This business is not BBB accredited.Additional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Backcountry.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 34 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||34|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. William Kenney, Manager Customer Service Mr. John Bresee, Vice-President Sam Bruni, Manager Mr. Jeff Carter, COO Ms. Katie Gold, Company Contact Mr. Jim Holland, CEO Spencer Marr, GHO Manager – Sales Mr. Chris Purkey, Vice President (Customer Service) Mr. Dustin Robertson, Marketing Director Rob Wykoff, Manager
Ski Equipment - Retail Bicycle - Dealers
Alternate Business NamesCompetitive Cyclist.com Dogfunk.com SteepandCheap.com The Backcountry Store, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview