $12,991.00 which they took from me and my family. This is unacceptable.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/13) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com To Whom It May Concern, Thank you for allowing me to respond to Mr. *******'s complaint. I can attest that Neither Mr. Graziosi nor PMI mislead Mr. ******* as he contends. In fact, PMI has been in constant contact with Mr. ******* to resolve his concerns. On April 18, 2013, Mr. ******* contracted with PMI for eight (8) one-on-one training sessions, plus access to an additional ten (10) live training sessions and thirty (30) prerecorded training sessions. Between April and May, 2013, Mr. ******* attended four (4) of these sessions. Shortly after the last session he attended, he began to complain and requested a refund. Purchasers are given seven (7) business days from the date of purchase to cancel their transaction. Mr. ******* did not cancel, but utilized our services causing PMI to incur hard costs. While not having done anything incorrect, PMI has reached out to Mr. ******* and he has agreed to a refund of $10,000.00 to settle this matter. PMI sent Mr. ******* a release, which he must sign and return. Once received, PMI will issue a refund. Refunds generally take thirty (30) days, but hopefully this will not take that long. Thank you, ****

8/23/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I cannot continue to pay for a service I don't use! I am upset to find out this is a fraud situation. I am really upset and feel like I have been taken advantage of for nearly 1 year now. I purchased Anthony Morrisons training program and they promised to mail a contract, but they didn't mail anything... They just have this online signature nonsense, and that's suppose to be the contract, that's very deceptive on their part. I cannot continue to pay for a service I have never used and don't intend to use. I would like to have this removed if at all possible. I feel like this is a scam and this company needs to stop!

Desired Settlement: I would like to have all of my money refunded to me if possible, I have suffered enough and struggled enough.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/07) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com To Whom it may Concern, Thank you for allowing me to respond to Ms. *****'s complaint. PMI's records do show in September 2011, almost two years ago, Ms. ***** purchased internet related training. In nearly two years, although available, Ms. ***** has not called in to customer support or accessed her training since September 29, 2011. Ms. ***** was provided an online written contract at the beginning of her purchase. She had an opportunity to review the terms of that agreement, and cancel within 7 business days of her purchase. Ms. *****, however, did not cancel within her rescission period. PMI financed Ms. *****'s purchase. Consequently, PMI gave access to services without Ms. ***** fully paying, but allowed her to make installment payments over time. To date, Ms. ***** owes PMI $1,600.00. I could understand if she had attempted to use the services and had some issues. However, this is clearly not the case. PMI desires foremost to satisfy its customers. For this reason, it is willing to cancel any of Ms. *****' additional obligations and consider this matter closed. This cancellation will eliminate the unpaid amount referenced above. Thank you, ****

8/9/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: My husband and I attended a seminar and were ripped off. The material is outdated and it's really just a huge marketing scam. I am writing about a issue I have with a large company in your state. The lead guy is Mr. Dean Graziosi the Real Estate Guru. He has several different companies, but my issue is mainly with PMI or Professional Marketing International. The business is located at 3049 North Executive Parkway in Lehi, UT. I have called them to request a refund for products I ordered that were far less than promised. I got no response from them other than a email asking when to contact me that was never followed up on. These people are honestly very slick and do everything possible to use your desire to do better in life to take advantage of you. Now I realize we are all responsible for our purchases, but this is such a scam that you get caught up in it and do not really understand what they are doing to you until you look back. They literally encourage you to open additional credit cards and max them out, use 401K, whatever it takes. The problem is the products are outdated, incomplete and no where near what you need to get started in Real Estate investing or what is promised. I spent approximately $40,000 because I was so anxious to accomplish what they told me I could. It was a never ending sales pitch for one thing after another. All hype. When I really look back at all I purchased I clearly see that I purchased the same material over and over just repackaged with new hype, but the same old outdated, incomplete material. I bought a tax lien course and 2 tax liens all a bust. I spend $1,997 for a 3 day seminar that was nothing but a sales pitch and no educational content like they promised. At that seminar they sold me a platinum package for $24,997 and then when completely confused they had their best salesman call me and sell me coaching for $16,991. I sent a complaint letter as well as many calls all with no response. I truly feel these scammers should be shut down. There are a lot of people out there that want to do better and are willing to invest their hard earned money for something worth while. Problem is this crap is useless. So now I have spent all my savings and have done all I can, but the education is so basic and the coaching so lame (basically just a call from a coach asking you "what's up" and telling you to study the course. For $17,000 that is ridiculous). Please advise me of how I can go about getting a refund from this company. I am so furious as I read about all the other people that got ripped off by this scam artist. We all need your support to hold these thieves accountable. Sincerely, ***** ****** **** ***** ******** Blvd. Naples, FL XXXXX XXX-XXX-XXXX ********@rocketmail.com

