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          Find a Location

          Southwest Plumbing Supply has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Southwest Plumbing Supply

              690 N Main St Cedar City, UT 84721-5128

            • Southwest Plumbing Supply

              506 N 200 W Cedar City, UT 84721-3544

            Business ProfileforSouthwest Plumbing Supply

            Plumbing Fixtures
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            This company offers retail sales of plumbing, HVAC, waterworks, & irrigation supplies.

            Business Details

            This is a multi-location business.

            Find a Location

            Southwest Plumbing Supply has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Southwest Plumbing Supply

                690 N Main St Cedar City, UT 84721-5128

              • Southwest Plumbing Supply

                506 N 200 W Cedar City, UT 84721-3544

              BBB File Opened:
              5/12/1997
              Years in Business:
              34
              Business Started:
              7/17/1989
              Business Started Locally:
              7/17/1989
              Business Incorporated:
              7/17/1989
              Type of Entity:
              Corporation
              Alternate Business Name
              • Cooling/Heating Supply/Cedar City
              • Trone
              • Southwest Sprinkler Supply
              • Kitchen & Bath Distinctions
              • Redback Tool
              • Christmas Decor by Southwest Sprinkler Supply
              • Craftdirect.com
              • Cooling / Heating / Supply / Cedar City
              • Mowro
              • Best Way Trucking
              • Garth O. Green Enterprises, Inc.
              • Cooling Heating Supply
              • PlumbersStock.com
              Business Management
              • Mr. Jeff Green, President
              • Mr. Steve Ewell, Customer Contact
              • Mr. Mike Green, Customer Contact
              Contact Information

              Principal

              • Mr. Jeff Green, President

              Customer Contact

              • Mr. Jeff Green, President
              Additional Contact Information

              Fax Numbers

              • (435) 868-4019
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/01/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I purchased a stamped face return air grille on 5/22/23 and gave the dimensions for the product on the order form. The grille we received was much larger than the dimensions given. I called the company and they stated the size was supposed to be the dimensions of the air opening and not the actual grille. I have the order form with the dimensions given and also sent them pictures of the actual size and you can clearly see it not even close to the right size. They also staid that this is stated on the website which I could not locate or be told where it was. I was on the phone for almost 30 minutes before they explained this and put on hold several times. If that was a policy I do not understand how the employee did not know the policy. They explained it was a custom order and they could not do an exchange or refund. I am just looking for a return or exchange for the proper size that we ordered.
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Marty R.

              1 star

              07/02/2023

              DO NOT DO BUSINESS! I ordered replacement parts for a shower system as a guest on their website as I didn't have an account and didn't expect to order anything else. The order completed, but I never received email confirmation or any notification so after a couple of weeks I subscribed to an account and reordered the parts I needed. I finally received a pending transaction on my account and received the parts a few days later. Great! But... later I received a pending transaction on my account of an additional charge. I immediately got online, sent a message through the website that this order was a dupe and I cancelled the transaction. I found the transaction still active in the next 2 days and cancelled two more times. Finally, the product arrived at my home. I sent notification that I wanted to return the item. ***** replied and asked for the order number (obviously they couldn't cross reference with my name, address and date of order). I sent the order number. No response. I sent ***** an email asking for status. Again, she asked for the order number that was already in the email chain. I sent the order number multiple times with requests for status and was ignored. I put in a "ticket" twice and that was ignored... all over a 40 buck return. HORRIBLE CUSTOMER SERVICE - which, ironically they tout on their website as being stellar. This business is definitely a DO NOT SHOP - the order was delivered, but if there is a problem or defect I'm confident that this business will leave you on your own.

              Southwest Plumbing Supply Response

              07/11/2023

              *******************, I have contacted our CSR Manager, and we have decided to refund you. Not sure the details exactly. We are glad you got the part you needed, and hopefully that's worth something. We would ask if you are satisfied with our response here that you would consider removing your negative review.Plumbersstock.com

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