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BBB Business Review

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Description

Davinci Virtual Office Solutions is the global provider of business addresses, live answering services and meeting spaces.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Davinci Virtual, L.L.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Davinci Virtual, L.L.C. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Davinci Virtual, L.L.C.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 2006 Business started: 01/01/2006 Business started locally: 01/01/2006 Business incorporated 01/11/2006 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Martin Senn, Owner Mr. William Grodnik, Owner Ms. Coco Quillen, VP of Operations
Contact Information
Customer Contact: Ms. Coco Quillen, VP of Operations
Principal: Mr. Martin Senn, Owner
Business Category

Office Buildings Mail Box Rental & Receiving

Refund and Exchange Policy
see terms of service at davincivirtual.com
Service Area
Global provider in 32 countries
Alternate Business Names
Davinci Virtual Office Solutions
Products & Services

Live Receptionist Services
Live Web Chat Services
Business Communications Solutions
Virtual Office Addresses in 1,000 locations
Over 3,500 meeting spaces for rent


Customer Review Rating plus BBB Rating Summary

Davinci Virtual, L.L.C. has received 4.7 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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