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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that USANA Health Sciences, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for USANA Health Sciences, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on USANA Health Sciences, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 15, 1993 Business started: 07/20/1992 Business started locally: 07/20/1992 Business incorporated 07/20/1992 in UT
Type of Entity

Corporation

Business Management
Mr. James Bramble, Chief Legal Officer/General Counsel Mr. Kevin Guest, President of North America Ms. Connie Ramos, Legal Assistant Mr. David Wentz, Chief Executive Officer
Contact Information
Principal: Mr. James Bramble, Chief Legal Officer/General Counsel
Business Category

Multi-Level Selling Companies Vitamins & Food Supplements Skin Care Health & Diet Products - Retail

Additional Information

The BBB suggests that consumers review claims themselves and ask for copies of clinical human studies that support any claims that products can treat or cure diseases or ailments. Any claims that a product can cure or treat diseases or ailments should be reported to the BBB immediately.

Federal law through the Food and Drug Administration (FDA) allows for some claims, if scientific evidence is available. The FDA does not review or authorize claims. You will note that dietary supplement companies all have a disclaimer on their sites which states "This statement has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease." This statement is required by law and is used to alert the public that the product has not been reviewed, essentially buyer beware.

For more information about dietary/nutritional claims check out these online resources:

U. S. Food and Drug Administration - Center for Food Safety and Applied Nutrition: http://www.cfsan.fda.gov/~dms/ds-oview.html

Federal Trade Commission - http://www.ftc.gov/bcp/menus/consumer/health/drugs.shtm

Mayo Clinic, Rochester, Minnesota - http://www.mayoclinic.com/health/supplements/CM00016

National Library of Medicine and National Institutes of Health - www.pubmed.gov

National center for Complementary and Alternative Medicine - www.mccam.nih.gov

Industry Tips
Nutritional Supplement Company
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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