BBB Business Review

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This business is not BBB accredited.

Five Star Christmas Tree Company

Phone: (855) 873-3755 4001 S 700 E Ste 505, Salt Lake Cty, UT 84107 http://www.fivestarchristmastrees.com


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Description

We hand deliver beautiful Fraser Fir Christmas Trees to homes nation wide.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Five Star Christmas Tree Company include:

  • 32 complaint(s) filed against business

Factors that raised the rating for Five Star Christmas Tree Company include:

  • Length of time business has been operating
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 22
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Five Star Christmas Tree Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: December 07, 2012 Business started: 07/24/2012 in UT Business started locally: 07/24/2012 Business incorporated 07/24/2012 in UT
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Mr. Ryan Stott, Member

Products & Services

Five Star Christmas Tree Company sells the following brand(s): Five Star Chrilstmas Tree, Five Star Christmas Tree

Five Star Christmas Tree Company offers the following product(s): Christmas Trees, Wreaths, Accessories

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 5:00 PM
Su: 8:00 AM - 5:00 PM
Method(s) of Payment
Visa, Master Card, Discover Card
Refund and Exchange Policy
Please email us with any issues so that we can work with you on a resolution.
Alternate Business Names
Five Star Christmas Tree Five Star Christmas Trees

Customer Review Rating plus BBB Rating Summary

Five Star Christmas Tree Company has received 3.5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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