Customer ReviewsforWestern Governors University

I'm surprised by these reviews. I had a great experience at the school. I recieved a Masters of Cybersecurity and Information Assurance. I had some very bad health problems during the time I was there. My mentor was very supportive and encouraged me every step of the way. I've graduated and so he is no longer my mentor but, he has no problem answering my questions about my career switch. He was very upfront and honest about the program I was getting into. I have 0 experience in the IT field and he told me the program was usually for people who worked in it. I completed it but it took a little longer than most finish. I love the way the school is setup and I learn better with this format then the brick and mortar schools. The only negative I can say is that I am applying to complete another degree and it is taking forever for the evaluators to evaluate my transcript. It's been almost a month and I was told it was going to be a max of two weeks and the enrollment advisor said it might have been even earlier when she was trying to get me January 1st. I'm hoping I don't miss the February 1st deadline.

Happy to say that ******** was enrolled in February in his Masters program. We appreciate this review, which describes the vast majority of our ******* students. Unfortunately, it is usually the students that run into some kind of problem that post to BBB, not the thousands that sail through their programs. Thank you, ********.

I have tried to return to college and finish my degree several times over the years. The struggles of working full time, balancing work, family and study time has never before worked for me.Cut to ***, I have had so much success with *** and the self-paced learn anytime competency model. Courses where I have a strong amount of knowledge from my previous education and work experience I am able to fly through leaving ample time to dedicate my to coursework that requires more attention.All of the faculty I have worked with have been delightful and professional in all interactions. I am slatted to graduate in March and I am beyond excited, I am even looking into Masters programs.I found myself coming to the BBB site to leave this review after hearing someone talk about how they had decided not to attend based on some reviews here. I wanted to leave this feedback to offer a more balanced perspective to potential students.

*** appreciates hearing from a satisfied student here on BBB. The overwhelming majority of *** students graduate very satisfied but do not mention that here, unfortunately.

I feel sad to see all of these negative reviews from these people here in the BBB. I came here looking for a resource for a task, hoping to find something awesome to cite in my project. I won't be writing anything from here, unfortunately. But I felt like expressing my opinion here. So far my experience with *** is wonderful! May I repeat, Wonderful? My PM is great, the enrollment process was a process, but I'm in, and I am learning everything I need to learn. I understand everybody has a different experience and has different perspectives and cultures, but this is ridiculous to try to ruin a perfectly good school's name, just out of spite. So, What I want to do, is thank *** for your replies to the nonsense. It shows your integrity and efforts to give your students the best you can give. Especially for those of us, that Love you! I am sad that your BBB star scores are so low, you don't deserve it. I hope my review helps, and I hope more people will give you all 5 stars!

We greatly appreciate this positive review. *** has over ******* students now. We graduate over ****** graduates every month! We know that the negative reviews here are not indicative of typical student experiences. Unfortunately, most students who have a positive experience at *** graduate and go on to their careers without posting anything on BBB. We monitor BBB carefully because so many times, when a negative review or complaint shows up here it is because something went wrong and a student either didn't know how to file an internal complaint or chose not to. We do make mistakes, and when we do, we own them and resolve the impact on the student as well as we can. Even then, most students do not come back here and say that *** took care of their issue. It is an unfortunate characteristic of BBB that it is inherently negative and not in any way a valid barometer of how well any business is doing to take care of its customers.

They put me in the wrong version of a course and didn't catch it until I had completely finished the class. I still needed the class but they wouldn't grade what I turned in and said I had to redo everything for the new version. This was at the end of my term. To make up for it they requested an extension. I was told on the 4th that I was approved for a 7 day extension to do everything. However the extension started on the 1st. So I did a whole class I didn't need, at no fault of my own, and I effectively have 3 days to completely redo it.

*** faculty can commit errors sometimes and when we do, we own it. Steps are taken to protect students from harm resulting from any faculty error. The Family Educational Rights and Privacy Act (FERPA) prevents *** from providing any more detail in this public forum.

As a graduate, my experience at *** was very positive. Having attended both "brick and mortar" and online, remote learning institutions, I am very impressed with the program *** offers. If you are a motivated student who can accel in a self-directed learning environment, you will find your time at *** extremely rewarding. Regarding the BSBA/MBA program, the curriculum is relevant, and the knowledge, skills, and abilities you will gain throughout the program immediately apply to real life. I am constantly surprised at how many night owls (a term used affectionately for *** students) I meet in the business world.Generally speaking, ***'s approach to learning is innovative and challenges the norm. This makes them a disrupter among other more traditional institutions. I expect that ***'s learning model will be adopted by many other institutions as the new standard for remote learning.

*** is grateful for this review. We graduate thousands of students every month that have similarly positive experiences. It is wonderful that you took the time to express those here.

