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BBB Accreditation

A BBB Accredited Business since

BBB has determined that USANA Health Sciences, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for USANA Health Sciences, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on USANA Health Sciences, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 15, 1993 Business started: 07/20/1992 Business started locally: 07/20/1992 Business incorporated 07/20/1992 in UT
Type of Entity


Business Management
Mr. James Bramble, Chief Legal Officer/General Counsel Mr. Kevin Guest, President of North America Ms. Connie Ramos, Legal Assistant Mr. David Wentz, Chief Executive Officer
Contact Information
Principal: Mr. James Bramble, Chief Legal Officer/General Counsel
Business Category

Multi-Level Selling Companies Vitamins & Food Supplements Skin Care Health & Diet Products - Retail

Additional Information

The BBB suggests that consumers review claims themselves and ask for copies of clinical human studies that support any claims that products can treat or cure diseases or ailments. Any claims that a product can cure or treat diseases or ailments should be reported to the BBB immediately.

Federal law through the Food and Drug Administration (FDA) allows for some claims, if scientific evidence is available. The FDA does not review or authorize claims. You will note that dietary supplement companies all have a disclaimer on their sites which states "This statement has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease." This statement is required by law and is used to alert the public that the product has not been reviewed, essentially buyer beware.

For more information about dietary/nutritional claims check out these online resources:

U. S. Food and Drug Administration - Center for Food Safety and Applied Nutrition:

Federal Trade Commission -

Mayo Clinic, Rochester, Minnesota -

National Library of Medicine and National Institutes of Health -

National center for Complementary and Alternative Medicine -

Industry Tips
Nutritional Supplement Company

Additional Locations

  • 2901 Sheep Ln Ste 200

    Tooele, UT 84074

  • 3838 Parkway Blvd

    Salt Lake City, UT 84120 (801) 954-7200


    12066 205A St

    Maple Ridge, BC V2X 0N6


    34114 Hazel St

    Abbotsford, BC V2S 2N5


    412 Smith St

    Fort Collins, CO 80524


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/9/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Over the past few years I have tried numerous times to cancel my service, but to no avail. I have complied with their ridiculous policy to provide written notice to cancel, and nothing was done. I have been punished for years with credit card charges for their inability to process my requests.

Desired Settlement: I hope to receive a refund for all charges, and to have my account cancelled once and for all.

Business Response: To Whom It May Concern,

Thank you for your electronic message regarding the contract dispute with **** ****.  We have investigated the allegations contained in the complaint.  Although the results of our investigation lead us to dispute the accuracy of the allegations, we have resolved the dispute in the customer's favor by cancelling their account and issuing the full refund requested in the complaint.  

Thank you for bringing this to our attention. Please let me know if y9u have any questions.  

James B****** 

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on USANA Health Sciences, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)