Complaint Category: None of the Above - Advertising Complaint Issue
Complaint: Business continues to call send emails advertisement in the mail after we already expressed we do not want their services N want 2 b removed from list Just would like to be removed from their mailing list! We feel they are soliciting when we already talked to them and said we do not want their services!!!
Initial Business Response Contact Name and Title: ******* ***** Owner Contact Phone: XXX-XXX-XXXX Contact Email: *******@preventivepest.com We are sorry that we sent you an advertisement for our Christmas Light service. We had notes in August that you were selling your home in Taylorsville and will be fixing up your home in South Jordan. We have a note that ******** asked to wait on the service while the construction is going in South Jordan. **** asked Veronice if we can check back in a few months and if things are still be done then we can call the next spring. We apologize about the miss communication with your service in South Jordan. We will make sure to take you off of our mailing list for our additional services we offer to our customers. If there is anything else we can do for you, please let us know.
Complaint Category: None of the Above - Service Complaint Issue
Complaint: They are trying to bill me for a service they never completed. It started when Preventive came out to do a service call without prior consent, as recorded in the agreement that was signed. I didn't see the notice they claimed to have left & wasn't aware they had until I received a bill several months later. The (very rude) branch manager & I went back and forth on the issue over email (which I can submit) debating over how it should be handled. I was upset that they did not confirm the appt ahead of time, which meant they only sprayed outside. We finally came to terms and they came to do a redo on the inside. The Tech did not have it listed as a redo & wanted to do the outside too. I told him not to, which led to another rude email from **** threatening me with cancellation & collections. I responded that the tech didn't have it listed as a redo & that I didn't want to deviate from what we had agreed to. I believe they came out again, as agreed to, and sprayed both inside & out. They performed another service a month later. I didn't hear from them for a long time. Then I get a call out of the blue from a lady wanting to set up an appt. I asked her if I was still under contract & she said "no". I told her I was switching providers. A long while after that I got a call from **** asking what he could do to get us back as a client. The whole basis of the conversation described me as a former customer. I declined & told him to check the file to figure out why. Several minutes later, he leaves a message saying I still had 1 visit remaining on my contract & threatening to send it to collections. They've taken a 1yr agreement & turned it into a 3 yr ordeal!!!!!
Initial Business Response Contact Name and Title: **** ******** Branch Manager Contact Phone: XXX-XXX-XXXX Contact Email: ****@preventivepest.com ******* signed up for 5 services to be completed in one calendar year. We did a service in Nov. 2010. where we just did the outside which was according to our agreement. if she wants the inside all she needs to do is ask. We didn't do any more services because she did not pay. We were about to send her to collections and so she finally called back in Oct. 2011 and told me she wanted the inside. Even though it was very far past our 90 day guarantee we agreed to this and tried to schedule many times. She finally let us out in Feb. 2012 to treat her inside at no extra charge to the original outside treatment done over a year ago.
The deal we made with each other from the beginning was that ******* would let us perform 5 services. In 3 years we still have only completed 4. We both agreed from the beginning that if for any reason she didn't finish the services she would pay a cancellation fee.
My desire is to finish what was originally agreed upon. If she doesn't want to do that then we will fall to the second part of our agreement and charge her a fee for cancelling.
I apologize if you have felt that I have been rude as I have patiently waited 3 years to finish this one year agreement and extended our 90 day guarantee to over 450 days to accommodate your needs, but I do not feel that there is anything that has happened that should break our original agreement.
Complaint Category: None of the Above - Contract Complaint Issue
Complaint: I got and paid for one lawn spray service. I cancelled the contract within 3 days and didn't receive any more lawn svcs as I moved, it wasn't my home. The Preventive Pest Control contract stated a three-day cancellation. I was renting the property and I called the homeowner about the service, the homeowner did not want any services as the house was to be sold. I paid for the one-time service and cancelled the contract by phone within the stated 3 day requirement. I moved out that month. I called their offices and they refused to cancel even though the home was VACANT and I cancelled within their terms.
Business' Initial Response Contact Name and Title: ****** ******, Owner Contact Phone: XXX-XXX-XXXX Contact Email: *****@preventivepest.com
****** you must be mistaken because we have never done your lawn fertilizing at your home. You signed a year agreement for pest control on May 23, 2009 and had us back out on June 3, 2009 to treat the inside again for spiders. On June 30, 2009 we came out to treat the outside two barriers which we received payment for on Feb. 19, 2010. On July 20, 2009 you had us come back to treat the inside and the garage, which was a free service since we had to come in-between the quarterly visit. After that we had skipped the Oct and and Jan service since we did not receive payment until Feb for the June 30, 2009 service. On June 30, 2010 we found out from you that you had moved out of state and you still had three services left under the agreement. We mailed you a copy of the agreement and an invoice for the cancelation fee on June 30, 2010 when you requested to cancel your service. We offered alteranatives to the cancelation fee in July 2010 when you had called back about receiving the agreement and fee. You didn't accept any alternative and we waited an entire year before sending it to collections because of no response to phone calls or letters. We tried working with you and giving you other options but they were all turned down. It has been over a year since we sent your account to collections and there is nothing else we can do when you were unresponsive in the spring of 2011 before sending your account.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Utah. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Preventive Pest Control Utah, LLC is in this range.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
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BBB did not receive a response from business
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