Horrible school. They do not care for their students. The financial aide department is a mess. I had just graduated from a previous school in early August & started *** in October. Previous to enrolling I had discussed with financial aide if this would impact my loans and he said no. I would receive them in 2 disbursements 6 months apart. The same info was reported on my federal aide receipt of my loans to this school. Fast forward...I start school and my loan disbursement dates were pushed back daily by the school. I contacted them to see if there was anything they needed or if I needed to know any ************** said all the requirements were met. I have a spinal ************ either I work or I go to school so I opted to take out extra loans to cover my living costs. My previous school I had done the same & it allowed me to immerse myself in my studies & get straight A's. I made plans with my mentor at *** to work full time on my classes & crafted a schedule that I could stick to. I finished my first class in 5 days. I was set to take the final assessment within a few days of that to pass the class. After tracking down the girl who was handling my financial aide she lets me know that I will only get half of my money of the 1st 6 month ******************* will hold the other half of the money & give it to me 3 months later (meanwhile they collect interest on the money) She acted like she did me such a favor when what she did was destroy my education plan. I told her that's my living ************** knew this. I was basically penalized & they decided I was to be monitored for starting school too soon after I graduated the previous one so they said their policy is that would keep half of my money for 3 months. That was the concern that I addressed prior to enrolling which I stated above. These people in the financial aide office are ruthless. I immediately told them to send back the funds because they are not getting a dime from ****** did my exit counseling.

When a student has used part of their loan eligibility for a particular aid year at another school and then enrolls at ***, the ********** of ********* only allows *** to disperse the remaining funds that the student is eligible for in that aid year, regardless of how much the student requests. Once the overlapping loan periods end, a student affected by this may receive all the funds that they qualify for in the next aid year. It is unfortunate when this happens to a student with a legitimate need for more funds in the current aid year, but there is nothing that *** can do to get around this regulation.

I reported racist conduct of this school and left reviews and as a result they have threatened me on multiple occasions are and retaliating against me. They are trying to strong arm me into retracting statements that I have screenshots of yet have quietly changed what my initial complaints were in relation to while denying any wrong doing. This school is disgusting and I will be escalating this to every government agency and entity. These people are evil. They do not do everything to support each student. Everytime I leave a review or defend myself they threaten me. These people are disgusting.

This review was left by the same person that left a previous review under a different name. Unfortunately, there is no truth to the review. *** did everything possible for this person.

I've hated everything about this school. I've been insulted by ******* staff who called me stupid after they made a mistake with their own technology. The school claims they record everything but deleted the file after ignoring me for several days about the issue. They actively work to erase evidence and conceal problems to work against students. The school is racist and thinks it's appropriate to refer to black students as ebony. They regularly ignore correspondence addressing concerns and third formal complaints process does nothing. I have been working with a federal attorney. Everyone from the ****, to ombuds to my mentor have been useless. Also, mentors will harass you when you're busy or try to establish boundaries until you have an actual problem. I hate this school and the faculty all are terrible.

*** regrets that this student feels this way. *** does everything possible to support every student.

I am disappointed with my purchase of *** Academy. They put me on a new platform which none of the success coaches or teachers understand how to navigate. They ask you to take a **** class that has misleading instructions to submit assignments; it's a time ****. They wasted my time with the **** requirements that took away from the exam requirements needed. They also told me I was signing up for the CompTIA Net+ certificate program, but changed it to CompTIA ITF+, which are completely different courses. They blatantly lied to me. I could have taken the exam from CompTIA and saved myself the hassle of the **** class... The success coach didn't give any useful information to assist in navigating the course work. What a waste of time and money... Also, the comments posted from *** to other complaints are completely tone deaf. I don't see any useful customer service commentary in them. They don't seem to be getting the message... I would not advise spending your money at this college!

*** regrets any negative experience that this reviewer has experienced, however *** Academy is a separate entity from ***. Concerns about *** Academy can be addressed to ******************************* We also regret any perception of tone-deafness on our part. As we usually point out, federal law prevents us from discussing most of the issues raised here because of the public nature of BBB. *** has a formal complaint policy and internal process that is the appropriate place to raise any issues or concerns. Through that process, they are properly addressed and resolved. That process is accessed at *******************

Wow, wish I had come here before going to this school. I was in my last year before running into financial issues where I couldn't pay off my tuition. I ended up getting a scholarship but it wasn't enough so I had to drop off. This school is supposed to be not for profit but I wasn't even out of school for a month before they sold my debt to a collection agency. A crappy one at that because I've called and got no response. I've emailed them after I finally received a debt collection email but they still haven't gotten back to me. I received funds to apply to my debt but when i logged into my account it was already sold. A couple weeks after that i received letters from *** stating I had 14 days to pay my tuition and they sold the debt and I would no longer be dealing with them. I emailed *** but that got me no where. I loved my mentor but I won't be back once I can pay my remaining terms in full. Money hungry school. They won't go bankrupt getting **** late. Now my credit is tank because of a debt that's less than a month old. Why make matters even harder for their students? I understand their rating here

As a non-profit school, *** has no incentive to collect more than the amount of tuition necessary to cover our costs. Students are expected to pay tuition on time as agreed. Students who do not pay tuition on time are given extra time to set up a payment plan and they are sent to collections if they do not do so.