This business is not BBB accredited.

Beehive Plumbing

Phone: (801) 661-8155 PO Box 849, West Jordan, UT 84084

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Beehive Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Beehive Plumbing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 2011 Business started: 03/08/2006 Business started locally: 03/08/2006 Business incorporated 03/08/2006 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity


Business Management
Mr. Matthew Naylor, President
Contact Information
Principal: Mr. Matthew Naylor, President
Business Category

Plumbers Plumbing Drains & Sewer Cleaning

Alternate Business Names
Quick Response Plumbing & Drain Cleaning Inc

Additional Locations


    PO Box 849

    West Jordan, UT 84084 (801) 661-8155


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/1/2016 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: We had a plumber come out to unclog our kitchen sink. We choose this company for their advertisement of warranty. Their services fees were higher than others, but we choose them for their direct warranty for render services. While setting up the appointment, We were informed of the warranty (90 days), and the price($180). We accepted, and schedule the appt. The plumber came out and completed his worked. At that time he stated "it was a difficult, job" but he managed to unclog the sink. before finishing his job, he recommend a full pressure unclog system. (We decline, because it was an additional $200+). We did not received the invoice at time, and later was email to us. Fast for forward to now, my sink is beginning to clog again. We contacted beehive, and was informed there were no warranty. (Patti) stated because we didn't accept the additional services recommended by the plumber, the warranty was voided. She stated for the warranty to go in effect, you must accept all recommended services. She stated the warranty is not covered unless you purchase recommended services. The business warranty offers seems to be false advertising and their 100% guarantee of satisfaction seems to be inadequate of render services. This company seems to fish for additional services to justify their warranties. Even though this was a small job, I feel strongly that their advertisement and guarantee to satisfaction are false-practices.

Desired Settlement: They change the policies and procedures to make consumers aware of their business models. As for me, I like them to 1) warranty their services(fix the issue) or 2) refund the money.

Business Response:

Hello this is Matt N***** Owner Beehive Plumbing. I have reached out to customer and have left them a message. And let them know to call me so we can reslove this issue. However, I have not heard back. So I am awaiting a reply. Customer says we did not honor our warranty ? But we never gave him a warranty due to the fact the line was extremly dirty, and needed a hydro jetter. Customer declined this service. And as a result we could not warranty line due to the fact the customer declined the service that would make it warrantable. We as a company have no control over people declining service that our professional Plumbers Reccomend. And, as a result die to the fact we could not do the service recomended we feel we cannt warranty it as we were not able to do the service that would make it warrantable. Please contact me with questions ###-###-#### Thankyou, Sincerly, Matt N*****, Owner Beehive Plumbing. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


**** ****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Beehive Plumbing
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)