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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alterra, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alterra, LLC include:

  • Length of time business has been operating
  • Response to 206 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

206 complaints closed with BBB in last 3 years | 80 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 26
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 162
Total Closed Complaints 206

Customer Reviews Summary Read customer reviews

61 Customer Reviews on Alterra, LLC
Customer Experience Total Customer Reviews
Positive Experience 52
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 61

Additional Information

BBB file opened: April 16, 2012 Business started: 04/01/2012 Business started locally: 04/01/2012 Business incorporated 01/17/2012 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Agriculture
350 N Redwood Rd, Salt Lake City UT 84116
Phone Number: (801) 538-7100

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Trenton Frazer, Regional Manager Heath Avery, Company Contact Mr. Alan Bowles, Branch Manager Mr. Blake Christensen, Branch Manager Mr. Brian Ethington, Branch Manager Mr. Kyle Fox, Branch Manager Mr. Jeremy Gamble, Branch Manager Nat Hansen, Branch Manager Rob Hansen, Branch Manager Mr. Tony Hoffman, Branch Manager Mr. James Ireland, Branch Manager Mr. Zach Larson, Branch Manager Ryan Lucas, Branch Manager Mr. Greg Malone, Branch Manager Mr. Trevor Massenzo, Branch Manager Ben Morgan, Branch Manager Mr. Craig Ratzman, Branch Manager Mr. Darren Royce, Branch Manager David Smith, Branch Manager Tyler Smith, Branch Manager
Contact Information
Customer Contact: Heath Avery, Company Contact
Principal: Mr. Trenton Frazer, Regional Manager
Business Category

Pest Control Services Termite Control

Alternate Business Names
Alterra, Inc.
Business Management

Previously David B. Royce owned and operated EcoFirst Pest Control which was sold to Terminix as of November 1, 2011.

Customer Review Rating plus BBB Rating Summary

Alterra, LLC has received 4.36 out of 5 stars based on 61 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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