BBB Business Review

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This business is not BBB accredited.

Coaching Institute Inc

Phone: (801) 553-2300 Fax: (801) 572-2444 View Additional Phone Numbers 11734 Election Rd Ste 290, Draper, UT 84020 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Coaching Institute Inc include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Coaching Institute Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

The company offers a written guarantee to every client which states: "You will have generated or saved at least twice the cost of your tuition within twelve months of your purchase or we will continue working with you until you do." Failure is not an option. As with any company, the client must fulfill his/her portion of the contract for the guarantee to be effective.

The company does not offer refunds and/or cancellation periods unless specifically required by the law of the state the client resides in or unless specifically written on the contract. Currently only the states of Washington and Utah provide for a 3-day right of rescission. Appropriate contracts with instructions on how to rescind within the given 3-day timeframe are provided in these two states. Utah law prevails in cases of documented disputes. Coaching Institute seminars are not marketed to the general public, only to licensed real estate agents, who are considered sole proprietors under the law and as such all contracts are considered business to business contracts and therefore not subject to the Federal Trade Commission cooling off period.
Consumer complaints primarily consist of poor quality coaching and verbal promises made by the seminar sales people not being met. The company responds to complaints by stating they have no way to verify any verbal promises and adhere to the contractual terms which the consumer signs.

Coaching Institute strongly encourages all clients to read and understand their contract before signing and to make sure all promises made verbally are included in the written contract.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Coaching Institute Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 1996 Business started: 01/01/1987 Business started locally: 01/01/1987
Business Management
Mr. Steven Carlson, Vice President
Contact Information
Principal: Mr. Steven Carlson, Vice President
Business Category

Real Estate Training Programs Marketing Programs & Services

Alternate Business Names
Action Plus Software InoVision,LLC LSI Communications Inc. One Touch Marketing One Touch Marketing / Wealth Education Network Tech Vantage Tech Vantage, LLC
Products & Services

This company offers coaching programs designed specifically for Real Estate agents. The programs can range in price from $199 to $5995. Software used to enhance a Real Estate agents business is also available through third party vendors and is optional.

Free seminars are conducted throughout the nation, some of them accredited for continuing education. After the seminar participants are provided an opportunity to purchase Coaching Institute's coaching services.

Industry Tips
Coaching - Training Programs

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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