Business ProfileforCricut

I've had my Cricut ********** for only 2 years (bought in Oct 2022). It was brand new when I bought it and I used it occasionally over this span of time (maybe 20x total). It just started acting up a few days ago. When I plugged it in, I was getting an E5 error as it heated up which caused the machine to shut down. I looked up troubleshooting for this and followed it by unplugging it for 20 seconds and plugging it back in. This happened a couple of times before it started working properly again. Then, just last night I was working on a shirt for a friend and I got the same error. I followed the same steps as before and I seemed to get it to heat up properly. Until I was pressing on the shirt and noticed that the temperature of the machine was still rising from 350 up to 380 - which was when I shut it down as it had already burned the shirt and the vinyl I was using. I tried contacting Cricut Customer Support via email and received an automated response that directed me to unknown articles that weren't linked or mentioned anywhere in the email, or their "chat" feature on their website which is just a bot that continuously told me there was a problem and to start over. My only other option is to call their customer support phone number. Unfortunately, I'm able to do that as I don't have 2 hours to sit on hold or to explain/troubleshoot the issue. Email would have been the best option for me, but it looks like Cricut is against that form of customer support for some reason? I would have given a better rating, but between my machine only lasting 2 years and the complete lack of customer support, that has warranted 1 star and me getting rid of all of my Cricut items - vinyl, cutting machine, Design Space and heat press. My business will no longer be using them at all, and I've told all of my crafting friends to stay away from this company (a lot of them have already told me they know and no longer use Cricut products either).

We deeply apologize for your experience with your ********** and Cricut ************ We will be investigating this matter further. Please keep an eye out for communication from our team.