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A BBB Accredited Business since
BBB has determined that Alterra, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alterra, LLC include:
- Length of time business has been operating
- Response to 190 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||151|
|Total Closed Complaints||190|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||50|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Agriculture
350 N Redwood Rd, Salt Lake City UT 84116
Phone Number: (801) 538-7100
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Trenton Frazer, Regional Manager Heath Avery, Company Contact Mr. Alan Bowles, Branch Manager Mr. Blake Christensen, Branch Manager Mr. Brian Ethington, Branch Manager Mr. Kyle Fox, Branch Manager Mr. Jeremy Gamble, Branch Manager Nat Hansen, Branch Manager Rob Hansen, Branch Manager Mr. Tony Hoffman, Branch Manager Mr. James Ireland, Branch Manager Mr. Zach Larson, Branch Manager Ryan Lucas, Branch Manager Mr. Greg Malone, Branch Manager Mr. Trevor Massenzo, Branch Manager Ben Morgan, Branch Manager Mr. Craig Ratzman, Branch Manager Mr. Darren Royce, Branch Manager David Smith, Branch Manager Tyler Smith, Branch Manager
Pest Control Services Termite Control
Alternate Business NamesAlterra, Inc.
Previously David B. Royce owned and operated EcoFirst Pest Control which was sold to Terminix as of November 1, 2011.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview