This Business is not BBB Accredited
Weatherguard Roofing, LLC
(801) 942-4700View Additional Phone NumbersSandy, UT 84092
BBB Business Reviews may not be reproduced for sales or promotional purposes.
On 04/23/2014 this company's accreditation in BBB was revoked by BBB's Board of Directors due to engaging in activities reflecting poorly on the BBB or its members.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Weatherguard Roofing, LLC's rating include:
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised Weatherguard Roofing, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||5|
Complaint Breakdown by ResolutionAbout Complaint Details
|10/07/2013||Problems with Product / Service | Read Complaint Details|
Complaint: I hired Weather Guard Roofing, LLC to repair my leaking roof due to interior and apparent water damage after a large rain storm. The President of the Company came to my home, gave me an estimate and a date for repair. After that, this person did not return my phone calls only used text messages to continually change repair dates and it was never clear when he would have a crew available. I live in this home as a second home so I had to have reassurance he was going to show up on time. When the crew did finally arrive, he had not even told the crew where the roof was damaged and they had to find him to verify. The roof was worked on but not repaired in the place the water pooled on my roof and more damage occurred as a result. This work is under warranty but the president was unprofessional with many excuses claiming it was repaired. I had 2 other roofers come by to verify it was not repaired but soggy and pictures were taken to verify. The Weather Guard president claimed too sick to come by to look at it and by this time I had paid him in full and was livid! The trust to get the work done was lost regardless of a warranty. This company is terribly incompetent. I have 3 homes all valued well over a million each and know what it means to be professional, return phone calls, show up on time, and live up to the contract. I would like my money back because I have to have the work done correctly in a timely manner with a roofer I can trust to get it right.
Initial Business Response
|06/12/2014||Problems with Product / Service|
|08/24/2012||Problems with Product / Service|
|08/02/2012||Problems with Product / Service|
|04/30/2012||Guarantee / Warranty Issues|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Michael R. Pittman (CEO)