BBB Business Review

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This business is not BBB accredited.

Additional Locations

Phone: (800) 409-4518 Fax: (435) 575-0331 View Additional Phone Numbers 1678 Redstone Center Dr Ste 210, Park City, UT 84098 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 22
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

1 Customer Review on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 24, 2001 Business started: 01/01/1996 Business started locally: 01/01/1996 Business incorporated 07/03/2000 in UT
Type of Entity


Business Management
Mr. William Kenney, Manager Customer Service Mr. John Bresee, Vice-President Sam Bruni, Manager Mr. Jeff Carter, COO Ms. Katie Gold, Company Contact Mr. Jim Holland, CEO Spencer Marr, GHO Manager – Sales Mr. Chris Purkey, Vice President (Customer Service) Mr. Dustin Robertson, Marketing Director Rob Wykoff, Manager
Contact Information
Principal: Mr. William Kenney, Manager Customer Service
Customer Contact: Spencer Marr, GHO Manager – Sales
Business Category

Ski Equipment - Retail Bicycle - Dealers

Alternate Business Names
Competitive The Backcountry Store, Inc.

Customer Review Rating plus BBB Rating Summary has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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