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Weatherguard Roofing, LLC

(801) 942-4700View Additional Phone NumbersSandyUT 84092http://www.weatherguardroofing.biz

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BBB Accreditation

On 04/23/2014 this company's accreditation in BBB was revoked by BBB's Board of Directors due to engaging in activities reflecting poorly on the BBB or its members.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Weatherguard Roofing, LLC's rating include:

  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised Weatherguard Roofing, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 5

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (5)BBB Closure Definitions
10/07/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: I hired Weather Guard Roofing, LLC to repair my leaking roof due to interior and apparent water damage after a large rain storm. The President of the Company came to my home, gave me an estimate and a date for repair. After that, this person did not return my phone calls only used text messages to continually change repair dates and it was never clear when he would have a crew available. I live in this home as a second home so I had to have reassurance he was going to show up on time. When the crew did finally arrive, he had not even told the crew where the roof was damaged and they had to find him to verify. The roof was worked on but not repaired in the place the water pooled on my roof and more damage occurred as a result. This work is under warranty but the president was unprofessional with many excuses claiming it was repaired. I had 2 other roofers come by to verify it was not repaired but soggy and pictures were taken to verify. The Weather Guard president claimed too sick to come by to look at it and by this time I had paid him in full and was livid! The trust to get the work done was lost regardless of a warranty. This company is terribly incompetent. I have 3 homes all valued well over a million each and know what it means to be professional, return phone calls, show up on time, and live up to the contract. I would like my money back because I have to have the work done correctly in a timely manner with a roofer I can trust to get it right.
Product_Or_Service: Repair roof where moisture is collecting
Order_Number: Invoice *****

Initial Business Response
Contact Name and Title: ******* *******, CEO
Contact Phone: XXX-XXX-XXXX
Contact Email: ****@weatherguardroofing.biz
We did repair the roof for **** as requested and actually finished the work very close to the approximate schedule since it was originally scheduled for 8/12. Even our contract says the schedule is not guaranteed (item 6 on included contract.) The crew did find what appeared to be the obvious problem. There were missing shingles and exposed wood in a large section. This damage was right above the area in the house were the leak was apparent. We repaired the area and sent pics to ****. She apparently approved of the work since she sent payment in full. Then, on 9/5 (Thursday) she sent a text saying that she was having issues still and that I needed to come by on Saturday. I did inform her that I was very sick but would try to come by. She asked that I send out someone else if I could not make it with the stipulation that he speak fluent english. I only have one other person in the company who speaks fluent english and he was already committed out of town so I informed her that it would have to be me if I felt good enough.

On Saturday morning she texted again accusing us of doing a bad job and that the problem was missed and further demanding that I come that same day and that I have the crew do the work on Monday. When I informed her that I would be happy to come look at it and inspect the work but that the crew would not be available until later in the week (assuming I was able to confirm a deficiency on our part) she become very upset, called me unprofessional and said not to come at all because she had hired someone else to do the work. I told her that was her choice. I have no intention of returning the money. We did complete the work that appeared to be necessary and I was willing to inspect and complete any additional work if it was part of the same problem and related to the roofing (vs stucco or chimney cap for example). Our contract gives us the right to remedy any problems with the work and requires her to give us 5 days to comply after written notice of the problem. Since she texted on the 5th we had until the 10th to address her issues. She asked us not to come on the 7th thereby taking the responsibility upon herself.

I REQUEST THAT THE BBB REMOVE HER COMPLAINT ENTIRELY SINCE SHE VIOLATED THE CONTRACT IN MULTIPLE WAYS WHEN SHE REFUSED TO LET US ADDRESS HER CONCERNS AND FURTHER VIOLATED IT BY MAKING THIS COMPLAINT WITHOUT LETTING US ADDRESS HER CONCERNS. IT WOULD BE INAPPROPRIATE TO REWARD HER ACTIONS BY ALLOWING THE COMPLAINT TO STAND.

Please note on the included contract item 8a. We had the right to cure and had at least 5 days to do so. She violated both clauses. In fact she technically owes us $45 for doing so!

I can provide a copy of the texts between us from the 5th until the 7th ton confirm what I am telling you if you would like

06/12/2014Problems with Product / Service
08/24/2012Problems with Product / Service
08/02/2012Problems with Product / Service
04/30/2012Guarantee / Warranty Issues

Industry Comparison| Chart

Roofing Contractors

Additional Information

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BBB file opened: 02/14/2006Business started: 03/02/2005
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Michael R. Pittman (CEO)
Business Category

Roofing Contractors

LocationsX

1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Utah. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Weatherguard Roofing, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (435) 731-0202
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2012 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Roofing Contractors

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