Desired Settlement: I will gladly send back all manuals and CD's. I am requesting a refund of half of what I paid ($22,491.00) and this doesn't even include the cost of the bad tax liens ($7,000) and the bad LLC advise ($500.00). I am being very generous as this material is useless and the coaching was a joke. I never used the Vegas trips I was sold (2 trips). They actually get you to Vegas and then put the hard sell on to buy houses managed by them. I have friends that went and said it was a big con. I will pursue this to the end and will post this complaint everywhere I can until everyone knows what a con man this so called Real Estate Guru is. ***** ****** Naples, FL

Business Response: Business' Initial Response /* (1000, 5, 2013/07/19) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Ms. ******, Thank you for the opportunity to respond to your complaint. PMI strives to serve all of its customers so it is disconcerting to hear your allegations of failed service. Looking at your account it appears in June 2012, you purchased ten (10) one-on-one training sessions, access to over thirty (30) training videos, and hundreds of articles and strategies. Ms. ******'s purchase price was $16,991.00. Since Purchasing, PMI fulfilled all ten (10) training sessions. Of which, Ms. ****** failed to attend on three occasions, but PMI reached out to her and made sure she received all ten. Contrary to her allegations, the training materials are constantly updated with relevant and material. PMI spends hundreds of thousands of dollars a year ensuring it provides the best resources available. I disagree, with her assessment that the product is "useless crap." Students accessing the materials are consistently having success, which is a greatly attributed to their individual effort and the value of the material. The training sessions are not social calls, but working meetings where items are discussed, homework followed up with, and new strategies explained. Furthermore, the our database shows, PMI coaches and customer support for a majority of the time was promptly responsive to Ms. ******'s requests. Her latest requests had nothing to do with the services offered but were emails demanding a refund, eight months after her purchase. I completely disagree with her assessment about PMI being a scam artist. The company is responsive and provides good service. Apparently, Ms. ****** is not satisfied, which is extremely unfortunate. Even though PMI provided the services purchased, it wants to compromise with Ms. ******. To do so, it is willing to provide a refund of $8,000.00. This almost equates to a 50% refund of all the monies PMI collected. If Ms. ****** will accept this offer, PMI will send her a simple release to sign and return to my office. Once I receive the signed release PMI will issue her refund. Thank you, **** Consumer's Final Response /* (2610, 19, 2013/08/01) */ CLT.cf.rtf Business' Final Response /* (2600, 18, 2013/08/01) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com Ms. ******, Customer support has attempted to reach you for the last week or so. From my understanding you have spoken to ****** about getting your refund. As stated in my earlier correspondence, the refund will be issued upon our receipt of your signed release. If you agree to our partial refund of $8,000.00 from PMI. Please sign the release and return and we will issue your refund. Thank you, ****

8/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Services and products rendered were not as described during solicitation phone call/sales pitch/scam. After purchasing a package from Dean Graziosi/Insider Financial (March 2113 and being told - when I specificallly asked "are there going to be more product/services pitched to purcahse - and **** said NO"). I received a phone call, on 4/26/13 with some inquiring questions such as my financial situation (credit, lines of credit, own or rent, etc.) and what my plans were with regards to real estate investing. We talked about what aspect of real estate investing appealed to me/worked for me, etc. Being a single mom was not a secret, nor were my interests in rehabbing and acquiring rental property. I HAVE NEVER BEEN INTERESTED IN 'BIRD DOGGING' OR 'ASSIGNMENT OF CONTRACT'. I was then told I had to "apply" to be part of the elite 'Inner Circle'. I was envisioning working with a team of investors - not working for a company, but still working with others. He was clear when he said, "these are the investors that Dean works with; these are the investors you see in the promotional materiail and success stories". A call was set for 4/27/13 where I recapped the same conversation as the day before. Apparently I fit the profile when they asked me to pay $14,994 for their services (this is on top of $22K that I had already spent). An electronic check was processed and posted to my account on 4/30/13. I was told I would have 8 1:1 coaching sessions with a mentor, I would be "writing deals next week", I would be offered some "invaluable tools" and "training", etc. They would show me "how to find great properties and what to look for". I was still very excited from just attending a 3 day workshop - where Dean Graziosi Insiders Financial took me for $20,000. The mentor calls started, they were nothing more than 'how are you doing? can I help you with anything?' I received no special insight, tips, tricks, trades or leads from the coaching. Absolutely nothing but 'check in' phone calls. I only received 7, not 8, and they never lasted more than 12-17 minutes. The training modules on their website were the exact same training videos that I had already purchased at the 3 day workshop. The same 'on demand' videos and the same 'DVD' videos - give or take a slide or two. Nothing new was offered. The focus was solely on assignment of contract and bird dogging. I did not learn anything about flips/rehab or rentals. I struggled to buy in to the ideas because they did not seem ethical to me - and I'm also a licensed real estate agent. Sounded like a lot of manipulation; and again, I wasn't out to take someone's home super cheap just so I could make $20K assigning the contract to someone else. I realize I should have been wary of the red flags, but I do honestly know there is money to be made in real estate. I was expecting to learn how to identify good properties/investments over money pits. Things to avoid, lessons learned, wisdom. I only learned how to put up bandit signs and offer to scam others out of their homes. That is not for me and I was clear about that when I was 'interviewed' for this opportunity.

