BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Questar Gas Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Questar Gas Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Alan K. Allred, President Mr. R Don Cash, Chairman & CEO Mr. David M Curtis, Vice President Mr. Mike Favero, Credit/Collections Manager C C Holbrook, Secretary Mr. Craig Wagstaff, Manager Customer Relation
Natural Gas Companies
Alternate Business NamesQuestar Corporation WexPro
The BBB urges consumers to contact the Questar Gas customer service phone number in order to resolve issues or obtain answers to questions associated with what has been called the "green sticker" program before filing a complaint with this BBB. Many concerns may be alleviated by accessing information provided by Questar about the program.
The BBB advises consumers that adjustments, or inspections should be conducted by competent licensed professionals in order to ensure that gas furnaces and water heaters meet the new "green sticker" standards. It is further advised that under most circumstances, the most cost effective means for accomplishing this inspection, adjustment or alteration would be during a routine annual maintenance rather than as a part of a service call resulting from a high pressure sales tactic by unscrupulous contractors or service people. Adjustments will be needed, but doing so immediately is not required.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview