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BBB Business Review

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BBB Accredited Business since

Smedley & Associates Plumbing & Heating, Inc.

Phone: (801) 544-4480 Fax: (801) 593-8900 View Additional Phone Numbers 857 Marshall Way Ste D, Layton, UT 84041

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Air Conditioning, Heating & Plumbing repairs. Replace Boilers and Water Heaters. Test and Certify Backflow Assemblies. Plumbing Remodels. Add on and replacement air conditioners and furnaces. Heating and Air conditioning service and maintenance. Indoor Air quality testing and products. In store sales. Commercial and Residential HVAC. Home Inspections. Plumbing winterizations. WiFi HVAC controls. Mitsubishi Mini Split Air conditioners and Heat Pumps. Specialize with Lennox, American Standard and Airease HVAC products. IAQ products from Healthy Climate and April Aire.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Smedley & Associates Plumbing & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Smedley & Associates Plumbing & Heating, Inc.
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 7

Additional Information

BBB file opened: March 21, 1997 Business started: 01/01/1978 in UT Business started locally: 01/01/1978 Business incorporated 04/19/2002 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity


Business Management
Mr. Randy Smedley, Owner Mr. Gary Boam, Treasurer /Office Manager Ms. Tammy Boam, Vice President
Contact Information
Customer Contact: Mr. Gary Boam, Treasurer /Office Manager
Principal: Mr. Randy Smedley, Owner
Business Category

Plumbers Heating & Air Conditioning Air Conditioning Contractors & Systems

Products & Services

Smedley & Associates Plumbing & Heating, Inc. sells the following brand(s): ADP, Aire-Flow, Airease, American Standard, April Aire, Armstrong, Carrier, Coleman, Goodman, Honeywell, ICP, Insinkerator, Intertherm, ISE, Kohler, Lennox, Mitsubishi, Napoleon, Rheem, Tempstar, Trane, Western Pottery, Williams, York

Smedley & Associates Plumbing & Heating, Inc. offers the following product(s): Air Conditioners, Air Purifiers, Boilers, Class B Venting, Coils, Disposers, Drain Cleaning, Duct, Filters, Fireplaces and Inserts, Furnaces, Garage Heaters, Heat Pumps, High Efficient Air Cleaners, HRV's, Humidifiers, Manufacured Home Products, Pacific Water, Pumps, Sinks, Sloan, Thermostats, Toilets, Water Filters, Water Heaters, Water Softeners, Watts , Wilkins, Zone Controls, Zone Dampers, Zone Valves

Method(s) of Payment
Visa, Master Card, Discover, cash or check are acceptable. A variety of financing options are available. We do not accept American Express credit cards.
Refund and Exchange Policy

Manufacturer Warranties are honored according to the standards they provide.

Five, Ten and 12 year parts and labor extended warranties are available  and offered.

Electrical parts purchase at the store are not returnable. Most components  installed by a Smedley Technician carry a 90 day to one year warranty, depending on the manufacturer.

Customer Review Rating plus BBB Rating Summary

Smedley & Associates Plumbing & Heating, Inc. has received 5 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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