Desired Settlement: I am seeking a $12,500 refund for the following reasons - The training modules were duplication and/or redundant to the DVD's and on demand courses I had already purhcased for $20,000. I was told I would receive 8 x 30 minute 1:1 mentor/coaching phone calls. I received 7 and none of which lasted more than 12-17 minutes. My mentor/coach offered nothing that I wasn't already getting from the modules and on-line classroom. It was only for accountability purposes and not value added. I was told I would be "writing offers by next week", I never wrote 1 single offer. I was told I would get Prop Trend (Software) training "next week" but that never happened. When I asked about it she said, "oh, remind me next week" and then when she (*****) finally had to make time for it she asks "Did you do the tutorial? What questions do you have?" (URGH!) The classroom modules focused solely on bird dogging, assignment of contract, forclosures, marketing such as illegal ghost ads (for a licensed real estate agent - which I am and everyone has known that), bandit signs (which are essentially scamming homeowners). I expressed my concern and moral/ethical questioning and the answer/support was always the same "you aren't doing anything wrong". I was having to spend more money on business cards, LLC, website creation, phone line, etc. The same 'business set up' that I had already done as a real estate agent. I wasn't purchasing training on how to set up my business. Lastly, when red flags were going off, I couldn't find 1 single recent success story. Everything was posted from August 2011. I started spending time on Dean Graziosi's website and the same thing. There were no other active followers or investors. All stories and posts looked/appeared to be stagged. I couldn't find fellow investors and never worked with any as I had been lead to believe; I would be working with other 'Inner Circle' investors. The only product worthy was Investor Pipeline Software, and that could be purchased direct. Please refund my $12,500. Thank You.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/06) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com To Whom It May Concern, We have reached out to Ms. ****** directly to resolve her concerns. We have mutually agreed to provide a refund of $6,000.00. This amount is a reduction of costs based on the services which she is dissatisfied with. A release to facilitate this refund was sent to Ms. ****** yesterday. As soon as PMI receives her signed release, it will process her refund. If she has any further questions she can contact me. Thank you, **** Consumer's Final Response /* (2000, 7, 2013/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) The staff I have worked with have been professional, understanding and worked with me to resolve my concerns and frustrations.

