Business ProfileforZion Mountain Resort, Inc.

My boyfriend and I took a road trip over Christmas with Zion Mountain Ranch being our last stop. Before this stop we stayed in 5 other hotels and had no issues. I was so excited to stay here. We chose this place to spend Christmas thinking it would be the perfect cozy cabin to spend our holidays in. Two weeks prior to our stay I even called to add an additional night and upgraded to a "nicer" cabin. Boy, I was so wrong to do that. We checked in at 9pm on Christmas Eve. Immediately upon walking in our cabin I was disappointed. Such a lack of decor, scratches on the wall, basic everything.. for the most expensive place in Zion you think they would add a little charm. However, that I could live with. What I could not live with was the nights sleep. Mattress must have been the most uncomfortable thing I have ever slept on. One of those hard, spring mattresses that make a noise every time you move. The fireplace was not working, so only were able to use the loud and overbearing AC/heater unit. The toilet was making a noise as well. I think when other cabins flush, it create a chain reaction of just noise. Lastly, they had a duvet blanket at the end of the bed. I would be surprised if they washed it on a regular basis. There was no cover on that blanket. I didn't get any sleep that night and literally woke up Christmas morning in tears. I went to the lobby first thing in the morning. They didn't offer me another cabin, they didn't apologize. It was decided that I was to check out. They gave me a coupon for the lousy breakfast and that was it. I spent Christmas driving 8 hours back home. I was expecting them to give me reimbursement of some sort. Nope. In addition to my initial $500+ spent they charged me the $75 dog fee after I checked out . I was there for less than 12 hours. We didn't even use the shower during our stay. I am still in shock that $600 was spent for those awful 12 hours. I tried to reach out to them for even a partial amount to be returned. Nope. Tried emailing the **** No response. These people don't care about hospitality. They had a pretty ranch and put some pretty animals around and expect that to be good enough. They will take your money and run. They do not care about the customers experience, all they care about is a quick dollar. I love to support small, local business but was the worse experience I have had with a hotel. Never again I would suggesting staying elsewhere. If you love animals visit their farm but sleep somewhere else. I also forgot to mention, if you have dogs you're not allowed to walk them in certain areas because their dogs will attack your dogs. Talk about comforting. This place could be great but they left such a bitter taste in my mouth I would give them a zero stars if I could. Give yourself a better nights sleep and money saved and stay somewhere else.