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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Advantage Management & Real Estate Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jason Sucher, Owner
Property Management Real Estate Real Estate Agents
Products & Services
This business offers real estate sales, income property management and community HOA management.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
460 E 800 N
Orem, UT 84097 Directions
PO Box 1006
Orem, UT 84059
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Additional Phone Numbers
- (866) 500-7368(Phone)
- (877) 423-8648(Phone)
- +(801) 235-RENT(Phone)
- +(866) 500-RENT(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/25/2014||Problems with Product/Service|
Read Complaint Details
Complaint: Utilities were billed to us even though they weren't in our name, or contractually obligated to be in our name. Charged deposit when house not ready When we moved into **** ****** **** managed by Advantage Management, we never received a utility bill or were told we needed to put it in our name. 4 months later we were billed by Advantage saying we needed to pay those fees. They did not communicate with us what had happened, but rather just sent us a bill. This lack of communication is the constant standard in our relationship with them. We are also being billed for the balance of our deposit, which we told them before we signed our contract that we won't pay the deposit in full until they fixed the remaining issues with the house - no lock on the back door, and other minor repairs. We still owe $375 of an $800 deposit and are willing to pay once they complete the tasks. It's been 16 months. We were served an eviction notice this week without any prior communication. We are late on our rent this month, but have never not paid rent nor have been more than 30 days late on any rent payment. To treat a customer this way is completely unacceptable, but this is the way they have always interacted with us. No communication until a bill is served. No phone calls, no warnings, nothing.
Desired Settlement: We should not be charged the $1478.09 which is the sum of Utilities payments made by Advantage Management and the balance of our deposit. If we pay the amounts to prevent eviction, we expect to be reimbursed that total.
Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Contact Name and Title: ***** ****** - owner Contact Phone: XXX-XXX-XXXX Mr ***** ***** signed lease on Oct 8, 2012 for that stated clearly he was to have the utilities put in his name. As stated in the lease he agreed to have the utilities put in his name prior to occupancy. He received several letters and notice to do this. Because Mr. ***** is a friend of the owner it was requested by the owner to work with him on this matter for a few months. They did finally put the bills in their name but there is still the bills that utimtatley the owner paid that needed to be reimbursed. The status of the account has also been discussed with them every time they have come into the office to pay rent. The notice was served because Mr ***** had not paid Feb rent as of Feb 15, 2014. As for the back door,all maintenance oost that would be over $300.00 must be approved by the owner of the property. The owner of this property asked to only provide a security bar on the back sliding door and not replace the lock or the door as it would be very expensive. The tenants did bring a check for the amount in this morning. His account is current. Initial Consumer Rebuttal /* (2000, 7, 2014/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Customer Reviews Summary