This business is not BBB accredited.

The Build-A-Bear Workshop

Additional Locations

Phone: (801) 293-1222 Fax: (866) 370-5665 View Additional Phone Numbers Fashion Place Mall Ste 222, Salt Lake City, UT 84107

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for The Build-A-Bear Workshop. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for The Build-A-Bear Workshop.

Additional Information

BBB file opened: February 21, 2002 Business started: 12/01/1997 Business started locally: 12/01/1997 Business incorporated 01/25/2001 in UT
Type of Entity


Business Management
Ms. Maxine Clark, CEO Ms. Tammy Duske, Manager Ms. Tina Kloke, CFO
Contact Information
Principal: Ms. Maxine Clark, CEO
Customer Contact: Ms. Tammy Duske, Manager
Business Category

Toys - Retail

Alternate Business Names
Products & Services

This company lets consumers create or build their own animal, specifically bears.

Additional Locations


    Fashion Place Mall Ste 222

    Salt Lake City, UT 84107 (801) 293-1222


    The Gateway 25 S Rio Grande St

    Salt Lake City, UT 84101 (801) 456-0275


    University Mall 575 E University Pkwy

    Orem, UT 84097 (801) 426-0966


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on The Build-A-Bear Workshop
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)