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BBB Accredited Business since

Bullfrog International, L.C.

Additional Locations

Phone: (801) 565-8111 Fax: (801) 565-8333 View Additional Phone Numbers 668 W 14600 S, Bluffdale, UT 84065 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Bullfrog Spas manufactures premium portable hot tubs with the patented JetPak Therapy System. JetPaks are a proprietary feature of Bullfrog Spas. This patented plumbing technology allows Bullfrog Spa owners to customize their hot tub with modular jetted spa seats to fit their hydrotherapy needs and change them at any time as needs or preferences change.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bullfrog International, L.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bullfrog International, L.C. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Bullfrog International, L.C.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: August 26, 2002 Business started: 06/07/1996 Business started locally: 06/07/1996 Business incorporated 06/07/1996 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jayden Kemp, Marketing Director Mr. David J. Ludlow, President Mr. Jake Ricks, Marketing Coordinator Mr. Alan Robins, VP of Operations
Contact Information
Customer Contact: Mr. Jake Ricks, Marketing Coordinator
Business Category

Spas & Hot Tubs - Rental - Wholesale, Manufacturing Spas & Hot Tubs - Service & Repair Manufacturers & Producers Plumbing Fixtures, Parts, Supplies - Retail Spas & Hot Tubs - Dealers Spas & Hot Tubs - Supplies & Parts

Products & Services

Bullfrog International, L.C. sells the following brand(s): Bullfrog Spas, JetPaks, STIL

Bullfrog International, L.C. offers the following product(s): Hot Tubs, Spas

Refund and Exchange Policy
Refunds and exchanges explained under warranty policy for specific hot tub models. This information can be found here:
Alternate Business Names
Bullfrog Spas Bullfrog Spas Factory Outlet Bullfrog Spas Factory Store
Products & Services

This company is manufacturers and wholesalers of portable spas and hot tubs and retailer of portable spas.

Customer Review Rating plus BBB Rating Summary

Bullfrog International, L.C. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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