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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Strategic Real Estate Services, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Scott D. Hardey, Owner/Principal Broker
Real Estate Real Estate Agents Property Management
Alternate Business NamesStrategic Property Management, LLC
THIS LOCATION IS NOT BBB ACCREDITED
7234 New Sycamore Dr
West Jordan, UT 84081 (801) 783-8838 (801) 250-9658 Directions
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Additional Phone Numbers
- (801) 250-9658(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We moved into a complex apt. on July 1st and have been asking in MANY forms for a key to have access to our mail and they haven't resolved this issue. We moved into an apartment complex on July 1st 2013 and starting on the 6th we began to contact ***** ******, the real state whom we signed the lease to. We made calls, text messages, and voicemails but we kept getting replies like: "I'll get back to you" " someone will get in touch with you" etc. but nobody ever tried to contact us. Around July 24th we sent a formal letter to Strategic Property Management as a complaint and for a key to have access to our mail, we gave them our names, phone numbers and emails so they knew how to contact us but again, we didn't hear anything from them. Finally I heard back from ***** ****** and he said that if we didn't hear back from them, then to file a complaint to BBB. It's been more than a month and we are so frustrated with not having access to our own mail, bills are past due, we are waiting for medical responses etc. We think it's absurd having to go through this. We have even talked to the post office a couple of times to see if they could help us obtain a key but they said it was not possible, only the owner could do this for us. Please help us! How hard is it to give a mail key to you tenants? We have even considered leaving this place and find a way to dissolve the contract for not providing the tenants with the services needed. I'm sure there's other places where they serve the tenants better.
Desired Settlement: Provide us with a key to have access to our mail or dissolving the contract if they can't provide us with this. It's been more than a month we are so done with this situation.
Business Response: Business' Initial Response /* (1000, 5, 2013/08/05) */ Contact Name and Title: Strategic Real Estate- Owner/Property Manager Contact Phone: XXX-XXX-XXXX Upon move, there was not a key available for the mailbox as the previous tenant took it. The unit being rented is in an HOA and their policiy requires that the owner make the request ( the tenant nor the property manager can get a copy). I have requested on several occasions from the owner that they request a key so that the tenant can have a copy. The owner has replied to me that he will do this. It has not been done. I will continue to follow up until we can get a key. Unfortunately this situation is out of my control as I cannot obtain a key on my own. I have responded to the tenants messages that I am working on it. I have contacted the owners multiple times to attempt to obtain the key. Consumer's Final Response /* (2000, 7, 2013/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are so grateful you exist in this country because today we receive the mailbox key and we are so happy for that. We do not want to get advantage of this situation and we are completely satisfied with the BBB help and our landlord response. Thank you BBB for your help
|12/3/2012||Problems with Product/Service|