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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Country Hills Eye Center, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Country Hills Eye Center, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Business ManagementMs. Susanne Standing, Adminstrator Dr. David Brodstein, President
Physicians & Surgeons - Ophthalmology Physicians - Specialists
Products & Services
This company offers Comprehensive Eye Care Center
875 Country Hills Dr
Ogden, UT 84403 +888-EYE-CNTR (888) 393-2687 (801) 399-1149 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (888) 393-2687(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I was told on the phone that my daughter's exam would be covered by our insurance, but am now being billed the entire amount of the visit. I called Country Hills Eye Center on May 3rd, 2013 to find out how much an exam for my 8-yr-old daughter would cost. My family does not have vision insurance. I was scheduling an exam for 2 reasons - 1) My daughter has had a habit of rocking her head from side to side, almost constantly, which she has done for her entire life. My pediatrician has recommended that we have her checked by an opthalmologist, because he said some people display similar behavior because of a problem with their eyes. 2) My daughter has complained lately of feeling dizzy and nauseated when she reads for long periods of time. I explained both of those reasons to the woman I talked to on the phone, and told her I just wanted to get an idea what a visit would cost us since we do not have vision insurance. She then asked for my health insurance information, and I told her that we have Blue Cross/Blue Shield Federal Basic Option. She then said that because of the nature of the problems my daughter was experiencing, the visit would be billed as a medical visit, not an eye exam, so it would be covered by our insurance. She said all we would be responsible for was the $35 copay we are required for seeing a specialist. So, I went ahead and made the appointment. I even called my insurance company after speaking to her, just to be sure. The insurance company told me that as long as it was billed as a medical exam, not a vision exam, it would be covered. Now, I have received a statement from my insurance company, saying that I owe $185 to the provider (the full cost of the visit) because the service is not covered by our insurance. I called Country Hills only to be informed that, since the doctor didn't end up finding any problem with my daughter's eyes, it was just billed as a routine eye exam, and they have no way to bill it any other way. So they are saying I am responsible for this bill, even though I was clearly told by their employee that it would be covered by my insurance. She made no mention of the condition that a medical problem had to be found or diagnosed in order for the visit to be covered by our medical insurance. She definitively reassured me that it would be billed medically and would thus be covered by our medical insurance. I would not have made the appointment otherwise. The reason I was calling around in the first place was because I could not afford to pay a high medical bill, and I would not have made the appointment had I not been told my only obligation would be a $35 copay. I explained all this to the billing department for Country Hills, and the only answer I received was that she is sorry the lady on the phone told me that, but the bill is still my responsibility. I explained that I see that as very poor business practice, that they would rather have a customer take the fall for their own employee giving out misinformation, rather than shouldering the responsibility themselves, but her response was, "well, it's still your responsibility, and we're not just going to eat this bill." Unfortunately, I did not write down the names of the women I spoke with; however, since my husband and I have both called trying to resolve the problem, the billing staff at Country Hills should be familiar with the circumstances. My daugther's name is **** *****, and her visit was on May 6, 2013. As a side note, when I was leaving the office and paying my $35 copay, they also tried to charge me a $60 refraction fee. I informed the woman at the desk that they did not do a refraction. She responded that they must have because they circled it on the bill. I told her I was certain they did not do it. After some argument, I finally convinced her to go back and ask if they did it. When she came back she said I was right, they hadn't done a refraction, so she changed my bill accordingly. Since this was resolved, I wouldn't even bring it up, except that considering the current circumstances, it just adds to my feeling of being taken advantage of.
Desired Settlement: The only settlement I am seeking is for the business to either bill the visit as a medical exam, as they told me it would be initially, so that it can be paid by my medical insurance, or to drop the remaining charges after the $35 I have already paid.
Business Response: Consumer's Final Response /* (-5, 8, 2013/06/11) */ The business did re-bill my insurance for a medical visit, and I have received the statement from my insurance showing that the bill is paid and I do not owe anything. I am satisfied with this settlement. Thank you.