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BBB Business Review

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BBB Accredited Business since

Questar Gas Company

Additional Locations

Phone: (801) 324-5111 Fax: (801) 324-3880 View Additional Phone Numbers 180 E 100 S, Salt Lake City, UT 84139 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Questar Gas Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Questar Gas Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Questar Gas Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: November 01, 1984 Business started: 05/07/1935 in UT Business started locally: 05/07/1935 Business incorporated 05/07/1935 in UT
Type of Entity


Business Management
Mr. Alan K. Allred, President Mr. R Don Cash, Chairman & CEO Mr. David M Curtis, Vice President Mr. Mike Favero, Credit/Collections Manager C C Holbrook, Secretary Mr. Craig Wagstaff, Manager Customer Relation
Contact Information
Customer Contact: Mr. R Don Cash, Chairman & CEO
Business Category

Natural Gas Companies

Alternate Business Names
Questar Corporation WexPro
Additional Information

The BBB urges consumers to contact the Questar Gas customer service phone number in order to resolve issues or obtain answers to questions associated with what has been called the "green sticker" program before filing a complaint with this BBB. Many concerns may be alleviated by accessing information provided by Questar about the program.

The BBB advises consumers that adjustments, or inspections should be conducted by competent licensed professionals in order to ensure that gas furnaces and water heaters meet the new "green sticker" standards. It is further advised that under most circumstances, the most cost effective means for accomplishing this inspection, adjustment or alteration would be during a routine annual maintenance rather than as a part of a service call resulting from a high pressure sales tactic by unscrupulous contractors or service people. Adjustments will be needed, but doing so immediately is not required.

Customer Review Rating plus BBB Rating Summary

Questar Gas Company has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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