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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ogden Auto Towing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ogden Auto Towing, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ogden Auto Towing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 03, 1993 Business started: 01/01/1939 Business started locally: 01/01/1939 Business incorporated: 06/28/2013 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Enforcement
210 N 1950 W, Salt Lake City UT 84134
Phone Number: (801) 297-2600

4501 South 2700 West, Salt Lake City UT 84119
Phone Number: (801) 965-4000

Type of Entity


Business Management
Mr. Thomas Baur, Owner
Contact Information
Principal: Mr. Thomas Baur, Owner
Business Category

Towing - Automotive Boat Transporting Trailer Storage Trailers - Transporting Trucking - Heavy Hauling Auto Body Repair & Painting Auto Body Repair & Painting Auto Repair & Service

Alternate Business Names
Ogden Auto Body, Inc.

Additional Locations

  • 2050 Wall Ave

    Ogden, UT 84401 (801) 399-1163 (801) 621-4383


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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Additional Phone Numbers

  • (801) 399-1163(Phone)

Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

7/31/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Charged me excessively, cash only (despite state mandate) no receipt, damaged car, stole items from car Ogden auto towing impounded my car. It was only in impound for 2 days, but they charged me $375. I was told I could only pay cash. The state impound laws require impound lots to accept credit and debit cards. Furthermore, I was told they could not make change for my cash. I was not provided a receipt. On my vehicle impound receipt, one of the items listed as being found in the car was a Rigid 18v impact driver. This item was not in the vehicle upon pickup. Estimated cost of replacement is $199 plus tax. On my vehicle impound receipt, the only noted damage was a dent to the front fender and dent on the trunk lid. Upon pickup of the vehicle, I found that the tail light lens was smashed out and a trim piece was missing from the drivers side. Estimated repair cost is $400 plus tax. I have contacted the owner several times and he has ignored any and all of my requests.

Desired Settlement: I am seeking replacement for my power tool, and repair of my vehicle, in the form of cash reimbursement or physical replacement and repair. I also am seeking a receipt for my charges.

Business Response: Business' Initial Response /* (1000, 9, 2013/07/15) */ We resolved this issue, made things right with the customer, paid him back money in cash. We are now on good terms, and got the situation to end happily for both ends. *** **** owner of Ogden Auto Body was the one who dealt with the situation. Thank you. Business' Final Response /* (-10, 14, 2013/08/01) */ In regard to the above mentioned complaint, we did resolve the matter with Mr. ****** and compensated him for the loss of his impact driver and broken taillight lens. We are attaching a copy of the check written and cashed by Mr. ****** for documentation the complaint has been resolved. Thank you. ***** *****, Controller Ogden Auto Body, Inc. (XXX) XXX-XXXX ********