7/24/2013 Problems with Product/Service
7/17/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company made my husband and I all kinds of promises and reassurances but did not deliver the services we were promised. We feel sick about it... June 4, **** ******* called us under the guise of trying to find a "select few" people to work with to make them the next "success story" for marketing purposes. I am unemployed, my husband is currently laid off, and our savings account is dwindling fast. We told this to **** and his response, I am paraphrasing, but it went something like this: "we will not let you fail. If you work hard and follow the coaching, you can start making deals in a short amount of time and we will be with you every step of the way". We then asked about a buyers list. He said "don't worry, we will provide the buyers list". We were scared, but also excited by the chance to achieve financial freedom and **** seemed so trustworthy that we agreed to sign up for the program. About 10 minutes later we received a call from **** ***** from Wealth Information Network. **** took our debit card number to make a down payment of $599 with an additional $3046.00 financed at 18% (total amount $4097.34). He then told us that we would receive a call from a coach to get us started. The next day, we received a call from *** with PMI. When we asked *** if he was our coach he said no, his only responsibility was to direct us to the website for the training modules and inform us of the hours of operation to reach support. The website is a self paced video training module. My husband and I were very excited to get started and highly motivated. We immediately started the training sessions and completed them in 4 days (finished on Monday, June 10). We then called **** ***** to find out the next step, **** didn't answer, so we left a voice mail. (Long story short, from June 10 until June 19 we left **** 5 voice mails in total and never received a call back. It wasn't until June 20 that we were able to make contact with ****. When asked why he disappeared and never returned our calls he said that he was in Arizona coaching a little league baseball team). That same day we received a call from PMI telling us to expect a call on Thursday (June 13) from an adviser. The call came from a person with a company called ********** He said he was not a tax attorney, but would help us with tax advice and set up an LLC for the price of $1200. My husband told him no thanks. After this call, my husband called **** to see what is going on. Why are we getting calls from people asking for more money, but we are not getting any coaching to help us start making deals? Again, **** didn't answer his phone and never returned our call. We then called PMI and talked with *** to see who is our coach and why aren't we receiving what we were promised. *** replied that we don't have an assigned coach, only the online video training modules and access to advisors "coaches" if we have questions. We informed him that we had completed the training courses and asked what was the next step. He then asked "did you generate your buyers list?". Shocked, we told *** that we were told by **** that we would be provided with a buyers list. *** replied that they won't give us a list. I explained to *** that he needs to listen to the conversations we had with **** and **** so he could realize what we were sold. He said he could not do that, but customer service could, so he transferred us to customer service. A nice young girl answered, but was obviously not equipped to help us. She put us on hold several times and finally transferred us to someone who could help. That transfer ended with a voice mail machine, I left a message and never received a call back. June 18 we received a call from a nice, sympathetic woman with PMI. We explained our situation and she told us we need to call a company called Income Solutions Incorporated at X-XXX-XXX-XXXX. This number would lead us back to **** ***** and **** ******** Apparently, this is the same company with two different names. Since this time we have spoken with **** ****** but have only been made more unkept promises.

Desired Settlement: We would like a full refund of the money we have paid and for the contract to be dissolved.

Business Response: Initial Business Response /* (1000, 5, 2013/06/27) */ Contact Name and Title: **** ************ Contact Phone: XXX-XXX-XXXX Contact Email: *************@pmidirect.com To whom it may concern, Thank you for the opportunity to address Ms. *********'s concerns. Ms. *********'s complaint arises out of a solicitation for services. PMI, however, did not solicit Ms. ********* Rather, as she correctly refers in her complaint, she received a solicitation from Wealth Information Network. PMI is not Wealth Information Network and it does not have any ownership in that company. PMI's sole relationship with Wealth Information Network, is PMI provides fulfillment training services to individuals who purchase from Wealth Information Network. The representations complained about were against Mr. **** ******* and Mr. **** ****** Neither Mr. Gardner nor Mr. ***** work with PMI. Consequently, Ms. *********'s complaint is really against Wealth Information Network. Because it did not make the solicitations, PMI does not know if Ms. *********'s allegations are true or accurate. PMI will reach out to Wealth Information Network and request a refund for Ms. ********* but it has no control to force such an action. In short, this complaint is really against Wealth Information Network, and not PMI. Thank you, **** Initial Consumer Rebuttal /* (3000, 7, 2013/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) PMI and Wealth Information Network are obviously working together in a partnership to acquire new customers. I do not accept PMI´s assertion that they have no responsibility in this matter. Final Consumer Response /* (4200, 11, 2013/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see... Wealth Information Network sells the services, then PMI provides the service. Fine... until the consumer does not receive the services they are sold. Then the consumer calls PMI and is told "you need to complain to Wealth Information Network since they sold you the services". Then the consumer calls Wealth Information Network and if they are lucky enough to have their call answered or returned they are told "no problem, I will call PMI and have them deliver the services". Then PMI still does not deliver the services... Then the consumer asks for their money back from PMI, only to be told once again, "you need to ask Wealth Information Network". I think this is a shameful business practice and I am sure that most consumers would agree. Consumers are not tennis balls to be hit back and forth! I will file a complaint with Wealth Information Network if necessary, but I still do not accept the assertion that PMI is in no way responsible. They are accepting new clients from Wealth Information Network; therefore, the two companies are connected and both share responsibility for delivering the services promised to the clients. Final Business Response /* (4000, 17, 2013/07/08) */ *******, I spoke to Wealth Information Network on Friday, and they have agreed to provide a refund of the $599.00 paid. As I do not have access to their accounts, please let me know if you do not receive the refund in the next thirty days. You may reach me at my email address *************@pmidirect.com. Thank you, ****

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