Pinnacle Security, LLC

Find out more about Pinnacle Security, LLC:

BBB Accreditation BBB Rating Business Contact and Profile Business Management Additional Locations and Phone Numbers Customer Complaint History

Government Actions Advertising Review Industry Tips BBB Copyright and Reporting Policy Feedback

BBB Accreditation

BBB Rating for Pinnacle Security, LLC

Based on BBB files, Pinnacle Security, LLC has a BBB Rating of F on a scale from A+ to F.

• 936 complaints filed against business
• Government action(s) against business.

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Business Management

Additional company management personnel include:

Mr. James Bandley - Lead Customer Svc Sup
Jessica Kirkham
Travis Coleman - Excalation Specialist

Pinnacle Security (a Utah company) and Devcon Security are owned by Golden Gate Capital. Separate BBB Reliability Reports are available for Devcon Security at www.bbb.org.

Additional Locations and Phone Numbers

Customer Complaint History for Pinnacle Security, LLC

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 936 complaints about Pinnacle Security, LLC in the last 36 months, our standard reporting period. Of the total of 936 complaints closed in 36 months, 562 were closed in the last year.

Government Actions

On October 27, 2009 the Illinois Attorney General's Office announced a lawsuit against Pinnacle Security LLC ("Pinnacle") for allegedly selling home security products and services using deceptive sales tactics. The lawsuit charges Pinnacle Security with violating the Illinois Consumer Fraud and Deceptive Business Practices Act and asks the court to order the company to pay civil penalties of $50,000, an additional $50,000 penalty for each violation committed with the intent to defraud, an additional $10,000 penalty for each violation committed against a senior citizen 65 years of age or older, and the costs associated with the investigation and prosecution of the lawsuit. This case is currently pending.

The Illinois Attorney General's Press Release on this matter can be found through the following hyperlink: http://www.illinoisattorneygeneral.gov/pressroom/2009_10/20091027.html

On May 13, 2008 the Electrical and Elevator Board of the State of Oregon ("Board") issued a Final Order on Default against Pinnacle Security LLC ("Respondent"). The Order indicates that the Respondent's CCB licensure expired in February 2008 and the Respondent operated after that time without an electrical contractor's license or a restricted energy contractor's license. The Respondent is alleged to have: a) installed electrical control panels and keypads into an existing electrical home security system, b) made electrical installations without a contractors license, c) made electrical installations without valid electrical permits, and d) allowed unlicensed individuals to make electrical installations in Oregon which are violations under Oregon law. The Respondent was assessed a civil penalty of $9,000.

On July 7, 2008 the California Bureau of Security and Investigative Services issued a fine and citation against Pinnacle Security CA Inc for unprofessional conduct.

On August 20, 2008 the California Bureau of Security and Investigative Services issued a fine and citation against Pinnacle Security CA Inc for unlawful sale of equipment/supplies/services, making untrue and/or misleading statements and failure to include name, address, telephone and license numbers in the agreement.

On March 2, 2009 the Utah Division of Occupational and Professional Licensing issued a citation against Pinnacle Security for hiring an employee as an unlicensed security system agent. The company was assessed a fine and ordered to cease and desist from such practices.

On August 25, 2009 the Utah Division of Consumer Protection issued an Administrative Citation against Pinnacle Security Group LLC, Pinnacle Security Holdings LLC and John R. Barlow, Jared Chappell, Kelly Walker and Steve Zolman ("Respondents"). The Respondents are alleged to have violated the Utah Consumer Sales Practices Act by: a) knowingly or intentionally indicating that the supplier has a sponsorship, approval, or affiliation the supplier does not have; b) knowingly or intentionally indicating that the subject of a consumer transaction is available to the consumer for a reason that does not exist; c) soliciting sale(s) without clearly, affirmatively, and expressly revealing at the time the seller initially contacts the consumer or prospective consumer, and before making any other statements or asking any questions, except for a greeting: the name of the seller, the name or trade name of the company, corporation or partnership the seller represents, and stating in general terms the nature of the consumer commodities the seller wishes to show or demonstrate; d) knowingly or intentionally indicating that a consumer transaction involves or does not involve a warranty, a disclaimer of warranties particular to warranty term, or other rights, remedies, or obligations; e) altering documents or representing that authorizations have been given when they have not, using deceptive tactics and making untrue statements in order to secure the sale of merchandise to consumers; and f) knowingly or intentionally indicating that a replacement or repair is needed, if it was not. The allegations pose a potential maximum fine of $60,000. This case is currently pending.

Advertising Review

BBB has no information regarding advertising review at this time.

Industry Tips

Burglar Alarms

When considering a burglar alarm it is important to remember that there is no such thing as a completely burglar-proof alarm system. No national standards specify required levels of performance, and the best protective device cannot compensate for a lack of basic common sense.

Through ways, such as the appearance of your house, you can deter burglars. If you decide on an alarm system, check with the Better Business Bureau for a reliability report on the company, ask friends and neighbors for references and always comparison shop.

BBB Tips:
1. Some companies will offer a "free" alarm system. While the equipment and installation may be free (make sure this is in writing), there is a monthly monitoring fee. When you compare costs, make sure you compare all the costs.

2. Find out about local building codes and regulations regarding burglar alarms (including costs for false alarms).

3. Check out the company that will be monitoring your system. Ask if it is the same company you are signing a contract with. If not, make sure you obtain the name, address and phone number of this company.

4. Consider advantages and disadvantages of each system and decide which will be best for your particular situation.
a. Does the company call you first before notifying the police?
b. Does the company call the police first?
c. Does the company have a security patrol car that will check out the alarm and if necessary call the police?
d. How soon after the alarm sounds will you be notified?
e. What happens if the alarm company is unable to reach you when the alarm is sounding? Is the alarm reset? Are the police called? Are alternate numbers called?
f. Ask for procedures in writing, so you are aware of the steps and can anticipate how you can best handle the situation.

5. Deal only with reputable firms and check out the company at the Better Business Bureau's website, www.bbb.org.

6. Don't be pressured into buying something you don't want or need. A reputable company will let you check out the offer and compare bids from several installers.

7. Make sure it includes all promises made by the sales person. If the promises are not in the contract do not sign the contract.

8. Study the contract carefully. Confirm information such as:
a. Installation price
b. Monthly price
c. Length of the contract (most contracts are for at least two years)
d. That any free or discount offers have been added
e. Cancellation time frame to cancel the contract. The Federal Trade Commission requires that at least three days be provided (www.ftc.gov, three day cooling off rule).
9. If you are planning on moving ask what happens with your contract, and get that information in writing from the sales person.
10. After your purchase, make sure you check the system routinely to be sure it is in working order.
11. If you are having problems with your alarm, make sure you document dates, times, who you talked with, who came out and what was fixed.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Pinnacle Security, LLC, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 11000043
Report as of November 7, 2009 21:59
Copyright^© 2009 Better Business Bureau

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