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A BBB Accredited Business since
BBB has determined that USANA Health Sciences, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for USANA Health Sciences, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Bramble, Chief Legal Officer/General Counsel Mr. Kevin Guest, President of North America Ms. Connie Ramos, Legal Assistant Mr. David Wentz, Chief Executive Officer
Multi-Level Selling Companies Vitamins & Food Supplements Skin Care Health & Diet Products - Retail
The BBB suggests that consumers review claims themselves and ask for copies of clinical human studies that support any claims that products can treat or cure diseases or ailments. Any claims that a product can cure or treat diseases or ailments should be reported to the BBB immediately.
Federal law through the Food and Drug Administration (FDA) allows for some claims, if scientific evidence is available. The FDA does not review or authorize claims. You will note that dietary supplement companies all have a disclaimer on their sites which states "This statement has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease." This statement is required by law and is used to alert the public that the product has not been reviewed, essentially buyer beware.
For more information about dietary/nutritional claims check out these online resources:
U. S. Food and Drug Administration - Center for Food Safety and Applied Nutrition: http://www.cfsan.fda.gov/~dms/ds-oview.html
Federal Trade Commission - http://www.ftc.gov/bcp/menus/consumer/health/drugs.shtm
Mayo Clinic, Rochester, Minnesota - http://www.mayoclinic.com/health/supplements/CM00016
National Library of Medicine and National Institutes of Health - www.pubmed.gov
National center for Complementary and Alternative Medicine - www.mccam.nih.gov